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Benefits of an integrated quality system


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The first shift in the packaging department reported for work around 7 a.m. After a brief meeting to go over the previous shift’s log, they set about the day’s work. But when the packaging line started running, they knew there was a big problem.

The bags were filling past their normal capacity and then tearing at the sealing station, dispersing powdered material into the air, covering the equipment. Before they could stop the line, at least 50 bags had to be scrapped, the material discarded, and production halted for the rest of the day.

The supervisor immediately called the crew together to find the problem. They found the bags were the wrong size, the equipment’s settings had been changed, and the warning light, which should have signaled a potential problem, was burned out. Frustrated, the supervisor blamed the crew for the disaster and threatened to dock their pay for the cost of the materials.

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Benefits of an integrated quality system

  1. 1.
  2. 2.  Things go wrong The management takes it out on the employees
  3. 3.  W. W Edwards Deming "father of quality : father quality": ◦ Employees were the cause of problems only 15% of the time ◦ Processes were the culprit 85% of the time
  4. 4.  Quality management makes managers responsible for providing employees to succeed with: ◦ The resources ◦ Support ◦ Work environment
  5. 5.  Team from different areas examine each process Find any variation from standards Take corrective action Make M k quality i lit improvementst
  6. 6.  Integrated quality management system provides the framework to:1. Document monitor and audit a business’s1 Document, business s processes goals and objectives.2. Identify stakeholders for process2 improvement teams.3. Establish quality standards to exceed3 customer expectations.
  7. 7. 4.4 Save time and money by: ◦ Reducing down-time ◦ Rework ◦ Customer complaints ◦ Returns ◦ Excessive warranty repair costs
  8. 8. 5.5 Offer tools for employees: ◦ To take responsibility for their work processes ◦ To participate in the quality improvement process6. Maintain work process and procedure for quality control and training.
  9. 9. 7.7 Provide a central location for: ◦ Tracking ◦ Data analysis ◦ Monitoring process improvement
  10. 10.