CRICOS No. 00213J QUT Connect training Student Support Services a university for the real world R
Student Support Services <ul><li>Julia Humphreys Counselling Services </li></ul><ul><li>Peter Gatbonton  </li></ul><ul><li...
Broader Objectives <ul><li>Orientation as an integral part of the transition process </li></ul><ul><li>Recognition that so...
What is QUT Connect <ul><li>Welcoming  new students  </li></ul><ul><li>Sharing  information  to assist in the transition t...
2 Connectors 25 students 1 room 2.5 hr Central program Faculty based groups Monday 12 July 9:30am – 12pm, registration thr...
QUT Connect Training Program <ul><li>Get to know each other  </li></ul><ul><li>QUT101 </li></ul><ul><li>Campus tour </li><...
Training QUT Connect – July 12 Introduction & setting the context Introduction & setting the context Ice breakers Icebreak...
Ice Breakers <ul><li>Break up into groups; </li></ul><ul><ul><li>Business & Law </li></ul></ul><ul><ul><li>BEE & FaST </li...
Get to know your partner <ul><li>Get to know your faculty group - name, major/course, where they are from, favourite hobby...
Post- it exercise <ul><li>What scares you the most about hosting a QUT Connect group?  </li></ul><ul><li>What is the one t...
QUT Connect presentation
Now it’s your turn… <ul><li>Customise your program  </li></ul><ul><li>Issues to consider: </li></ul><ul><li>Decide who doe...
Transition to QUT Remember what it felt like? <ul><li>'the classes are different'  </li></ul><ul><li>'there is no supervis...
Transition to QUT Orientation can help <ul><li>Academic transition  </li></ul><ul><ul><li>becoming an independent learner ...
Cultural Transition Adjusting to a new culture <ul><li>What does it mean for you as a facilitator  </li></ul><ul><li>Cross...
What’s expected of you <ul><li>Be genuinely eager to assist new students. </li></ul><ul><li>Appreciate the difficulties fa...
Group Facilitation Skills <ul><li>IN THE BEGINNING, BE DIRECTIVE </li></ul><ul><li>Lead your group – ensure the group work...
Group Facilitation Skills <ul><li>Discourage participants from talking over each other </li></ul><ul><li>Ensure all contri...
Communication Skills <ul><li>Be an effective listener (try to understand the student's context) </li></ul><ul><li>Listen w...
Communication Skills <ul><li>Build a 'safe' relationship. </li></ul><ul><li>‘ Say what is on your mind’ </li></ul><ul><li>...
Communication Skills <ul><li>Acknowledge an issue raised by the group by sharing some of your experiences in the form of c...
Communication Skills <ul><li>BE PRACTICAL AND TAKE ACTION </li></ul><ul><li>Demonstrate computer skills </li></ul><ul><li>...
Communication Skills <ul><li>All communication is cultural – it draws on ways we have learned to speak and give nonverbal ...
CRICOS  No. 00213J Questions
What next <ul><li>July 5  </li></ul><ul><li>Partners list </li></ul><ul><li>Customise QUT Connect </li></ul><ul><li>Room a...
Orientation events <ul><li>International social events </li></ul><ul><ul><li>Monday 12 July, 4-6pm </li></ul></ul><ul><li>...
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QUT Connect Training June 28 2010

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Semester 2 QUT Connect Training

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  • QUT Connect Training June 28 2010

    1. 1. CRICOS No. 00213J QUT Connect training Student Support Services a university for the real world R
    2. 2. Student Support Services <ul><li>Julia Humphreys Counselling Services </li></ul><ul><li>Peter Gatbonton </li></ul><ul><li>Duyen Nguyen </li></ul><ul><li>Sarah Pearce </li></ul><ul><li>Alissa Phillips Student Engagement team </li></ul><ul><ul><li>Orientation & Transitions </li></ul></ul><ul><ul><li>East West </li></ul></ul><ul><ul><li>College of Excellence </li></ul></ul>CRICOS No. 00 213J a university for the real world R
    3. 3. Broader Objectives <ul><li>Orientation as an integral part of the transition process </li></ul><ul><li>Recognition that social aspects are just as important than academic </li></ul><ul><li>Creating a sense of belonging & connectedness leads to positive learning outcomes </li></ul><ul><li>Engaged students = Successful  students </li></ul>CRICOS No. 00213J a university for the real world R
    4. 4. What is QUT Connect <ul><li>Welcoming new students </li></ul><ul><li>Sharing information to assist in the transition to university </li></ul><ul><li>Creating connections between students </li></ul><ul><li>A volunteer program and a start of a tradition at QUT </li></ul>CRICOS No. 00 213J a university for the real world R
