Riskpro healthcare industry 2013


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Riskpro healthcare industry 2013

  1. 1. Risk Management Advisory & Consulting Healthcare Industry Riskpro, India 1
  2. 2. 2
  3. 3. Riskpro’s Network Presence New Delhi Agra Ahmedabad Kolkata Mumbai Pune Hyderabad Bangalore Salem 3
  4. 4. Who is Riskpro… Why us? ABOUT US MISSION Riskpro is an organisation of member firms around India devoted to client service  Provide integrated risk management excellence. Member firms offer wide range consulting services to mid-large sized of services in the field of risk management. corporate /financial institutions in India Currently it has offices in three major cities  Be the preferred service provider for Mumbai, Delhi and Bangalore and alliances complete Governance, Risk and Compliance in other cities. (GRC) solutions. Managed by experienced professionals with experiences spanning various industries. VALUE PROPOSITION DIFFERENTIATORS You get quality advisory, normally delivered by large consulting firms, at fee levels  Risk Management is our main focus charged by independent & small firms  Over 200 years of cumulative experience High quality deliverables  Hybrid Delivery model Multi-skilled & multi-disciplined organisation.  Ability to take on large and complex projects Timely completion of any task due to delivery capabilities Affordable alternative to large firms  We Hold hands, not shake hands. 4
  5. 5. Risk Management Advisory Services Basel II/III Advisory Corporate Risks Information Security  Market Risk  Enterprise Risk Assessment  IS Audit  Credit Risk  Fraud Risk  Information Security  Operational Risk  Risk based Internal Audit  IT Assurance  ICAAP  Operations Risk  IT Governance  Forensic servicesSERVICES Operational Risk Governance Other Risks  Process reviews  Corporate Governance  Business/Strategic Risk  Policy/ Process Review  Business Strategic risk  Reputation Risk  Process Improvement  Fraud Risk  Outsourcing Risk  Compliance Risk  Forensic Accounting  Contractual Risk Training Recruitment  Banking – E Learning  Virtual Risk Managers  Corporate Training  Full Time Risk Professionals  Regular Risk Management Training  Part time Risk Professionals  Online Training material  Risk Managers on call – free  Workshops / Events 5
  6. 6. Our Delivery Methodology FREE USP “No Cost – Know Risk” Diagnostic Assessment (To determine your pain points, industry benchmarking etc) GAP ANALYSIS & PROJECT DEFINITION (Riskpro and clients brainstorm define project) USP PROJECT TEAM DEFINITION Client gets to select Riskpro team members, subject matter experts. Riskpro uses a mix of client staff / own staff for maximum value add PROJECT EXECUTION Constant project updates, timely project completion and project outcomes that are practical and easy to maintain 6
  7. 7. Business Model – Hospital (Illustrative) Corporate Governance Business PlanningStakeholderperspective Mergers & Acquisitions/ Projects Marketing & SalesService Medical Strategy Patient discharge Patient reception Diagnosis & Medical RecordDelivery & Service and Rehabilitation & admission Patient Treatment Maintenance Excellence Services Medical AuditCost Procurement - Medical HR & Payroll Procurement - CapexPerspective Operating Systems & IT Housekeeping Inventory Management Other Insurance including TPA Finance & Accounts MIS & FR Enablers Administration & Facility Customer Service Legal & Taxation Management Misc. Blood Bank Management Waste & Energy Management F&B Important Quality Assurance Strategic Operational Support 7
