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Turning Tough Around: Skills for Managing Critics AICP CM 1.5
Critics. Tough crowds. We've all faced them! Imagine turning those critics into supporters -- or at least respectful, constructive participants in your projects. Learn how to set up your team for success by carefully structuring meetings and messages. Explore ways to manage difficult crowds and sticky situations while still building long-term relationships and agency credibility. Hear stories and strategies from people who've survived -- and even thrive on -- divisive public processes.
Moderator: Allison Brooks, Director, Bay Area Joint Policy Center, Oakland, California
Ken Snyder, CEO/President, PlaceMatters, Denver, Colorado
David A Goldberg, Communications Director, Transportation For America, Washington, DC
Salima (Sam) O'Connell, Public Involvement Manager, Metro Transit, St. Louis Park, Minnesota