    5. 5. 2 Connectors 25 students 1 room 2.5 hr Central program Faculty based groups Monday 12 July 9:30am – 12pm, registration through Orientation planner
    6. 6. QUT Connect Training Program <ul><li>Get to know each other </li></ul><ul><li>QUT101 </li></ul><ul><li>Campus tour </li></ul><ul><li>Transition to university and how orientation facilitation can help </li></ul><ul><li>What’s expected of you </li></ul><ul><li>Group facilitation skills </li></ul><ul><li>Communication skills </li></ul><ul><li>Cultural Diversity training </li></ul><ul><li>What happens next </li></ul>CRICOS No. 00213J a university for the real world R
    7. 7. Training QUT Connect – July 12 Introduction & setting the context Introduction & setting the context Ice breakers Icebreakers Post-it exercise Post-it exercise QUT101 Skills as connectors QUT101 Summaries post-it Summarise post-it Cultural Diversity Campus tour Campus tour
    8. 8. Ice Breakers <ul><li>Break up into groups; </li></ul><ul><ul><li>Business & Law </li></ul></ul><ul><ul><li>BEE & FaST </li></ul></ul><ul><ul><li>Education, Health, CI </li></ul></ul><ul><ul><li>Research </li></ul></ul>CRIC OS No. 00213J a university for the real world R
    9. 9. Get to know your partner <ul><li>Get to know your faculty group - name, major/course, where they are from, favourite hobby/pastime, or what made them volunteer? ...... also find out their answer to ONE of these questions; </li></ul><ul><li>What 3 things would love to have if they were stranded in a desert island ? </li></ul><ul><li>What movie would you star in if you were an actor, and what character you would play? </li></ul><ul><li>What would you do with $10,000, and </li></ul><ul><li>What’s was the greatest challenge for you at university, during your first six months? (5 mins) </li></ul><ul><li>Each person then introduces their partner to the wider group, sharing the responses (15 mins) </li></ul>CRICOS No . 00213J a university for the real world R
    10. 10. Post- it exercise <ul><li>What scares you the most about hosting a QUT Connect group? </li></ul><ul><li>What is the one thing you want to get from this training? </li></ul><ul><li>Write each of your answers on a different coloured post-it note </li></ul>CRICOS No. 00213J a university for the real world R
    11. 11. QUT Connect presentation
    12. 12. Now it’s your turn… <ul><li>Customise your program </li></ul><ul><li>Issues to consider: </li></ul><ul><li>Decide who does what ? </li></ul><ul><li>Select a ‘Get to know you’ activity? Cutomise it. </li></ul><ul><li>Extra resources & prizes given for? </li></ul><ul><li>Faculty specific information, do’s & don’ts, in’s & out’s </li></ul>CRICOS No. 00213J a university for the real world R
    13. 13. Transition to QUT Remember what it felt like? <ul><li>'the classes are different' </li></ul><ul><li>'there is no supervision like in a work place – no one cares if I'm here or not' </li></ul><ul><li>'uni is lonely and overwhelming' </li></ul><ul><li>'I don't know where to go for ….anything!' </li></ul><ul><li>orientation is a great source of support and information. </li></ul><ul><li>Student self-empowerment is the goal! </li></ul>CRICOS No. 00213J a university for the real world R
    14. 14. Transition to QUT Orientation can help <ul><li>Academic transition </li></ul><ul><ul><li>becoming an independent learner </li></ul></ul><ul><li>Administrative transition </li></ul><ul><ul><li>managing a 'self service environment' </li></ul></ul><ul><li>Social transition </li></ul><ul><ul><li>meeting staff and fellow students </li></ul></ul>CRICOS No. 00213J a university for the real world R
    15. 15. Cultural Transition Adjusting to a new culture <ul><li>What does it mean for you as a facilitator </li></ul><ul><li>Cross Cultural experience </li></ul><ul><li>‘ Every cross cultural experience begins with the feeling of being lost’ (Edward Hall: The Silent Language) </li></ul>CRICOS No. 00213J a university for the real world R
    16. 16. What’s expected of you <ul><li>Be genuinely eager to assist new students. </li></ul><ul><li>Appreciate the difficulties faced by incoming students </li></ul><ul><li>Be encouraging </li></ul><ul><li>Be responsive to the needs of students </li></ul><ul><li>Be familiar with your faculty </li></ul><ul><li>Be familiar with the facilities and resources of QUT </li></ul><ul><li>Be sensitive to cross cultural issues </li></ul><ul><li>Act ethically </li></ul><ul><li>Have fun! </li></ul>CRICOS No. 00213J a university for the real world R