  8. 8. Key Issues noticed in Hospitals• • Frequent changes in the Project Plan Short Healthcare Personnel• • Lack of investment in research and development to Stock Out of Life Saving Drugs• Improper maintenance of medical records identify opportunities for new specialty services. • Improper monitoring of cost and quality against the plan/• Long pending from TPA’s/ Corporate• Loss of star doctor/team budgets• • Lack of focus on Medical Programs Issue of expired blood/medicine to patients• • Incorrect diagnosis/ treatment provided to patients Not maintaining adequate transparency with • Regulatory non compliances patients with regard to treatment provided• • Unhygienic conditions in hospital kitchen Improper waste management• • Improper segregation and disposal of waste Customer service not in sync with customer • Incomplete medical records expectations• • Incorrect provisioning for accounts receivables Incorrect billing to patients• • Inappropriate data used for reporting to management Insufficient use of IT in daily operations• • Weak processes to ensure compliance to JCI/ NABH Threat of information theft from external & internal sources• Continuous dependence to drive revenue through ECHS/CGHS 8
  9. 9. Risk Based Internal Audit How we Do Internal Auditing helps an organization accomplish its objectives by bringing a Enterprise Risk systematic, disciplined approach to evaluate Assessment and improve the effectiveness of risk management, control and governance processes. Risk Need of Organizations Source: The Institute of Internal Auditors 1999 (IIA) Assessment Process Reviews Fraud Benefits of Risk based Audit Mitigation • Traditional audit view value added Control techniques Reviews •Risk profile of Businesses •Internal Controls & Ops Risk reviews Transaction •Cost reductions recommendations Audit •Review of Fraud Risk Controls Increasing Enterprise Risk Focus 9
  10. 10. Internal Audit UniverseInternal Audit may be performed in the following domains for hospitals: Major focus area Objective Ensuring management’s vision , business objectives are incorporated in i Hospital Governance the governing principles of the hospitals. Ensuring robust procedures supporting clinicians to provide best quality ii Medical & Quality Audit medical care to patients. Ensuring robust business processes to support effective and efficient iii Operations Support Audit operation of units. Ensuring processes to recruit, develop and retain workers and leaders to iv People Audit support achievement of business objectives Ensuring processes and controls for accurate and effective financial v Finance & Accounts accounting and reporting. Ensuring processes to help units and HO comply with internal policy and vi Compliance Management procedures, legal requirements, JCI, NABH and other requirements. 10
  11. 11. Internal Audit methodology for Hospitals Audit planning Audit execution Reporting • Gaining detailed understanding of your • Detailed scoping for each audit in discussion • Providing detailed audit issues and supporting organisation. with process leaders, unit heads, FCs and evidence (including discussions) to process leaders • Identification of key business processes HO to identify key focus areas. at unit and management for management comments. supporting patient service. • Conducting detailed process walkthroughs, • Organising audit closure workshop at unit with • Importance mapping of business processes documentation , risk & controls identification process leaders, unit head and medical director to with patient journey. and testing. discuss audit issues, rating and recommendationsKey Activities • Identification of business risks at unit and • Continuous discussion with management at and attain common understanding. organisation wide level. unit and HO. • Submit final audit report to unit, HO and audit • Organising workshops at unit and HO level • Identification of issues, risks, implications, committee. to discuss key business processes and risk recommendations and discussion with • Formation of recommendations implementation rating to attain common understanding. process leaders. roadmap in consultation with unit and HO. • Identification of operational and clinical • Audit issue/ process gap impact analysis on • Summary reporting to audit committee and processes to be audited (audit wish list). clinical and support processes. presentation. • Discussion with unit heads and HO to • Benchmarking of processes with leading • Obtain feedback. prioritise audits. hospital practices. • Findings and recommendations report for management comments Deliverabl • Final internal audit plan • Engagement scoping document and timelines • Final report for management and audit committee • • • Practical recommendations and implementation es Engagement letters Regular audit updates • Audit workpapers and audit issues roadmap • Audit committee report and presentation Assurance • Quality Team of professionals with extensive experience in healthcare audits. • Continuous project reviews by partners and directors of the firm to ensure quality and client satisfaction. 11
