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Rail~Volution 2014 
Minneapolis/St. Paul, Minnesota 
Dave Biggs 
Co-Founder, MetroQuest
Engagement Goals of Planning Agencies 
• Quantity - Increase the number of participants 
(across a broad demographic) 
• C...
4 
General Public 
Stakeholders 
Same Ten 
S.T.P. 
People 
Who are the “public”?
What does it take to engage them? 
Fast (5 minutes) 
Easy (no instructions) 
Fun 
Important 
5 
General Public
Multiple options = More participation
The MetroQuest Screen Library 
Welcome Ranking Priorities Map Input 
Visual Preference Scenario Voting Visualization 
Stra...
Interested in learning more? 
8
Thank you 
Dave Biggs 
Co-Founder, MetroQuest 
+1 (604) 317-6200 
Dave.Biggs@MetroQuest.com 
@davbiggs @metroquest 
ca.lin...
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RV 2014: Online Tools + Transit Apps = 1 Unique Experience by Dave Biggs

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Online Tools + Transit Apps = 1 Unique Experience

Could a mobile app really entice someone to ride your transit? Could an online tool improve communication between a transit agency and the public? Whether it’s engaging people in planning decisions or providing real-time information for transit riders, online tools and mobile apps can improve customer engagement and personalize communication. View successful online tools and mobile apps designed to meet the demands of customers -- both present and future. Hear how those tools are helping agencies improve both planning and meeting customer’s needs by providing real time information and apps that are improving riders' overall transit experience.

Moderator: Shyam Dunna, Chief Executive Officer and President, nMomentum, Atlanta, Georgia
Dave Biggs, Co-Founder, MetroQuest, Vancouver, British Columbia
Nat Parker, Chief Executive Officer, GlobeSherpa, Portland, Oregon
Thomas Coleman, Innovation and Technology Manager, Parsons Brinckerhoff, Chicago, Illinois
Matthew Decuir, Co-Founder, OMG Transit, Minneapolis, Minnesota

Published in: Devices & Hardware
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RV 2014: Online Tools + Transit Apps = 1 Unique Experience by Dave Biggs

  1. 1. Rail~Volution 2014 Minneapolis/St. Paul, Minnesota Dave Biggs Co-Founder, MetroQuest
  2. 2. Engagement Goals of Planning Agencies • Quantity - Increase the number of participants (across a broad demographic) • Cost-Effective – Increase ROI (less cost/participant) • Efficient - Save time/resources (set-up & reporting) • Quality - Comprehensive view of public opinion • Quantifiable – Need actionable data • Buy-in - Greater community acceptance of plans • Confidence – Solution that is proven effective 2
  3. 3. 4 General Public Stakeholders Same Ten S.T.P. People Who are the “public”?
  4. 4. What does it take to engage them? Fast (5 minutes) Easy (no instructions) Fun Important 5 General Public
  5. 5. Multiple options = More participation
  6. 6. The MetroQuest Screen Library Welcome Ranking Priorities Map Input Visual Preference Scenario Voting Visualization Strategies Funding & Budgeting Thank You
  7. 7. Interested in learning more? 8
  8. 8. Thank you Dave Biggs Co-Founder, MetroQuest +1 (604) 317-6200 Dave.Biggs@MetroQuest.com @davbiggs @metroquest ca.linkedin.com/in/davbiggs/

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