Knowledge Management: Web 2.0, Social Networking, and Other Tools of the Trade Stan Garfield HP Services Consulting & Inte...
My Job: Knowledge Manager Source: Amazon.com There’s a lot of pressure being master of all knowledge! <ul><li>Test your kn...
Answers Source: Wikipedia Source: Barnes & Noble
Preparing to be a knowledge manager <ul><li>Personal interests </li></ul><ul><ul><li>Music/sports collections, events, sta...
What I do as a knowledge manager <ul><li>Communicator and Storyteller </li></ul><ul><ul><li>Tell stories </li></ul></ul><u...
<ul><li>Ever lost your work?  Don’t reinvent the wheel! </li></ul>Why manage knowledge? 1. Prevent redundant effort
Why manage knowledge? 2. Avoid repeating past mistakes <ul><li>Traveler rating: “Horrible!” </li></ul><ul><li>Who: A TripA...
Source: SIKM Leaders Community Why manage knowledge? 3. Take advantage of what others already know <ul><li>Q: Has anyone h...
How to Do Knowledge Management <ul><li>Share  what you have learned, created, and proved </li></ul><ul><li>Innovate  to be...
Share <ul><li>Ask for help – others will benefit from the answers </li></ul><ul><li>Give help – being the white knight is ...
Share: HP users help each other out Source: HP <ul><li>Question: Apr 10, 2007 </li></ul><ul><ul><li>I have been getting a ...
Innovate: basketball stats <ul><li>Long division </li></ul><ul><li>Slide rule </li></ul><ul><li>Calculator </li></ul><ul><...
Reuse: how to invert a matrix <ul><li>Write a computer program: </li></ul><ul><li>DIMENSION A(N,N),X(N,N),INDX(N),B(N,N) <...
Collaborate: Boy Scout Camporee <ul><li>Knot tying </li></ul><ul><li>Pioneering </li></ul><ul><li>Fire starting </li></ul>...
Learn <ul><li>Storytelling </li></ul><ul><li>Reading </li></ul><ul><li>Watching </li></ul><ul><li>Listening </li></ul><ul>...
Learn <ul><li>Remembering how to do KM </li></ul><ul><ul><li>L earn </li></ul></ul><ul><ul><li>S hare </li></ul></ul><ul><...
<ul><li>S hare  what you have learned, created, and proved </li></ul><ul><li>I nnovate  to be more creative, inventive, an...
Personal Knowledge Management <ul><li>Who : to contact to  get  and  give  help </li></ul><ul><li>What :  can  and  should...
Knowledge Management Components classification metrics & reporting  management of change workflow valuation social network...
Test your knowledge: Which Web 2.0 tool would you use for each of these? <ul><li>Share </li></ul><ul><li>Publish your insi...
Web 1.0: about 12 years old – Search is the  “ killer app“ of KM Source: Google
Web 2.0: Threaded Discussions – MSU Advertising Association Source: MSU Advertising Association Listserv Discussion Board ...
Web 2.0: Blog – Dave Pollard: How to Save the World Source:  http://blogs.salon.com/0002007/2004/02/26.html#a642 Personal ...
Web 2.0: Wiki – KMBooks Source:  http:// kmbooks.wikispaces.com / I added a link to my web site
Web 2.0: Podcast – HP internal KM Source: HP
Web 2.0: Social Networking Sites LinkedIn Facebook MySpace
Web 2.0: Virtual Worlds – Second Life Source:  http:// adcentered.typepad.com /
Test your knowledge:  Answers <ul><li>Share </li></ul><ul><li>Publish your insights  -  Blog </li></ul><ul><li>Inform coll...
Learning More: KM Home Page http:// stangarfield.googlepages.com /
Learning More: KM Blog http:// www.hp.com/blogs/garfield Source: HP
Learning More: Ark Group Report http://www.ark-group.com/home/publication.asp Source: Ark Group
Start Your KM Journey: Advance Your Knowledge  to  Transform Your Life Source: Kathy Garfield
Contact info: [email_address]
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La gestión del conocimiento: la Web 2.0, Redes Sociales, y otras herramientas

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Interesante modelo para la utilizaciòn de herramientas Web 2.0 al interior de las organizaciones.

