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Anant Corporation
Anant Corporation
Leadership & Management
Building People First - Lessons in Team
Effectiveness and Happ...
Anant Corporation
Agenda
• Communication - The Backbone of a
Company
Every failure and success of our company has come dow...
Anant Corporation
Old Boss : Individuals Leading Teams
Leaders : Company
Teams: Department Teams, Project Teams
Customers ...
Anant Corporation
Communication - Early Days
• Conference Calls
Our company started with 3 calls a week among
3 team membe...
Anant Corporation
Communication - Kaizen Feedback from Team
• General Unresponsiveness
Members complained about phone, cha...
Anant Corporation
Communication - Today
• Singular Communication Pipeline (Client to
Team)
All client issues are managed t...
Anant Corporation
Knowledge - Early Days
• “Check out this link”
We either had the knowledge in our heads or we
didn’t. Th...
Anant Corporation
Knowledge - Today
• Articles on the “Internal Blog” every Week
We read books or executive summaries all ...
Anant Corporation
Knowledge - What
Knowledge
Guides &
Resources
Blogs, Links, KB
Assets &
Documents
Files & Code
Structure...
Anant Corporation
Knowledge - Corporate
• Strategic / Tactical
• Strategic knowledge helps us execute on
the Corporate Str...
Anant Corporation
Knowledge - Where
Knowledge
Project
Information
Client
Service
Information
Corporate
Guides
Collaborativ...
Anant Corporation
Team Building - Team of Teams
• Employees / Contractors / PT / FT / Remote
Our company engages ~40 peopl...
Anant Corporation
Building People - How we Grow
• Respect for Apprentices as Team Members
We don’t have interns. We have a...
Anant Corporation
Today - Phoenix - The New Backbone
• Yearly - Organizational + Team Phoenix
Shows everyone in the compan...
Anant Corporation
New Boss : Knowledge Leading Teams
Phoenix
Goals, Objectives, Results,
Weekly, Monthly, Yearly
Leaders :...
Anant Corporation
Best Practices – Some Great Books
• Getting Things Done by David Allen
Good basic standard for having cl...
Anant Corporation
Feedback & Call to Action
rahul@anant.us
• Worked?
• Didn’t Work?
• Could be
Improved?
Events & Jobs
• E...
Anant Corporation
Contact
Rahul Singh
• Click on the Icons Below
Anant
• Web: http://anant.us
• Email: sales@anant.us
• Ph...
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Building People First - Lessons in Team Effectiveness & Happiness

When entrepreneurs begin their journey, human capital is not typically the first thing their mind drifts towards. Most likely, they are trying to figure out what customers they are going to serve or sell to and what they need to make or do to create a profit.

In this webinar for leaders and entrepreneurs, CEO Rahul Singh will explain how to integrate human capital development into the culture of a startup - even when it is comprised of just one or two people. Singh will show us why a company that emphasizes communications, organization, and training will be a leading one because it's people will be better, faster, and more qualified than the competition.

Singh will address:
• Communications strategies
• Leadership development through knowledge management
• Team building through real world examples while starting and growing an internet technology and software architecture firm.
• How his company's growth has been directly tied to building up the team's individuals into better team members.

About the Presenter:
Rahul Singh has spent the last 15 years working on Internet companies. At the age of 16, he started his first company in his parents basement to service 3000 hosting customers while going to High School. After designing, building, and migrating everything to a datacenter, he decided to try consulting. He helped his clients solve difficult problems related to creating highly scalable internet applications in organizations large and small such as MCI, ATT, Merrill Lynch, American Legacy Foundation. After a year learning the meaning of service in the restaurant industry, he took off from entrepreneurship to finish his education at Georgetown and worked at various consulting firms to service clients such as USPS, Miller Brewery and later with non-profits such as Feeding America, AICPA, AFT and ACLU.

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Building People First - Lessons in Team Effectiveness & Happiness

