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Conflict Resolution Revised 10/2014

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Interpersonal Communications

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Conflict Resolution Revised 10/2014

  1. 1. Conflict Resolution Work Based Learning
  2. 2. Conflict  Opposition  a clash of opposing ideas  disagreement  fight or battle  contention, hostility
  3. 3. Cause of Conflict  opposing viewpoints or opinions  emotions  Selfishness  miscommunication or misunderstandings  assumptions
  4. 4. Paradigms  a theory, an explanation, or model of something else.  Wrong or Right map?
  5. 5. Strategies to Get Past Paradigms (Perceptions)  Avoid Assumptions  Validation  Listen  Problem Solving Skills  Tell Your Story
  6. 6. Strategies to Resolve Conflicts  Assume you do not have all the answers.  Ask questions to understand the other person(s).  Be prepared to compromise or make a deal.  Postpone.  Enforce.  Compromise.  Explore.

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