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  • La gestión del conocimiento: la Web 2.0, Redes Sociales, y otras herramientas

    1. 1. Knowledge Management: Web 2.0, Social Networking, and Other Tools of the Trade Stan Garfield HP Services Consulting & Integration April 23, 2007
    2. 2. My Job: Knowledge Manager Source: Amazon.com There’s a lot of pressure being master of all knowledge! <ul><li>Test your knowledge: </li></ul><ul><li>Who was Scott Peterson’s girlfriend? </li></ul><ul><li>Where is Richmond, Michigan? </li></ul>
    3. 3. Answers Source: Wikipedia Source: Barnes & Noble
    4. 4. Preparing to be a knowledge manager <ul><li>Personal interests </li></ul><ul><ul><li>Music/sports collections, events, statistics, trivia </li></ul></ul><ul><ul><li>Reading, listening to radio stations, playing bridge </li></ul></ul><ul><ul><li>Restaurant finder, social/travel director, grammarian </li></ul></ul><ul><li>Journalist </li></ul><ul><ul><li>Published a hand-printed newspaper, reported, edited </li></ul></ul><ul><ul><li>Wrote obscure news and facts on the blackboard </li></ul></ul><ul><ul><li>Ran a radio station, broadcast basketball games </li></ul></ul><ul><ul><li>Published newsletters, intranets, company who’s who list </li></ul></ul><ul><li>Computer Scientist and Manager </li></ul><ul><ul><li>Wrote computer programs </li></ul></ul><ul><ul><li>Designed reusable programs, routines, operating system </li></ul></ul><ul><ul><li>Managed computer services, consulting, marketing </li></ul></ul>
    5. 5. What I do as a knowledge manager <ul><li>Communicator and Storyteller </li></ul><ul><ul><li>Tell stories </li></ul></ul><ul><ul><li>Send useful email (not hoaxes, urban legends, jokes) </li></ul></ul><ul><ul><li>Publish newsletters, articles, blogs, presentations, book </li></ul></ul><ul><li>Practice knowledge management </li></ul><ul><ul><li>Attributes: Caring, sharing, and daring </li></ul></ul><ul><ul><li>Activities: Share, Innovate, Reuse, Collaborate, Learn </li></ul></ul><ul><ul><li>Roles: Leader, Manager, Project Manager, Analyst, Guru </li></ul></ul><ul><ul><li>Expert: in people, process, and technology components </li></ul></ul><ul><li>All 3 Tipping Point roles </li></ul><ul><ul><li>Connector: reach out, meet people, weave networks </li></ul></ul><ul><ul><li>Maven: answer man, search expert, knowledge master </li></ul></ul><ul><ul><li>Salesman: try things out, engage, persuade </li></ul></ul>Source: Malcolm Gladwell
    6. 6. <ul><li>Ever lost your work? Don’t reinvent the wheel! </li></ul>Why manage knowledge? 1. Prevent redundant effort
    7. 7. Why manage knowledge? 2. Avoid repeating past mistakes <ul><li>Traveler rating: “Horrible!” </li></ul><ul><li>Who: A TripAdvisor Member from Harbor Springs, MI </li></ul><ul><li>My experience with this property took place in: July, 2006 </li></ul><ul><li>My rating for this hotel is: 1 out of 5 </li></ul><ul><li>Would I stay at this location again: no way! </li></ul><ul><li>My comments: This is the worst hotel I've ever been in! The clerk was less than friendly, the place smelled like sour milk and mold and the room was filthy - stained sheets, dirty carpet and a mystery smell that was disturbing. I did not feel safe here. It was so bad, I checked out and paid a much higher rate at a hotel down the street. </li></ul>
    8. 8. Source: SIKM Leaders Community Why manage knowledge? 3. Take advantage of what others already know <ul><li>Q: Has anyone had experience implementing any type of document automation software? Essentially, this would be software that would help create reusable templates from everyday content (word docs, PDFs, etc.) with the purpose of course of reducing the manual effort of re-typing or repetitively recreating these documents. </li></ul><ul><li>A: See http://www.exari.com . Document production can be driven by &quot;intelligent&quot; questionnaires, entry fields to feed variables, select boilerplate clauses from a library, etc. to produce PDF, MS Word editable docs, etc. Check out some of the papers and presentations on my web site http://www.orgs-evolution-knowledge.net . </li></ul>System Integrators KM Leaders
