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Quell Training Ltd


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We are an established provider of products and services that equip you and your staff with the skills needed to manage and diffuse conflict and deal effectively with difficult or aggressive people.

What is Workplace Violence? Well, workplace violence is simply an overarching term relating to the areas of Conflict Management, Lone Working, Personal Safety, Dealing with various degrees of aggression and Physical Intervention.

Violence in the workplace is becoming more commonplace.

The more informed everyone is about what to do when faced with violence in the workplace, the more self aware and confident everyone will be in dealing with the situation.

With us, you’ll find help with developing a bespoke Workplace violence policy or assistance with reviewing your existing policy.

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Quell Training Ltd

  1. 1. Northern Ireland’s<br />leading experts in Workplace Violence & Risk Management<br />
  2. 2. Workplace Violence <br />Conflict Management<br />Physical Intervention<br />Lone Working<br />Personal Safety<br />
  3. 3. We have worked with various organisations in both the Public & Private Sectors in preventing Workplace Violence<br />A few examples are:<br />
  4. 4. How we can Help You<br />All our training is specifically directed towards your policies and workplace practices, to ensure the training is beneficial and worthwhile and comes in various packages.<br />Primary Stage:<br />Review of current polices in relation to preventing violence in the workplace <br />Design and implement a Workplace Violence Policy that implements Lone Working & Personal Safety<br />Secondary Stage:<br />Conflict Management Training <br />Lone Working (Management & Staff)<br />Personal Safety Training <br />Dealing with Difficult Customers <br />Dealing with Difficult Colleagues <br />
  5. 5. Our professional and high quality training delivery can be accredited by:<br />Key Partners:<br />Accredited Programmes:<br />
  6. 6. Our Approach to Training<br />Our aim is to leave behind the days of “stuffy PowerPoint presentations” and move forward with full delegate interaction and participation; employing realistic scenarios and exercises based uniquely towards the working environment.<br />We promote class discussion and communicate a positive approach to the delegates in a friendly and approachable manner, fully understanding that delegates come from all walks of life with a vastly differing range of experiences and educational backgrounds.<br />
  7. 7. Why Choose Quell?<br />We offer a professional approach, with both knowledge and experience in this vast field of workplace violence, as we can deliver specifically designed bespoke training and accredited programmes.<br />Although training can easily be arranged or delivered by anyone, finding one specific solution that meets your overall objectives can be difficult; that is why we take the time and consideration to address all key areas to maximise the effectiveness of our training by following our 5 step approach:<br /> Identify and assess <br /> Planning and design <br /> Development of policies and procedures <br /> Training and Implementation <br /> Guidance and support <br />
  8. 8. Contact Us<br />Quell is always ready to help. <br />Ring or email a member of the team <br />for information or details on training.<br />Training Suite:Innis HouseHolywood<br />County DownBT18 9HF<br />Office/Fax: 02890<br /><br />