    17. 17. Group Facilitation Skills <ul><li>IN THE BEGINNING, BE DIRECTIVE </li></ul><ul><li>Lead your group – ensure the group works </li></ul><ul><li>Encourage contribution from all group members </li></ul><ul><li>Support quieter members to make their contribution </li></ul><ul><li>Promote discussion when group discussion slows </li></ul>CRICOS No. 00213J a university for the real world R
    18. 18. Group Facilitation Skills <ul><li>Discourage participants from talking over each other </li></ul><ul><li>Ensure all contributions are treated equally. </li></ul><ul><li>Allow everyone to participate freely </li></ul><ul><li>Be a good timekeeper </li></ul><ul><li>Be detached from the discussion </li></ul><ul><li>Contribute your own points in order to facilitate discussion </li></ul>CRICOS No. 00213J a university for the real world R
    19. 19. Communication Skills <ul><li>Be an effective listener (try to understand the student's context) </li></ul><ul><li>Listen with an open mind </li></ul><ul><li>Use clarification, paraphrase (have I got this right? Is this what you are concerned about?) </li></ul><ul><li>Watch for non-verbal cues, subtle signals and emotional responses. </li></ul>CRICOS No. 00213J a university for the real world R
    20. 20. Communication Skills <ul><li>Build a 'safe' relationship. </li></ul><ul><li>‘ Say what is on your mind’ </li></ul><ul><li>‘ There is no such thing as a stupid question’ </li></ul><ul><li>Be empathetic – acknowledge that it may not be easy </li></ul><ul><li>‘ coming to uni for the first time is exciting but scary’ </li></ul><ul><li>Establish rapport. </li></ul><ul><li>‘ I remember what it was like’ </li></ul>CRICOS No. 00213J a university for the real world R
    21. 21. Communication Skills <ul><li>Acknowledge an issue raised by the group by sharing some of your experiences in the form of constructive solutions </li></ul><ul><li>('I experienced a similar issue and this is what I did or this is who I talked to.') </li></ul>CRICOS No. 00 213J a university for the real world R
    22. 22. Communication Skills <ul><li>BE PRACTICAL AND TAKE ACTION </li></ul><ul><li>Demonstrate computer skills </li></ul><ul><li>Provide information </li></ul><ul><li>Don’t be afraid to say you don’t know the answer </li></ul><ul><li>Tell the group what you would do (where to go/who to ask) if you do not know the answer to a question at QUT </li></ul>CRICOS No. 00213J a university for the real world R
    23. 23. Communication Skills <ul><li>All communication is cultural – it draws on ways we have learned to speak and give nonverbal messages. We do not always communicate the same way from day to day, since factors like context, individual personality, and mood interact with variety of cultural influences we have internalised that influence our choices. </li></ul><ul><li>Cultural assumptions we take for granted </li></ul><ul><li>“ It is natural and necessary psychological behaviour for human beings to categorise people and experience.” (R. Brislin, 1993) </li></ul><ul><li>BUT </li></ul><ul><li>Be careful though not to use knowledge of cultural patterns to stereotype people. While we are influenced by our culture, we are all individual and unique and all learn new patterns throughout our lives. </li></ul>CRICOS No. 00213J a university for the real world R
    24. 24. CRICOS No. 00213J Questions
    25. 25. What next <ul><li>July 5 </li></ul><ul><li>Partners list </li></ul><ul><li>Customise QUT Connect </li></ul><ul><li>Room allocations </li></ul><ul><li>Slide presentations </li></ul><ul><li>July 12 </li></ul><ul><ul><li>Check-in </li></ul></ul><ul><ul><li>Collect resource bag </li></ul></ul><ul><ul><li>Set-up room </li></ul></ul><ul><ul><li>Breakfast at GP from 8:30am </li></ul></ul>
    26. 26. Orientation events <ul><li>International social events </li></ul><ul><ul><li>Monday 12 July, 4-6pm </li></ul></ul><ul><li>River Cruise for Study Aboard & Exchange students </li></ul><ul><ul><li>Tuesday 13 July, 6-9pm </li></ul></ul><ul><li>Bush dance </li></ul><ul><ul><li>Wednesday 14 July, 6-8pm </li></ul></ul><ul><li>Barefoot bowling </li></ul><ul><ul><li>Thursday 15 July, 2-4pm </li></ul></ul><ul><li>Market week </li></ul><ul><ul><li>Mon 19 & Tues 20 July GP, 21 July KG </li></ul></ul><ul><li>Reconnect </li></ul><ul><ul><li>Tues 27 July KG (with Markets) & 28 July GP </li></ul></ul>CRICOS No. 00213J a university for the real world R

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