  12. 12. Patient Journey View - Illustrative Standard steps/ stages in a patient journey in an hospitalList of departments supporting service delivery Business importance assigned to departments on basis of degree of involvement in providing patient care/ service 12
  13. 13. Other factors to be considered for Scoping Multi-specialty Vs. Super Specialty hospital. More intense IA’s in case hospital is multi & super specialty. Business Objectives – have to be kept in mind for each hospital/ unit and IA scope should be fine tweaked accordingly Age of the hospital – for new hospitals, key focus is effective implementation of SOP’s, clarity in roles & responsibilities, service delivery monitoring. Stable/ Mature hospitals focus more on operational excellence, introducing industry best practices. Integrated Compliance Risk Management – Most hospitals review same controls more than once, for eg. Billing process may be reviewed in NABH/ JCI and/ or in Internal Audit and or in ISO and or in Internal Controls over financial reporting review. Management should consider developing an integrated compliance risk management framework whereby risk is assessed/ tested once and reported in multiple places as required. Past IA scope – key issues/ challenges play important role in direction setting. Audit Charter should cover key processes/ controls monitoring regularly. Non key processes/ controls can be tested/ reviewed once in 2/3 years. Fraud vulnerabilities should be reviewed while ascertaining IA scope Maturity of IT/ ERP system is crucial factor for scoping 13
  14. 14. Detailed Coverage - Hospital Audits 14
  15. 15. Detailed Coverage – Hospital Governance(i) Hospital Governance Business Whether IA Sub Areas Criticality recommended Mergers & Acquisition – Internal Control H Yes DDR Medical Strategy & Quality H Yes Capacity Management H Yes Quality Compliance Management – H Yes NABH/ JCI New Projects H Yes Corporate Governance Matters H Yes Marketing H Yes 15
  16. 16. Detailed Coverage – Hospital Governance(ii) Medical & Quality Audit Whether IA Sub Areas Business Criticality recommended Allied Health operations M Yes Stress Care Centres H Yes Medical Psyh Units M Yes Operation Theatre’s H Yes ICU, MICU, ICCU & PICU H Yes Imaging Centres & Laboratory’s H Yes Progressive Care Unit M Yes Vascular Rooms H Yes Cardiac Recovery rooms H Yes Prep room H Yes Recovery room H Yes Ambulance services H Yes Surgical Services H Yes Blood bank management H Yes Nurse/ Doctors bay M Yes Pediatrics/ Orthro/ Neuro Unit M Yes 16
  17. 17. Detailed Coverage – Hospital Governance(iii) Operations Support Audit Business Whether IA Sub Areas Criticality recommended Parking, Reception & Front Office L Yes Admissions H Yes Procurement including CPC H Yes Inventory Management H Yes Foods & Beverages M Yes Laundry & Housekeeping M Yes Centre for Community Service M Yes Discharge & Billing H Yes Autopsy & Mortuary management M Yes Patient Safety – Incident Management H Yes Pharmacy M Yes ATM, Café, Spiritual ministry L No Insurance including TPA H Yes Bio / Non Bio Medical equipment H Yes Energy & Water consumption M Yes IT Support – FOS, ITGC, ERP, Business H Yes Continuity & DRP 17
  18. 18. Detailed Coverage – Hospital Governance(iv) People Audit Whether IA Sub Areas Business Criticality recommended HR Planning & Recruitment H Yes Employee training H Yes Hospital and clinician relationship management M Yes Roster management H Yes Employee Records M Yes Leadership Development Initiatives H Yes Payroll end to end M Yes Salary benchmarking M Yes Performance Appraisal process H Yes Employee Satisfaction Survey H Yes 18
