Frugal Info Tech Corporate Presentation


Published on

We are focused on good Quality support in Voice as well as in Non Voice BPO space

Published in: Education, Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Frugal Info Tech Corporate Presentation

  1. 1. InfoTech Pvt. Ltd. Rural Costs Urban Quality Corporate © Frugal InfoTech Private Limited
  2. 2. Rural Costs Urban Quality Agenda Company People Place Profile Industries Benefits Capabilities & © Frugal InfoTech Private Limited
  3. 3. Rural Costs Urban Quality Company Profile • First Organized BPO in Bihar • Management Development Institute (MDI), Gurgaon Graduates as Promoters • Long Term Vision for Scalability • Financial Soundness • A Balanced Team in Terms of Age, Profile, Experience, and Background • A Sound Board of Advisors Consisting of People from Industry and © Frugal InfoTech Private Limited
  4. 4. Rural Costs Urban Quality Vision and Mission• To Contribute to • Lead Bihar’s Growth Through ITeS BPO Industry Bihar’s Development • Consolidate the Indian by Bringing Industry Back Office Industry and and Employment to Provide Economies of the State © Frugal InfoTech Private Limited
  5. 5. Rural Costs Urban Quality Management Core Team Raj Kr. Chetan Hitesh Kr. Kyal Shitesh Sinha Kumar Amitabh Alpna Prasad MBA, MDI MBA, MDI MBA, IBMR 8+ years as MBA (HR), Gurgaon Gurgaon Pune trainer and Pune 10+ years 2+ years 3.5+ years Faculty University experience experience as Senior Worked 2+ years in BFSI in BFSI Manager in with EXL experience (Bajaj Founder of a BPO Services in in HR of a Allianz Life, SEED (the working on Noida BPO HDFC Bank, E-cell) at Intl. and etc.) MDI Domestic © Frugal InfoTech Private Limited
  6. 6. Rural Costs Urban Quality Advisory Unit (Extended Team) Dr. Dhruv Nath Dr. S. S. Bharadwaj Dr. Harsh Mishra Sumisha Shankar Saurabh Anand Electrical Master of PhD, Fox MBA, Chartered Engineer & Mgmt. School of NMIMS Accountant PhD, IIT-D Studies & Business Ex-Army 5+ years of Ex Sr. VP at PhD, BITS (USA) Captain experience NIIT Pilani MBA, IIFT in Audit and 2+ years of An entrepr- Widely B Tech, IIT-D experience Taxation eneurial acclaimed as PR & author and Intl. faculty leader & a in Strategic Media Top Mgmt. consultant handling on BPO Mgmt. © Frugal InfoTech Private Limited
  7. 7. Rural Costs Urban Quality Bihar Growth © Frugal InfoTech Private Limited
  8. 8. Rural Costs Urban Quality State of Bihar Growth Story Dynamic State IT & ITeS • Growth in: construction • Stable political scenario infrastructure (22%), communications • Progressive (16%), trade (12%) • 1 of the largest pool of government trained IT professionals • Auto sales: grew 45% in • 2nd in least criminal in India 2009 incidents for all states • Dedicated IT & ITeS • Boom in agriculture in India policy by the govt. and services • Revenue collection • Strategic focus on IT • 6800 kms of roads increase from Rs. 2919 parks promote IT/ITeS relaid in last 4 years cr. in 2003-04 to Rs. 5226 cr. in 2008-09 • Formulation of Cyber © Frugal InfoTech Private Limited
  9. 9. Rural Costs Urban Quality Operations – Muzaffarpur Human Resource • Average literacy rate of 60% is more than national average (2001 Census) • 130 colleges, 4 MBA institutes, 2 universities, 3 engineering colleges, 4 Medical colleges graduating more than 70000 every year Connectivity • Airport – 60 kms, Direct rail connect to major cities and towns • NH-28, Golden Quadrangle passes through the town Commercial Hub • Largest litchi producer and exporter in India • Largest wholesale cloth market in Bihar, also the market for Nepal • Commercially the most important town of © Frugal InfoTech Private Limited
  10. 10. Rural Costs Urban Quality Services We Offer Voice Processes • Inbound Customer Support • Non Sales Outbound Support • Selective Sales Processes Non Voice Processes • Data Entry and Format Conversion • Data/Forms/Survey Processing • E-mail, SMS, Chat Support Support Processes • Scanning and Printing • Collection • © Frugal InfoTech Private Limited
  11. 11. Rural Costs Urban Quality Industries We Serve Other Insurance Telecom Banking Publishing Industries CAF File Format All Data Entry Form/Loan Conversion/ Retail & Health (IRDA norms) Processing Processing Copy Editing Inbound Inbound E-Publishing/ Customer Sub Customer Customer E-Book/ Audio Support Contracting Contact Centre Support Book Outbound Typesetting/ Outbound Financial Voice Non- Indexing/ Government Upsales Accounting Sales © Frugal InfoTech Private Limited
  12. 12. Rural Costs Urban Quality Infrastructural Provisions Operating Space • 1200 sq. ft. of rented property with adequate security provisions • 28 seater facility (initial operability: 2 shifts) with Training room, Server Room, Front Office, Relax Zone • Multiple spaces for ramp up have been prospected IT and Power infrastructure • IBM server in place • Lease line capabilities prospected (with redundancy) • 24x7 power backup prospected (with redundancy) Human Capital • Core Team of 10 people in place • 200-300 executives shortlisted for initial hiring • Large pool of qualified resources to be © Frugal InfoTech Private Limited
  13. 13. Rural Costs Urban Quality ‘Go Live’ Timeline ‘Go Live’ Training: 30th Day Hiring: 28th Day 7th Day Planning: 3rd day Contract Signing: Day © Frugal InfoTech Private Limited
  14. 14. Rural Costs Urban Quality Ramp Up Capabilities • Vision of Scalability and Sustainability • Management Team Capabilities • Financial Capabilities • Infrastructural Provisions • Abundance of Skilled © Frugal InfoTech Private Limited
  15. 15. Rural Costs Urban Quality Benefits With Us Focus on Quality Data Security • Skilled Manpower • Site/ Data/ and Focus on Personnel/ Network Continuous Training • Ethical Practices & • Total Continuous Readiness to Improvement Cooperate with Clients Dedicated Low Cost (saves Workforce more than 25%) • Low Attrition • Lower Cap-Ex and • Process and Op-Ex Expertise specific • Presence in Bihar © Frugal InfoTech Private Limited
  16. 16. Rural Costs Urban Quality Project Flow Contact First Contact Appointment Setting Requirement Analysis Need Analysis Ballpark Estimate Go Ahead Approval Detailed Need Analysis Pricing & Contracting SLA Discussion Pricing Proposal Contracting and SLA Sign Off Project Initiation Resource Deployment & Training Kick Off Meeting Project Steady State Execution & Management Ongoing Reporting & © Frugal InfoTech Private Limited
  17. 17. Rural Costs Urban Quality Contact Us Phone: +91-9650362397, +91- 9015639182, +91-9958111685 E-mail: © Frugal InfoTech Private Limited
  18. 18. Rural Costs Urban © Frugal InfoTech Private Limited