  1. 1. Anant Corporation Anant Corporation Leadership & Management Building People First - Lessons in Team Effectiveness and Happiness
  2. 2. Anant Corporation Agenda • Communication - The Backbone of a Company Every failure and success of our company has come down to good or bad communication. How do we coordinate a diverse team over the Internet? • Leadership & Management / Knowledge - Knowledge creation and distribution is a function in our “Leadership & Management” responsibility. How were we faring before we changed, what do we do now? • Enterprise Knowledge - When we “Woke” Up. When we realized how important knowledge was to our company, we took it very seriously. This is how. • Team Building - Team of Teams Some of us are full time, others are part time. Some of us are employees, others are contractors. Some of us are onsite, others are remote. • Building People - Teams are made up of people.
  3. 3. Anant Corporation Old Boss : Individuals Leading Teams Leaders : Company Teams: Department Teams, Project Teams Customers & Clients Leaders : Departments, Projects
  4. 4. Anant Corporation Communication - Early Days • Conference Calls Our company started with 3 calls a week among 3 team members. • Basecamp / Project Management Tool We had the cheapest plan to manage internal and external projects. We decided to use “GTD” • Emails We created some groups in our Google Apps. We mostly used CC’s to communicate, without a centralized information system.
  5. 5. Anant Corporation Communication - Kaizen Feedback from Team • General Unresponsiveness Members complained about phone, chat, email unresponsiveness during business hours. • Vague / Unclear Tasks Some people were better at assigning / clarifying outcomes for tasks than others. More complaints. • Availability Expectations Some people were better available than others at different times. More complaints, frustration.
  6. 6. Anant Corporation Communication - Today • Singular Communication Pipeline (Client to Team) All client issues are managed through a singular system through one customer service process. • Clarity is Contextual to the Work (Team to Team) Processes are documented. Tasks have outcomes. Projects all have a “Mini” project document. • Tools for Different Needs (Member to Member)
  7. 7. Anant Corporation Knowledge - Early Days • “Check out this link” We either had the knowledge in our heads or we didn’t. There was no “team knowledge.” • Different Document Standards We had client project documents, but there wasn’t a standard. • Basic Onboarding / Orientation People knew where to generally find things, but each team member wasn’t “onboarded” contextually with specific skills.
  8. 8. Anant Corporation Knowledge - Today • Articles on the “Internal Blog” every Week We read books or executive summaries all the time. We privately blog about what we learn. • Several “KB” entries every Week Everything that can be reused as knowledge is added to the KB. All learning, all research. • Links on Pinterest/Scoop.it every Week Each team has a quota of new links to add to the Pinterest or Scoop.it - We review on our cowork.
  9. 9. Anant Corporation Knowledge - What Knowledge Guides & Resources Blogs, Links, KB Assets & Documents Files & Code Structured Information Org, Client, Project DriveDeltaNutshellLeavesKBWPSourceDriveDB/OC
  10. 10. Anant Corporation Knowledge - Corporate • Strategic / Tactical • Strategic knowledge helps us execute on the Corporate Strategic Goals (Phoenix) • Tactical knowledge helps us execute on our daily, weekly, project, and client tasks. • Internal / External • Internal knowledge is what is pertinent to our company. • External knowledge is what is pertinent to our clients, market, industry, and sector. • Explicit / Meta • Explicit knowledge means that it is what it is. • Meta knowledge may be a blog or kb entry about a concept, a book that we’re writing.
  11. 11. Anant Corporation Knowledge - Where Knowledge Project Information Client Service Information Corporate Guides Collaborativ e Documents Assets & Files Corporate Resources Appleseed Services Search G Drive Delta DropBox G Drive Delta Nutshell Dropbox Freshbooks G Drive G Sites (KB) G Drive Workflowy Evernote G Drive DropBox OwnCloud Pocket Leaves AIC (WP) Anant (WP)
  12. 12. Anant Corporation Team Building - Team of Teams • Employees / Contractors / PT / FT / Remote Our company engages ~40 people or “entities” globally. • Good Talent is Everywhere / Every time We can’t profess “Everyone an Entrepreneur” and not encourage other small companies to work with us. • The Criteria for “Good” vs. “Bad” is hard to set. We give “exams” before we interview technical members or teams.
  13. 13. Anant Corporation Building People - How we Grow • Respect for Apprentices as Team Members We don’t have interns. We have apprentices. They are expected to become Analysts. • Respect for “External Partners” = Our Team We’ve received close to half our business from people that work with us as contractors. • Members all have “Mastery” Goals From apprentices to partners, we are always learning and we’re always documenting.
  14. 14. Anant Corporation Today - Phoenix - The New Backbone • Yearly - Organizational + Team Phoenix Shows everyone in the company what are the most important objectives & key results. • Quarterly - Member Phoenix Each member and their supervisor agree to certain individual objectives & key results. • Weekly - Individual ACM Goals + Review Each person has 3-6 goals they are working toward each day.
  15. 15. Anant Corporation New Boss : Knowledge Leading Teams Phoenix Goals, Objectives, Results, Weekly, Monthly, Yearly Leaders : Team, Project, Company Teams: Practices, Responsibilities, Project People: Company, Clients, Members Knowledge, Communication Delta, Documents, Scrums, Cowork, ... Feedback Client Kaizens, Team Kaizens, Weekly Review
  16. 16. Anant Corporation Best Practices – Some Great Books • Getting Things Done by David Allen Good basic standard for having clarity to work. • What it Takes: Seven Secrets of Success from the World's Greatest Professional Firms by Charles Ellis • The Fifth Discipline: The Art and Practice of the Learning Organization by Peter Senge • Harvard Business Review on Knowledge Management by Harvard Business Press
  17. 17. Anant Corporation Feedback & Call to Action rahul@anant.us • Worked? • Didn’t Work? • Could be Improved? Events & Jobs • Enterprise Tech Meetup –http://www.meetup.com/DC- Enterprise-Tech-Meetup/ • Bagels + Coffee –http://anantlabs.eventbrite.co m • Apprenticeships –http://anant.us/339
  18. 18. Anant Corporation Contact Rahul Singh • Click on the Icons Below Anant • Web: http://anant.us • Email: sales@anant.us • Phone: 1.855.ANANTCO • 1010 Wisconsin Ave. NW, Suite 250 Washington, D.C. 20007

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