As the telecommunications market is evolving and new technologies such as LTE and 5G networks come into prominence, service providers need to evolve their Operations Support Systems (OSS) and Business Support Systems (BSS). They must enable higher bandwidth and content-rich applications, all while delivering new capabilities and superior experiences to users.
This book covers the fulfilment, assurance and billing processes for converged telecommunication services. CRM and Optimizing delivery of Customer experience across all channels including social networks and web. Billing and charging concepts for GSM, 3G Networks including IMS , LTE have also been covered.
BSS Data Centre designing aspects has been discussed in the book right from planning for BSS Data Centre infrastructure , Choosing COTS software , Licensing and Sizing for Computing resources , Storage and Software, Deigning WAN for CRM , Mediation and Provisioning to taking OSS/BSS on cloud.
On the OSS front, the book has excellent coverage of TMN, EMS/NMS, OSS Network Operation Centre, SNMP and Management of Next Generation Networks.
This book is an excellent guide to the Telecommunication Service Providers, System Integrators, OSS/BSS Solution architects, IT professionals, Network designers, Product managers, Program/Project managers, Operational managers, Service managers, Deliver Managers, and Students pursuing MBA (Telecom , Systems, Technology & Computer management), MCA, M.S./M Tech, B Tech/B.E., in IT/Computer Science and Telecommunications.