    9. 9. How to Do Knowledge Management <ul><li>Share what you have learned, created, and proved </li></ul><ul><li>Innovate to be more creative, inventive, and imaginative </li></ul><ul><li>Reuse what others have already learned, created, and proved </li></ul><ul><li>Collaborate with others to take advantage of what they know </li></ul><ul><li>Learn by doing, from others, and from existing information </li></ul>
    10. 10. Share <ul><li>Ask for help – others will benefit from the answers </li></ul><ul><li>Give help – being the white knight is gratifying </li></ul><ul><li>Pay it Forward – take it from Haley Joel Osment </li></ul>Source: Warner Brothers
    11. 11. Share: HP users help each other out Source: HP <ul><li>Question: Apr 10, 2007 </li></ul><ul><ul><li>I have been getting a problem when searching using Google. </li></ul></ul><ul><ul><li>When I get the results and click on one of them it redirects me to another site and not to the selected site. </li></ul></ul><ul><li>Answer: Apr 11, 2007 </li></ul><ul><ul><li>You have spyware. Use spyware removal software. </li></ul></ul><ul><ul><li>Update to the latest signatures before starting scan. </li></ul></ul><ul><ul><li>Your problem will be solved. </li></ul></ul>
    12. 12. Innovate: basketball stats <ul><li>Long division </li></ul><ul><li>Slide rule </li></ul><ul><li>Calculator </li></ul><ul><li>Spreadsheet </li></ul>
    13. 13. Reuse: how to invert a matrix <ul><li>Write a computer program: </li></ul><ul><li>DIMENSION A(N,N),X(N,N),INDX(N),B(N,N) </li></ul><ul><li>DO 20 I = 1, N </li></ul><ul><li>DO 10 J = 1, N </li></ul><ul><li>B(I,J) = 0.0 </li></ul><ul><li>10 CONTINUE </li></ul><ul><li>20 CONTINUE </li></ul><ul><li>DO 30 I = 1, N </li></ul><ul><li>B(I,I) = 1.0 </li></ul><ul><li>30 CONTINUE </li></ul><ul><li>CALL ELGS(A,N,INDX) </li></ul><ul><li>DO 100 I = 1, N-1 </li></ul><ul><li>DO 90 J = I+1, N </li></ul><ul><li>DO 80 K = 1, N </li></ul><ul><li>B(INDX(J),K) = B(INDX(J),K) -A(INDX(J),I)*B(INDX(I),K) </li></ul><ul><li>80 CONTINUE </li></ul><ul><li>90 CONTINUE </li></ul><ul><li>100 CONTINUE </li></ul><ul><li>DO 200 I = 1, N </li></ul><ul><li>X(N,I) = B(INDX(N),I)/A(INDX(N),N) </li></ul><ul><li>DO 190 J = N-1, 1, -1 </li></ul><ul><li>X(J,I) = B(INDX(J),I) </li></ul><ul><li>DO 180 K = J+1, N </li></ul><ul><li>X(J,I) = X(J,I)-A(INDX(J),K)*X(K,I) </li></ul><ul><li>180 CONTINUE </li></ul><ul><li>X(J,I) = X(J,I)/A(INDX(J),J) </li></ul><ul><li>190 CONTINUE </li></ul><ul><li>200 CONTINUE </li></ul><ul><li>END </li></ul>or, Reuse someone else’s: CALL MATRIXINVERT (A,N,INDX) <ul><li>The image above, and all others in these slides, are reused from the Internet. </li></ul><ul><li>Think of how much work it would take to create them. </li></ul>
    14. 14. Collaborate: Boy Scout Camporee <ul><li>Knot tying </li></ul><ul><li>Pioneering </li></ul><ul><li>Fire starting </li></ul><ul><li>First aid </li></ul><ul><li>Orienteering </li></ul>
    15. 15. Learn <ul><li>Storytelling </li></ul><ul><li>Reading </li></ul><ul><li>Watching </li></ul><ul><li>Listening </li></ul><ul><li>Sense-making </li></ul><ul><li>Practicing </li></ul>
    16. 16. Learn <ul><li>Remembering how to do KM </li></ul><ul><ul><li>L earn </li></ul></ul><ul><ul><li>S hare </li></ul></ul><ul><ul><li>R euse </li></ul></ul><ul><ul><li>I nnovate </li></ul></ul><ul><ul><li>C ollaborate </li></ul></ul><ul><li>LSRIC , or… </li></ul>
    17. 17. <ul><li>S hare what you have learned, created, and proved </li></ul><ul><li>I nnovate to be more creative, inventive, and imaginative </li></ul><ul><li>R euse what others have already learned, created, and proved </li></ul><ul><li>C ollaborate with others to take advantage of what they know </li></ul><ul><li>L earn by doing, from others, and from existing information </li></ul>S hare, I nnovate, R euse, C ollaborate, L earn SIRCL