  19. 19. Detailed Coverage – Hospital Governance(v) Finance & Accounts Whether IA Sub Areas Business Criticality recommended Budgeting H Yes Accounts Receivable H Yes Accounts Payable H Yes Fixed Assets Management H Yes Cash & Bank Management M Yes Capital Expenditure H Yes Treasury M Yes Stock Options M Yes Taxation H Yes Financial Reporting H Yes Foreign Exchange M Yes Investments M Yes Share Capital And Funds Utilization M Yes 19
  20. 20. Detailed Coverage – Hospital Governance(vi) Compliance Whether IA Sub Areas Business Criticality recommended Medical Records H Yes Secretarial H Yes EHS H Yes Other enactments H Yes Yes JCI standards compliance H NABH standards compliance H Yes 20
  21. 21. Riskpro Clients Our Clients *Any trademarks or logos used throughout this presentation are the property of their respective owners 21
  22. 22. Team Experiences Our Experiences Our team members have worked at world class Companies *Any trademarks or logos used throughout this presentation are the property of their respective owners 22
  23. 23. RESUMES – Our team Credentials  Co-Founder - Riskpro  CA, CPA, MBA-Finance (USA), FRM (GARP) Manoj Jain  Over 10 years international experience – 6 years in Bahrain and 4 years USA  15 years exp in risk management consulting and internal audits, Specialization in Operational Risk, Basel II, Sox and Control design  Worked for Ernst & Young (Bahrain), Arab Investment Company (Bahrain), Navigant Consulting(USA), Kotak Mahindra Bank (India) and Credit Suisse(India)  Sox Compliance project for Fannie Mae, USA ( $900+ Billion Mortgage Company)  Co- Founder - Riskpro  CA (India), MBA (Netherlands), CIA (USA) Rahul Bhan  Over 15 years of extensive internal and external audit experience in India and abroad.  Worked with KPMG United Arab Emirates, PKF South Africa, Ernst and Young Kuwait, Deloitte Netherlands and KPMG India.  Worked with clients in a wide variety of industries and countries including trading, retail and consumer goods, NGO, manufacturing and banking and finance. Major clients include banks, investment companies, manufacturing organizations, aviation etc. 23
  24. 24. RESUMES - Our team Credentials  Co-Founder - Riskpro Casper Abraham  PGD (Electrical & Electronics & Computer Programming)  30 years of experience in Information & Communications Technology (ICT) Solutions for Retail, Garments, Manufacturing, Services Industries.  Has created Companies, Divisions, Products, Brands, Teams & Markets.  Consulting in Business, Technology, Marketing & Sales & Strategic Planning.  Advisory, Training, Workshops & Implementation in Systems Thinking, Systems Modeling & Balanced Scorecard  Worked with TIFR, Mahindra, Ambience, Communico-Graphique & Ionidea Inc, USA,  Sr Vice President – Risk Management MBA, PDFM,NSE-NCFM, PMP, CSSGB,ISO 9001:2000 I.A,GARP-FBR, ITILV3,CPP-BPM Hemant Seigell   Professional with 17 years of rich experience into diverse Consumer finance/ Lending operations ,Risk Management,BPMS, Consumer Banking, NBFC, Management Consulting & Housing finance in BFSI industry having successfully led key business strategic engagements across multi-product environment in APAC, Australia and US regions.  Worked with GE, ABN AMRO Bank, Citigroup, Accenture, Deutsche Postbank  Highly skilled and expert Trainer in Risk areas across Credit, Fraud, Operational, Corporate Risk management.  Specializes in Fraud Control, AML/KYC Compliance ,QA ,ERM and Regulatory governance. 24
