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Chapter 9<br />Chapter 9: Resolving Conflict with Others<br />
Key Messages About Conflict .<br />Conflict is neither good nor bad. <br />Conflict is inevitable.<br />Conflict does not ...
Determining the type of conflict enables you to deal with it.<br />
Because we are all different, differences in points of view are inevitable. <br />It has the potential to increase underst...
But it can lead to relational stalemates..<br />
Or worse!<br />
Which type are you?<br />http://www.youtube.com/watch?v=V-KMojzH8Ys&feature=related<br />
Although the assertive style is the preferred style, it may not always be appropriate. There may be situations when one of...
Everyone is a Negotiator.<br /><ul><li>It is an everyday occurrence. Life is an endless series of interactions that requir...
In the workplace you will be confronted with situations in which you are called upon to negotiate, to reach an agreement, ...
Understanding and recognition do not mean compromise and concession!<br />Negotiation Skills<br />
Four Magic Phrases in Negotiation <br />http://www.youtube.com/watch?v=g5RknemM8Hw&feature=related<br />
Take this Quiz<br />http://money.cnn.com/quizzes/2008/fortune/negotiation_skills/2.html?score=0<br />
Business Conflicts with Customers:Tips for dealing with unhappy customers, clients, patients<br />http://www.youtube.com/w...
Collaborating: The "win/win" negotiation approach has these positive attributes:<br />It de-emphasizes personalities in fa...
Compromising: The Give/Get Principle of Negotiation <br />The collaborative, or win-win, approach to negotiation is usuall...
Distributive BargainingWatch the link below:<br />www.ebaumsworld.com/video/watch/80747676/<br />In a zero sum game, the p...
Bullies in the Workplace Video<br />http://www.youtube.com/watch?v=MC32nbGVuJM<br />
A Final Word From STEVE JOBS:<br />One of America’s Great Workplace Heroes<br />http://www.youtube.com/watch?v=f60dheI4ARg...
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Chapter 9 Resolving Conflict with Others

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Chapter 9 Resolving Conflict with Others

  1. 1. Chapter 9<br />Chapter 9: Resolving Conflict with Others<br />
  2. 2. Key Messages About Conflict .<br />Conflict is neither good nor bad. <br />Conflict is inevitable.<br />Conflict does not have to result in winners and losers. <br />
  3. 3. Determining the type of conflict enables you to deal with it.<br />
  4. 4. Because we are all different, differences in points of view are inevitable. <br />It has the potential to increase understanding, stimulate positive change, and facilitate human relations.<br />Conflict can be a good thing.<br />
  5. 5. But it can lead to relational stalemates..<br />
  6. 6. Or worse!<br />
  7. 7. Which type are you?<br />http://www.youtube.com/watch?v=V-KMojzH8Ys&feature=related<br />
  8. 8. Although the assertive style is the preferred style, it may not always be appropriate. There may be situations when one of the other styles is more appropriate.<br />For example, if the co-worker is a three hundred-pound bully, let’s go for the passive style! <br />
  9. 9. Everyone is a Negotiator.<br /><ul><li>It is an everyday occurrence. Life is an endless series of interactions that require negotiation.
  10. 10. In the workplace you will be confronted with situations in which you are called upon to negotiate, to reach an agreement, or to settle a difference of opinion.</li></li></ul><li>Negotiation Skills<br />What you say is often less important than how you say it.<br />Tone, Posture, and Body Language Are Important Negotiating Skills<br />
  11. 11. Understanding and recognition do not mean compromise and concession!<br />Negotiation Skills<br />
  12. 12. Four Magic Phrases in Negotiation <br />http://www.youtube.com/watch?v=g5RknemM8Hw&feature=related<br />
  13. 13. Take this Quiz<br />http://money.cnn.com/quizzes/2008/fortune/negotiation_skills/2.html?score=0<br />
  14. 14. Business Conflicts with Customers:Tips for dealing with unhappy customers, clients, patients<br />http://www.youtube.com/watch?v=ACKbkmO9rLg&feature=related<br />
  15. 15. Collaborating: The "win/win" negotiation approach has these positive attributes:<br />It de-emphasizes personalities in favor of emphasizing the issues. In other words, it separates the person from the problem.<br />
  16. 16. Compromising: The Give/Get Principle of Negotiation <br />The collaborative, or win-win, approach to negotiation is usually the most effective and most rewarding for both parties. <br />However, there will be certain situations you will confront where the concept of compromise, or give-get, fits better.<br />
  17. 17. Distributive BargainingWatch the link below:<br />www.ebaumsworld.com/video/watch/80747676/<br />In a zero sum game, the person who makes the first offer is at a disadvantage <br />sets the outer limits of price, other terms<br />Improve zero-sum negotiation skills by:<br />Understanding your objectives<br />Understanding the other side’s objectives<br />
  18. 18. Bullies in the Workplace Video<br />http://www.youtube.com/watch?v=MC32nbGVuJM<br />
  19. 19. A Final Word From STEVE JOBS:<br />One of America’s Great Workplace Heroes<br />http://www.youtube.com/watch?v=f60dheI4ARg&feature=related<br />

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