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Critical Incident Management and Simulations
While leading a project to improve the rapid response capacity of the International Committee of the Red Cross (ICRC), Raj developed an interest in ﬁnding ways to develop organizational and management
capacity to respond to critical incidents. He drew upon his own experiences in crisis management as a United Nations Peacekeeper in Bosnia-Herzegovina (UNPROFOR), and further ﬁeld missions with the
World Food Programme (WFP) and the United Nations Relief and Works Agency (UNRWA). From these experiences he drew on the example of simulation training developed by the London Metropolitan Police in training their senior ofﬁcers in crisis management, and has since gone on to develop a number of simulation exercises all of which have been delivered to multi-agency audiences of senior managers of international civilian organizations who commit staff to missions in hostile environments.
Examples of his work include the Advanced Workshop developed for the Security Management Initiative (SMI) of the Harvard Program on Humanitarian Policy and Conﬂict Research (HPCR, 2006/07), the
Advanced Training Program on Humanitarian Action of the Swedish International Development Agency (ATHA/SIDA 2006) and the Course Security Management in Hazardous Environments, developed for the Folk Bernadotte Academy (FBA, 2007, 2008).
Participants to his course have been senior headquarters managers and security professionals with operational responsibilities. They will generally have been directly involved in crisis management at the
headquarters and mission level. Examples of the types of candidates would include Directors of Operations, Heads of Security, Head of Mission/Country Representative, Regional or Desk Ofﬁcers, Rapid
Response Team members, etc. Participants have come from government institutions, armed forces, the private sector, UN agencies, international NGOs, the Red Cross/Red Crescent Movement,
academia and policy writers.