  25. 25. RESUMES - Our team Credentials  Head - Insurance Risk Advisory services  B.sc, Associate of Indian Institute of Insurance Licensed Category A Insurance surveyor R. Gupta   26 years of experience in Insurance advisory services, Loss adjusting for large corporates,Claims management.  Has assessed more than 4500 high value insurance claims across various industry sectors.  Risk management inspection  Valuations of fixed assets for insurance purpose.  Head - Human Capital Management Nilesh Bhatia  Chartered Accountant, Lead Assessor ISO 9000, Six Sigma Trained, Trained on Situational Leadership, Trained on interviewing skills and Whole Message Model.  Over two decades of international, multi-cultural experience in finance and human resources viz. internal audit, accounting operations, accounting process review & re-designing, risk management, business solutioning, six sigma projects, talent acquisition, talent retention, organization design/redesigning, compensation and appraisal processing, employee and customer satisfaction surveys, knowledge management and finance services.  Worked with Citicorp/MGF, India Glycol, Delphi, American Express India, American Express USA, Fidelity International and Macquarie Global Finance Services India. 25
  26. 26. RESUMES - Our team Credentials  Head – Taxation Risk Advisory Rajesh Jhalani  B.Com, FCA  Senior Partner with 48 year old Delhi based Chartered Accountant firm, Mehrotra and Mehrotra  Over 19 years of experience in the field of Audit, Taxation, Company law matters.  Major clients served are NTPC, BHEL, Bank of India, PNB, Airport Authority of India etc. President – Banking & Financial Services  A senior researcher in Applied Mathematics leading to Ph.D after MSc (Mathematics), Sivaramakrishnan CWA, CAIIB  Combined experience of 25+ years in corporate banking, risk management, international trade finance, development of risk rating models, project finance, credit monitoring and NPA management  Since 2006 conducting open / in-house training on the above domains to all Top public/ new and old private sector banks, top MNC banks (India and abroad), leading NBFCs and corporates in manufacturing and financial services space; Worked on IFC (World Bank) funded projects for MSMEs in India and abroad  Worked for Bank of Baroda and ICICI Bank – bestowed Top Performer Award continuously two years during his tenure; widely travelled abroad for business relations, seminars, offering training, investor meetings, NYSE listing and for processes involving establishment of representative Office in USA 26
  27. 27. RESUMES - Our team Credentials Executive Vice President – Risk Management ( Banking & Financial Services)  A hands-on banking professional {BSc (Mathematics), CAIIB} with considerable domestic and international experience Kashi Banerjee  An aggregate experience of 24+ years across industry, mainly BFSI in several functional areas including Retail and Commercial Banking, Corporate Lending, team member of the Business Process Re-Engineering project (BPR); conceptualizing and setting up shared services centres for centralized operations for the Bank in India.  Management through ERM framework overseeing all key areas of the business through various Operational Risk tools like KRI / RCSA matrices. Managing of major project implementation of Basel II and Compliance risk framework  Directing, reviewing and advising Board of Directors on various compliance issues and representing the bank to the Central Bank regulatory offices.  Worked for ANZ Grindlays Bank, Standard Chartered, Bahraini Saudi Bank and Dubai Holdings ( subsidiary) Consultant – Information Security & IT Governance Anjay Agarwal  LLB, CA, CISA, CWA, CS, CFE and others  Over 15 years of experience in the field of Audit, Taxation, Investigations.  Specializing in the field of Systems Audit, Cybrex Audit, Computer Crime Investigations, IS Forensics  International Committee Member of Governmental and Regulatory Agencies Board and Academic Relations Committee of ISACA, USA 27
