Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

ISO TS 16949 and the Auto Industry | ISO/TS 16949 certification is the first step in automotive quality. It is easy to blame a recall for faulty assembly, production or parts on an automotive manufacturer, however, in the automotive industry is not that simple.

  • Login to see the comments

ISO TS 16949 and the Auto Industry

  1. 1. ISO/TS 16949 & the Automotive
  2. 2. Wrong Publicity = Damage Automobile recalls can damage a companys reputation & sales• Public image takes a beating Toyota – recalled floor mats, sticky accelerator pedals, brake lights & airbags… Many foreign & U.S. automakers have had to deal with recalls affecting hundreds of thousands of vehiclesPage 2
  3. 3. Total Quality Management (TQM) Began in Japan • W. Edwards Demming and other TQM pioneers brought new quality standards; the quality management revolution began Revolution Moved Around the Globe • ISO: 9001:2008 is the global quality standardPage 3
  4. 4. Quality Standards – Many Variations Specific industries have customized the quality management system ISO/TS 16949:2009• Latest version for the automotive industry sector• Specific quality requirements for the application of ISO 9001:2008 Standard applies to:• Manufacturers (e.g. GM, Ford, Toyota)• Automotive parts/supplies/materials providers• Auto-related servicesPage 4
  5. 5. The Blame Game Faulty Assembly? Production? Parts? Not simple to pinpoint the cause • Thousands of parts & processes • Vehicle assembly system & subsystems Wide variety of suppliers • Domestic & internationalPage 5
  6. 6. Supply Chain Management Critical to producing a quality product Well-defined, documented & controlled quality management system • Should exist at each step in the automotive process • Inspection programs are not enough… no matter how sophisticatedPage 6
  7. 7. ISO/TS 16949:2009 Replaced 2002 version Emphasizes:• Continuous improvement• Elimination of variation, defects & waste in production & supply chain Components of ISO 9001:2008• Quality system training can vary from operator to operator & includes employee job skillsPage 7
  8. 8. No Quality Management? The Price… Assembly lines running 24/7• Defective parts or variation in assembly results in: • Lost money • Lost production time • Decreased customer satisfaction • Poor quality • Defective final products • Recalls • Exposure to liability • Negative publicityPage 8
  9. 9. Automotive Supply Chain ISO 16949:2009 is generally required• For suppliers to automotive OEMs• ISO 9001:2008 quality system certification - optional for many industries Using suppliers without ISO certification weakens supply chain integrity Quality of end product is compromisedPage 9
  10. 10. OEM & Supplier Requirements Use a process approach to quality • Verified & current procedures • Proper documentation & records • Available to all end users in production process & supply chainPage 10
  11. 11. OEM & Supplier Requirements Take a proactive approach to customer satisfaction• Define customer requirements• Build safety/reliability vs. fixing problems later Emphasize continuous improvement• Everyone’s responsibility• Best ideas may come from those who do the work every day• Includes corrective & preventative action, plus proactive approaches• Will minimize or eliminate need for corrective action & repeat problemsPage 11
  12. 12. Achieving Automotive Quality ISO/TS 16949 certification Keep automotive is 1st step manufacturers off the recall list – and drivers Next: ensure all OEM safely on the road suppliers are certified Manage & continuously improve quality management systems Listen to customer requirements; exceed customer expectationsPage 12
  13. 13. Thank You 5936 Ford Court, Suite 203 Brighton, MI 48116 Phone: 810.534.2222 E-mail: Images used with permission from Microsoft.