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Designing a quality management system


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When it comes to creating quality management systems (QMS), sometimes quality leaders just don’t know where to begin or what to do. Let’s review the basic steps to implementing Total Quality Management (TQM) with a quality management system.

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Designing a quality management system

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  2. 2.  Define Organizational Mission Values and Define Organizational Mission, Values, and Priorities  Map the Major Processes Map the Major Processes  Define Roles and Responsibilities in the Quality Systemin the Quality System  Regularly Review and Improve the SystemImprove the System
  3. 3.  The starting point for a QMS is to establish: The starting point for a QMS is to establish: ◦ Organizational direction ◦ Organizational goalsOrganizational goals ◦ Priorities and what is important
  4. 4.  Decisions are based on a consistent set of Decisions are based on a consistent set of values  Organization to be honest about its priorities Organization to be honest about its priorities  The organization should commit to Total Qualitycommit to Total Quality Management
  5. 5.  Most TQM and QMS programs are process Most TQM and QMS programs are process based systems  Requires understanding how activities fit Requires understanding how activities fit together
  6. 6.  Map out the major processes with inputs Map out the major processes with inputs, activities and outputs  Map the primary sub processes Map the primary sub-processes
  7. 7.  QMS requires useful formal process QMS requires useful, formal process description  If process definitions exist review for If process definitions exist, review for accuracy  The starting point should be: The starting point should be: ◦ How processes actually work ◦ Not how they should work◦ Not how they should work  Critical processes should be documented
  8. 8.  Processes owners: Processes owners: ◦ Are responsible for their processes ◦ Create objectives and metricCreate objectives and metric ◦ Put in the resources ◦ Signal if lack of resources to execute the processg p
  9. 9.  People need skills education or training for People need skills, education or training for their roles  Where there are gaps continue education Where there are gaps, continue education and training  Commitment to Commitment to on-going training is criticalis critical
  10. 10.  A reflective evaluation is required A reflective evaluation is required ◦ How is it working? ◦ Are the process objectives being achieved?Are the process objectives being achieved? ◦ Is the organization reaching, or at least moving toward, its goal? ◦ If not, what needs to change?  There should be a regular review of organizational goals and priorities
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