  28. 28. RESUMES - Our team Credentials Executive Vice President – Risk Management ( Banking & Financial Services) Vijayan Govindarajan  Professional Risk Manager with considerable domestic and international experience  An aggregate experience of 30 + years across industry, mainly Banking in several functional areas including Wholesale Credit Risk, Operational Risk, Trade Finance , Retail Banking and Islamic Financial Services.  Track record of setting up of excellence in the set-up, and management of credit and operational risk, compliance and credit administration functions in retail, commercial , Islamic Banking and offshore banking entities in the Middle East.  Key strength includes Corporate Credits, Risk Management in IT, implementation of Risk Management module in core banking Bank’s Policies, procedures, Country Risk. Played an active role in 3 core banking software implementations  Worked for a Private Sector Bank in India, ABN AMRO Bank, Bahrain, Bank Muscat Bahrain and BMI Bank Bahrain as AGM Risk Management.  Specialist Risk Consultant – ERP & IT Compliance Gourav Ladha  SAP Certified, MBA (Finance), SAP Security trained (from SAP India), SAP GRC Access Controls trained (from SAP India)  Over 7 years of experience working in the area of ERP/IT Risk advisory, primarily focusing on SAP, for ‘Fortune 500’ clients in around 8 countries including US, UK, UAE, Hong Kong, etc  Specializes in SAP Risk & Controls Advisory, SAP Business Process Controls Audit, SAP Security & Segregation of Duties Control Audit, ERP Trainings,  Strong Industry experiences ranging from Beverages, Insurance, Energy, FMCG, Pharmaceutical, Retail, Telecommunication to IT Services  Worked for risk advisory teams of reputed organizations like Ernst & Young, EXL Services 28
  29. 29. RESUMES - Our team Credentials  Vice President & Head – IT Risk Advisory Ravikiran Bhandari  Over 14+ Years of Experience in Information Security and Risk Management & CISM certified  Headed the Global Information Security team of Daimler (Mercedes-Benz) Worldwide at Bangalore for 9 years, previously worked at organization like Wipro, Bangalore Labs  Multi-sector experience including Banking, Insurance, Finance, Energy, Manufacturing, Retail, Hi-Tech & Telecom, and Automobile  Well known Ethical hacker: Was featured in BusinessWorld Magazine in an article about leading ethical hackers in India and published several articles in Print and Online Media  Rich experience in Information Security Audits across Corporations, 3rd Party Suppliers, Joint Ventures across several countries in the world including US, UK, China, Germany Vice President – Legal Risk Advisory Aashish Shrivastav   B.B.A. LL.B. (Hons.)  About half a decade experience in legal services to client’s with respect to Contract and Commercial Laws, Joint Ventures, Inbound & Outbound Investments, Private Equity Investment Transactions, Real Estate & Infrastructure, Energy and General Corporate.  Have advised various social enterprises and start ups in setting up business in India.  Worked for the leading law firms of India such as FoxMandal Little. 29
  30. 30. RESUMES - Our team Credentials  Vice President – Riskpro India Phanindra Prakash  FCA [India], ACMA [India], CFE [USA], CertIFRS [UK]  Over 16 years of extensive consulting experience which includes financial & systems audit, process transformation, implementation of internal controls, SOX compliance, fraud audits & due diligence, US-India taxation  Engaged in consulting roles as trusted advisor to finance, internal audit and information technology executives of multiple Fortune 1000 companies with project sites in US, Canada, Europe & Asia  Worked with E&Y and Deloitte Consulting in USA  Some of the major clients served internationally are GE Capital, UBS, McKesson, Eaton, Imation, Albertsons,  EVP and Head – Telecom Risk Advisory  M.Tech, IIT Kharagpur, India; IES; Doctoral study, research and teaching in Linkpoing University/Sweden; Lead Auditor (BVQI). Asok Sit  Over 30 years on International experience in networks and mobile Handsets from top global companies /institutes like ISRO, Ericsson, Nokia, Nokia Siemens Networks and based mostly in its head quarter locations in India, EU, USA.  Expertise: Setting up capability, behaviour, culture in turning Risk, Quality, Innovation for competitive advantage, customer delight and sustainability; key skill sets are Engagement, Handholding, Coaching, Mentoring and lot of best practices, benchmarking/standards like CMMI, TL9000, Six Sigma, ISO, SAS 70 etc. 30
