Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Call Center
Simulator
QueueWiz
© Loway 2013
®
QueueWiz is the first free web app for
interactive, quick and accurate call center
sizing, cost and revenue simulation.
Fe...
QueueWiz.QueueMetrics.Com
M. Sabot © Loway 2013
3
Free At
How to manage your online simulations 4
M. Sabot © Loway 2013
Steps of Simulation:
• Insert your call center data in the left-hand
panel and see real time analysis on the right-hand
Pa...
Enter expected number of calls
and incoming available lines.
This will set physical limits of
the queue. 6
M. Sabot © Lowa...
Enter number of available
agents, expected call duration in
minutes and the maximum number
of queued customers. 7
M. Sabot...
Enter hourly agent salary, profit
per each call and probability of
profit per each call.
8
M. Sabot © Loway 2013
The Simulation Panel measures
call center traffic
intensity, portion of time agents
are busy or free and the chance
for th...
The Panel shows on hourly base the
expected waiting time, the call
duration, the on hold calls, the queue
size, refused ca...
This Panel calculates the economic
costs and income of your simulated
call center, providing measurement of
hourly calls p...
This Graph displays the
percentage of waiting before
being switched to an agent.
12
M. Sabot © Loway 2013
This Graph shows the
probability for a given
number of lines to be in use.
13
M. Sabot © Loway 2013
Clic the Social blu Button to
save and share your simulation
14
M. Sabot © Loway 2013
About Us.
Advanced Call Center SoftwareSolutions for the Asterisk PBX.
Since 2004, Loway is leading the way in development...
QueueMetrics is our Advanced Call Center Software Solution Suite.
- Measure your targets, conversion rates and agent activ...
Thanks for Using
QueueWiz!
MEASURE. IMPROVE.
Upcoming SlideShare
Loading in …5
×

Call Center Simulator | Free App | QueueWiz

6,271 views

Published on

QueueWiz is the first free online simulator for interactive, quick and accurate call center sizing, cost and revenue simulation. Insert your data with the intuitive interface, measure traffic intensity, expected wait times, agents’ engagement, revenue per call and per agent and margins.

Published in: Technology, Business
  • Be the first to comment

Call Center Simulator | Free App | QueueWiz

  1. 1. Call Center Simulator QueueWiz © Loway 2013 ®
  2. 2. QueueWiz is the first free web app for interactive, quick and accurate call center sizing, cost and revenue simulation. Features: • Interactive Traffic Intensity Simulation • Agents Engagement Time Measurement • Wait Times, Call Lengths, Queue sizes • Revenue per Call and per Agent • Hourly costs, gross and margin • Free of Charge M. Sabot © Loway 2013 2
  3. 3. QueueWiz.QueueMetrics.Com M. Sabot © Loway 2013 3 Free At
  4. 4. How to manage your online simulations 4 M. Sabot © Loway 2013
  5. 5. Steps of Simulation: • Insert your call center data in the left-hand panel and see real time analysis on the right-hand Panel. • Save and share your simulation with the blue social button. • For help about each panel section look for pop up Info icons. • For free try of the Advanced Call Center Suite QueueMetrics click the top title button. 5 M. Sabot © Loway 2013
  6. 6. Enter expected number of calls and incoming available lines. This will set physical limits of the queue. 6 M. Sabot © Loway 2013
  7. 7. Enter number of available agents, expected call duration in minutes and the maximum number of queued customers. 7 M. Sabot © Loway 2013
  8. 8. Enter hourly agent salary, profit per each call and probability of profit per each call. 8 M. Sabot © Loway 2013
  9. 9. The Simulation Panel measures call center traffic intensity, portion of time agents are busy or free and the chance for the queue to get full. M. Sabot © Loway 2013 9
  10. 10. The Panel shows on hourly base the expected waiting time, the call duration, the on hold calls, the queue size, refused calls and the average calls received while the agent is busy. 10 M. Sabot © Loway 2013
  11. 11. This Panel calculates the economic costs and income of your simulated call center, providing measurement of hourly calls per agent, revenue per call, revenue per agent, total revenue, cost and gross margin. 11 M. Sabot © Loway 2013
  12. 12. This Graph displays the percentage of waiting before being switched to an agent. 12 M. Sabot © Loway 2013
  13. 13. This Graph shows the probability for a given number of lines to be in use. 13 M. Sabot © Loway 2013
  14. 14. Clic the Social blu Button to save and share your simulation 14 M. Sabot © Loway 2013
  15. 15. About Us. Advanced Call Center SoftwareSolutions for the Asterisk PBX. Since 2004, Loway is leading the way in developmentof advancedsoftware solutions for the Asterisk PBX. With QueueMetrics we set up modern standards for call center performancemeasurement. WombatDialeris a flexible, easy to use outbound dialing platform. Our Mission is to put Swiss passion for precision and reliability at your service. At Loway: our way is your way. Measure.Improve. QueueMetrics:www.queuemetrics.com WombatDialer:www.wombatdialer.com Facebook:www.facebook.com/queuemetrics Twitter: www.twitter.com/queuemetrics Linkedin: www.linkedin.com/company/loway 15 M. Sabot © Loway 2013
  16. 16. QueueMetrics is our Advanced Call Center Software Solution Suite. - Measure your targets, conversion rates and agent activities. - Create accurate reports and statistics. - Set security and privacy on individual queues. - Support virtual and multi-tenant production environments. - Improve your business. 16 M. Sabot © Loway 2013 queuemetrics.com
  17. 17. Thanks for Using QueueWiz! MEASURE. IMPROVE.

×