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Chapter 7: Interpersonal Communication and Body Language


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Chapter 7: Interpersonal Communication and Body Language

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  5. 5. Question: The "Psychic Friends Network" went out of business…didn't they see it coming?
  6. 6. FFaacciiaall EExxpprreessssiioonnss aarree wwiirreedd iinnttoo uuss aatt bbiirrtthh!! But we can change how we are perceived ……
  7. 7. Click oonn tthhiiss iinntteerreessttiinngg qquuiizz bbeellooww..
  8. 8. FFaakkee oorr RReeaall?? There are 50 or so different types of human smiles. By analyzing the movements of over 80 facial muscles involved in smiling, researchers can tell when a smile is true. LLooookk ffoorr tthhee ccrriinnkkllee iinn tthhee sskkiinn aatt tthhee mmiiddddllee,, oouuttssiiddee ccoorrnneerr ooff tthhee eeyyeess aanndd iiff iitt iiss nnoott tthheerree,, tthhee ssmmiillee iiss pprroobbaabbllyy ffaakkee..
  9. 9. So... now that you've come up with very good rationales for your opinion, well... let me just tell you that the only liar up here is me! The guy in the video was actually reciting poetry, the same poem in fact. But because I convinced you that one was a lie, your brain pulled itself together and gave you concrete, well-thought through evidence for one or the other. You actually "saw" things differently--didn't you?
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  11. 11. Up to 93 % of communication is non-verbal. Including tone of voice, eye movement, posture, hand gestures, facial expressions IIff yyoouu wwaanntt ttoo wwiinn ssoommeeoonnee oovveerr aa ggoooodd rruullee ooff tthhuummbb iiss ttoo mmiirrrroorr hhiiss oorr hheerr bbooddyy llaanngguuaaggee!!!!
  12. 12.  Mirroring body language can be used whenever you want to create trust with somebody. The other person experiences you as being the same as them. This sameness happens on an unconscious level and it is one of the ways that humans decided who was with the tribe and who wasn't.  You may have heard of the saying monkey see monkey do. This is because there are a part of the brain that copies the actions of other primates. And Yes, you are a primate too along with Gorillas, Chimpanzees and monkeys.  The part of the brain that copies the actions of others are called "mirror neurons " and are located in the part of the brain called Broccas area. • As a general rule, wait around 50 seconds before following their gestures.
  13. 13. EEvviill EEyyee ooff SSaauurraann Gangs have fought over the way someone looked at them.
  14. 14.  Fifty-five per cent of the impression we get from someone comes through our body language  Thirty-eight per cent is from the tone, speed and inflection of our voice  and a mere seven per cent is from what we're actually saying!
  15. 15. In the initial stages, how you say things is more important than what you say. Pay attention to: Appearance, tone of voice, energy, joyful behavior …
  16. 16.  Is your posture stiff and rigid?  Is it too relaxed or loose?  Is you back hunched over?  Do you rock back and forth or fidget?  Do you stand on one leg or two?  Do people move away from you because you stand too close?  Do people move closer to you?
  17. 17.  Do you swish and sway when you walk?  Do you walk rigid like a soldier?  Do you make a lot of noise when you walk?  Do you shuffle your feet when you walk?  Do you have a tentative, quiet walk?  Do you walk to quickly?
  18. 18.  Are your arms crossed when you speak?  Do your hands and arms flail around when you speak?  Do you use minimal or no hand movements when you speak?  Do you fidget with you hands as you speak?  Do you compelled to touch everything and everyone in front of you?
  19. 19.  Do you stick your neck and jaw out as you speak?  Is your head tilted down when you speak?  Do you cock your head to the side when you speak?  Do you constantly nod your head “yes” or “no” when you speak?
  20. 20. MMyy eeaarrss hhuurrtt lliisstteenniinngg ttoo yyoouu!! •Voice too high or too low? •Too soft or too loud? •To fast or too slow? •Do you clear your throat a lot as you speak?
  21. 21. FFiinnaallllyy.. IImmpprreessssiioonn mmaannaaggeemmeenntt:: KKeeeeppiinngg yyoouurrsseellff iinn cchheecckk oonnlliinnee..