In practice


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In practice

  1. 1. In Practice: A Look at Needs Assessment in Business Rachel Bernstein & Peter Nyheim WF ED 573
  2. 2. The Objective <ul><li>Investigate how practitioners complete needs assessment in industry </li></ul><ul><li>Gain insight from their past experiences </li></ul><ul><li>Be able to apply this information in our professional careers </li></ul>
  3. 3. Interview One <ul><li>Penn State Human Resources Manager </li></ul><ul><li>Serves as a generalist for one of the colleges </li></ul><ul><li>Oversees roughly 1200 employees </li></ul>
  4. 4. Interview One <ul><li>Determining needs? Ask the Administration </li></ul><ul><li>Occasionally sends out online surveys </li></ul><ul><li>Does training based on legal mandates/popular topics </li></ul><ul><li>Refers employees to the HRDC </li></ul>
  5. 5. Interview Two <ul><li>Director of Organization Development, The HealthEd Group </li></ul><ul><li>Familiar with the formal Needs Assessment process </li></ul><ul><li>Completes a needs assessment before beginning any development program that will dramatically affect employees </li></ul>
  6. 6. Interview Two <ul><li>Starts with meeting with the executive team to gain project support </li></ul><ul><li>Works with department managers and subject matter experts to develop appropriate questions </li></ul><ul><li>Has used focus groups, interviews, and paper/online surveys to gather data </li></ul>
  7. 7. Interview Two <ul><li>Data is analyzed confidentially and given to the HR staff and the department manager that requested it. </li></ul><ul><li>Evaluation is done through participant surveys upon completion of any training initiatives. </li></ul>
  8. 8. Relevance to HRD Professionals <ul><li>Needs Assessment is not always used when it could/should be </li></ul><ul><li>We needs to share our expertise when appropriate </li></ul><ul><li>Needs Assessment, when done properly, gives employees a voice </li></ul>
  9. 9. Connections: Assignment and the Course <ul><li>Gather support before the process begins </li></ul><ul><li>Need for tying needs assessment/training to company goals </li></ul><ul><li>Training should be associated with needs, not wants </li></ul><ul><li>Track the progress upon completion to properly evaluate the program </li></ul>
  10. 10. Recommendations - Interview One <ul><li>Work with the HRDC to find the development programs that suit employee needs. </li></ul><ul><li>Employ a needs assessment to better allocate time spent on projects </li></ul><ul><li>Create an open dialogue with employees to gather suggestions for programs </li></ul>
  11. 11. Recommendations- Interview Two <ul><li>Establish a team to work specifically on Training and Development needs </li></ul><ul><li>Use a pre-training assessment to better track the effects of the program </li></ul><ul><li>Promote successes publicly to brand company as one that is truly committed to learning </li></ul>
  12. 12. Questions?