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Communication Process

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Communication Process

  1. 1. Communication and Communication Process By: Dr. rajat patel MBA-HA 1 st semester
  2. 2. Communication <ul><li>Derived from Latin word “communis”,meaning to share,exchange,transmit or relate. </li></ul><ul><li>It is conveying of information from one person to another – Hudson. </li></ul><ul><li>It is an exchange of facts,ideas,opinions or emotions by two or more persons –G.Terry </li></ul><ul><li>It may be defined as any interchange of ideas,information,feeling & emotions among two or more person in a way that they share a common understanding about it. </li></ul>
  3. 3. Characteristics of Communication <ul><li>Communication always happen between or among two or more parties i.e Sender & Receiver, i.e it’s a two way process. </li></ul><ul><li>Communication involves any exchange of facts, ideas, opinions, emotions or thoughts. </li></ul><ul><li>Communication uses verbal ways like words spoken or written, or non-verbal ways like gestures, postures, etc. </li></ul><ul><li>Communication needs a mutuality of understanding between sender & receiver. </li></ul>
  4. 4. Communication process
  5. 5. Eg. Of simple communication: <ul><li>Source - student </li></ul><ul><li>Encoding-they are asking what the things are? </li></ul><ul><li>Channel-verbal, face to face </li></ul><ul><li>Decoding-teacher understood the question. </li></ul><ul><li>Receiver-teacher </li></ul><ul><li>Feedback-that these are hills and are important for nature. </li></ul>These are hills and mountains. they are important for our nature What are these?
  6. 6. Coding and Decoding of Message
  7. 7. Different types of communication <ul><li>Verbal communication: This includes communication through speech. It may be face to face, telephonic, public speeches, meetings, e-mail, etc. </li></ul><ul><li>Non verbal communication: It is communication by means other than words. It includes getures, use of signs and symbols and body language. </li></ul>
  8. 8. Non verbal communications <ul><li>Paralanguage:-it includes Pitch variation, Volume,Speed and Pause, etc. </li></ul><ul><li>Gestures and Body Language – Hand movements, Facial expressions, etc. </li></ul><ul><li>Signs and symbols: </li></ul>This indicates danger.
  9. 9. This is sign for no smoking This symbol indicates law, justice and supreme authority .
  10. 10. Non-Verbal Communication
  11. 11. Barriers to communication process <ul><li>Context issues : Eg. Noise, distance etc. </li></ul><ul><li>Semantic barriers : Eg. improper vocabulary, language barrier, cultural differences. These are the barriers in encoding. </li></ul><ul><li>Barriers in decoding: Eg. preconceived notions, emotions, tone of the speaker etc. </li></ul><ul><li>Organizational barrier: Eg. Rules and regulation, hierarchy etc. </li></ul>
  12. 12. Physical barriers: e.g.. :-noise
  13. 13. <ul><li>In 1990 Colombian pilots told controllers as they neared New York Kennedy Airport that their Boeing 707 was “ running low on fuel.” controllers hear those words all the time, so they took no special action. Although the pilots knew there was a serious problem, they failed to use – ” fuel emergency .” The people at Kennedy never understood the true nature of the pilots problem. The jet ran out of fuel and crashed. 73 people died. </li></ul>Semantic barrier- use of improper words
  14. 14. Semantic barrier:- Intonations: it’s the way you say it ! <ul><li>Why don’t I take you to dinner tonight? </li></ul><ul><li>Why don’t I take you to dinner tonight? </li></ul><ul><li>Why don’t I take you to dinner tonight? </li></ul><ul><li>Why don’t I take you to dinner tonight? </li></ul><ul><li>Why don’t I take you to dinner tonight ? </li></ul>
  15. 15. Organizational barrier <ul><li>Poor structure to the communication </li></ul><ul><li>A weak delivery </li></ul><ul><li>The use of the wrong medium to deliver the communication </li></ul><ul><li>A mixed message </li></ul><ul><li>The message is delivered to the wrong audience </li></ul><ul><li>A distracting environment </li></ul><ul><li>Due to hierarchical chain of communication </li></ul>
  16. 16. Eg.:- of organizational barrier <ul><li>The use of the wrong medium :- </li></ul><ul><li>You have to announce a temporary hold on non-essential stationery spending in your department. How do you communicate this? </li></ul><ul><li>Due to hierarchical differentiation:- </li></ul><ul><li>Interaction between: </li></ul><ul><li>a]Dr. and a nurse </li></ul><ul><li>b]Doctors </li></ul><ul><li>c]nurses </li></ul>
  17. 17. Psychological barrier eg.:-selective perception <ul><li>If employee perceives management as unfair, they interpret management in that light. when the management announces the need to cut cost in order to enable company to compete in a declining market, workers may perceive it as one more management attempt to introduce one or other efficiency device or to retime the job. </li></ul>
  18. 18. <ul><li>“ Good communication is as stimulating as black coffee, and just as hard to sleep after .” </li></ul><ul><ul><ul><ul><ul><li>- Anne Morrow </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>THANK U! </li></ul></ul></ul></ul></ul>

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