    18. 18. Personal Knowledge Management <ul><li>Who : to contact to get and give help </li></ul><ul><li>What : can and should be done with information </li></ul><ul><li>When : to share information and with whom </li></ul><ul><li>Where : to store information so it can be found, and where to find it </li></ul><ul><li>Why : information is and can be useful </li></ul><ul><li>How : to find information when needed, and how to use it </li></ul>
    19. 19. Knowledge Management Components classification metrics & reporting management of change workflow valuation social network analysis appreciative inquiry storytelling blogs wikis podcasts syndication &aggregation social software external access workflow applications process automation e-learning subscriptions points tracking reporting knowledge help desk goals & measurements incentives & rewards People culture & values knowledge managers user surveys social networks communities training documentation communications Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata & tags search engines archiving Process methodologies creation capture reuse lessons learned proven practices collaboration content management
    20. 20. Test your knowledge: Which Web 2.0 tool would you use for each of these? <ul><li>Share </li></ul><ul><li>Publish your insights </li></ul><ul><li>Inform colleagues about a nugget of knowledge </li></ul><ul><li>Innovate </li></ul><ul><li>Improve upon a document with a group of colleagues </li></ul><ul><li>Meet new people to brainstorm and develop new ideas </li></ul><ul><li>Reuse </li></ul><ul><li>Find cool images to use in a presentation </li></ul><ul><li>Link to the good ideas of thought leaders, and expand upon them </li></ul><ul><li>Collaborate </li></ul><ul><li>Ask for help from others </li></ul><ul><li>Find a new job </li></ul><ul><li>Learn </li></ul><ul><li>Listen to an interview with an expert </li></ul><ul><li>Find out what the consensus position is on a given topic </li></ul>
    21. 21. Web 1.0: about 12 years old – Search is the “ killer app“ of KM Source: Google
    22. 22. Web 2.0: Threaded Discussions – MSU Advertising Association Source: MSU Advertising Association Listserv Discussion Board Search Events
    23. 23. Web 2.0: Blog – Dave Pollard: How to Save the World Source: http://blogs.salon.com/0002007/2004/02/26.html#a642 Personal Knowledge Management Blogroll Tagging
    24. 24. Web 2.0: Wiki – KMBooks Source: http:// kmbooks.wikispaces.com / I added a link to my web site
    25. 25. Web 2.0: Podcast – HP internal KM Source: HP
    26. 26. Web 2.0: Social Networking Sites LinkedIn Facebook MySpace
    27. 27. Web 2.0: Virtual Worlds – Second Life Source: http:// adcentered.typepad.com /
    28. 28. Test your knowledge: Answers <ul><li>Share </li></ul><ul><li>Publish your insights - Blog </li></ul><ul><li>Inform colleagues about a nugget of knowledge - Threaded discussion </li></ul><ul><li>Innovate </li></ul><ul><li>Improve upon a document with a group of colleagues - Wiki </li></ul><ul><li>Meet new people to brainstorm and develop new ideas - Virtual world </li></ul><ul><li>Reuse </li></ul><ul><li>Find cool images to use in a presentation - Search engine </li></ul><ul><li>Link to the good ideas of thought leaders, and expand upon them - Blog </li></ul><ul><li>Collaborate </li></ul><ul><li>Ask for help from others - Threaded discussion </li></ul><ul><li>Find a new job - Social networking site </li></ul><ul><li>Learn </li></ul><ul><li>Listen to an interview with an expert - Podcast </li></ul><ul><li>Find out what the consensus position is on a given topic - Wiki </li></ul>
    29. 29. Learning More: KM Home Page http:// stangarfield.googlepages.com /
    30. 30. Learning More: KM Blog http:// www.hp.com/blogs/garfield Source: HP
    31. 31. Learning More: Ark Group Report http://www.ark-group.com/home/publication.asp Source: Ark Group
    32. 32. Start Your KM Journey: Advance Your Knowledge to Transform Your Life Source: Kathy Garfield
    33. 33. Contact info: [email_address]

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