  31. 31. RESUMES - PARTNERSHIPS  Specialist Risk Consultant – Business ContinuityAndrew Hiles  Founder and 15-year Chairman of Survive, the first international user group for Business Continuity professionals  Founding director and first Fellow of the Business Continuity Institute  Over 25 years international consulting expertise in Risk, Crisis, Emergency, Incident, and Business Continuity and ICT Disaster Recovery Management  Multi-sector experience including Banking, Insurance, Finance, Oil, Gas, Energy, Manufacturing, Retail, Hi-Tech & Telecom  Western Press Award for services to business, 1994; BCI/CIR nomination for lifetime achievement in BC, 1999, London; inducted into BC Hall of Fame by CPM magazine, 2004, Washington DC.  Specialist Risk Consultant – Enterprise Risk ManagementChris E. Mandel  Highly skilled risk and insurance professional with 25 years of experience designing, developing and implementing large, global corporate risk management programs for Fortune 500 firms.  Principal Consultant and Founder - Excellence in Risk Management, LLC. (Texas, USA) Co- founder and EVP, Professional Services, rPM3 Solutions, LLC (Maryland, USA).  Past experiences include Head of Global Risk Management for USAA, PepsiCo/Tricon Global and American National Red Cross  Additional risk and insurance experience at Verizon Corp,. Marsh USA and Liberty Mutual Insurance Co.  2004 Risk Manager of the Year – 2007 recipient of the Alexander Hamilton Award for “Excellence in ERM” (at USAA) – former President, Risk and Insurance Management Society, Inc. 31
  32. 32. RESUMES - Advisors Credentials  Founder partner of Mehrotra and Mehrotra, a 48 year old CA firm in India Mr. MP Mehrorta  B.Com, FCA, LLB  Over 48 years of experience in audits, taxation, legal matters, loan syndication etc.  Trustee of Cochin Port Trust, Member of Task Force for MOUs, Ministry of Heavy Industries & Public Enterprises, Govt. of India, Ex- Member of Central Board of Trustees, Employees’ Provident Fund Organisation (EPFO), Ministry of Labour, Govt. of India, New Delhi.  Ex - Director, Canara Bank  Practicing chartered accountant in Delhi  CA, ICWA Mr. PK Gupta  Over 35 years of professional experience.  Trustee, Kargil Shaheed Smarak Samiti  Hon. Treasurer, World Academy of Spiritual Sciences (WASS).  Panel Arbitrator, International Centre for Alternative Dispute Resolution  Arbitrator, Cement Corporation of India  Arbitrator, Bombay Stock Exchange Limited  Arbitrator, Central Depository Services (India) Limited  Arbitrator’s Panel of Indian Council of Arbitration 32
  33. 33. Key Contacts Corporate Mumbai Delhi Bangalore Riskpro India Manoj Jain Rahul Bhan Casper Abraham Ventures (P) Limited Director Director Director M- 98337 67114 M- 99680 05042 M- 98450 61870 manoj.jain@riskpro.in rahul.bhan@riskpro.in casper.abraham@riskpro.in info@riskpro.in www.riskpro.in Sivaramakrishnan Hemant Seigell Vijayan Govindarajan President – Banking & FS SVP – Risk Management EVP – Risk Management C 561, Defence colony M- 98690 19311 M- 99536 97905 M- 99166 63652 New Delhi 110024 smaran.iyer@riskpro.in hemant.seigell@riskpro.in vijayan.govindarajan@riskpro.in Ahmedabad Pune Kolkata Gurgaon Maulik Manakiwala M.L. Jain Kashi Banerjee Nilesh Bhatia Associate Firm Principal – Strategy Risk EVP – Risk Management Head – Human Capital Mgt. M – 98256 40046 M- 98220 11987 M- 98304 75375 M- 98182 93434 mljain@riskpro.in kashi.banerjee@riskpro.in nilesh.bhatia@riskpro.in Gourav Ladha Sap Risk Advisory M- 97129 52955 Salem Ghaziabad Agra Hyderabad Chandrasekeran R Gupta Alok Kumar Agarwal Phanindra Prakash Recruitment franchisee Head – Insurance Risk Associate Firm Member Firm M – 94435 99132 M- 98101 07387 M- 99971 65253 M- 95500 61616Copyright- © 2012 Riskpro ,India .All rights reserved. 33
  34. 34. Key Contacts (Continued) Corporate Bangalore Gurgaon Riskpro India Ravikiran Bhandari Asok Sit Ventures (P) Limited VP – IT Risk Advisory EVP, Head – Telecom Risk Advisory M- 99001 69562 M- 98105 03463 info@riskpro.in ravikiran.bhandari@riskpro.in www.riskpro.in asok.sit@riskpro.in C 561, Defence colony New Delhi 110024Copyright- © 2012 Riskpro ,India .All rights reserved. 34