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Telesales Principles I
Telesales Principles I
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  1. 1. APPLE A style of dealing customer at retail outlet
  2. 2. A - APPROACH  Approach customers with a personalized, warm welcome.  Greet them with smile.  Greet with Good morning or good evening etc.  Never make faces in front of them.  Approach and facilitate for sitting.  Ask for water.
  3. 3. P - PROBE POLITELY  Probe politely to understand the customer’s needs.  Ask open ended questions like what he/she want.  What he/she do ?  What are the reasons to come here ?  Which segment they prefer ?  Ask the range indirectly.
  4. 4. P – PRESENT A SOLUTION  After asking brief details give the better solutions.  Show them products.  Always concern about what they need either you have or not the product.  Never say NO to them.  Speak politely with pause.
  5. 5. L - LISTEN  Listen the issues first if they don’t have ask to them “Any Questions ???”  Resolve the issue with facts and analytical. E - END  End with a fond farewell.  Positively request to fill the feedback form.  Ask to them at when they come again ?
  6. 6. THANKS - HR Rahul Saxena

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