CEBOS.com | ISO/TS 16949 certification is the first step in automotive quality. It is easy to blame a recall for faulty assembly, production or parts on an automotive manufacturer, however, in the automotive industry is not that simple.
ISO/TS 16949 & the Automotive Industrywww.cebos.com
Wrong Publicity = Damage Automobile recalls can damage a companys reputation & sales• Public image takes a beating Toyota – recalled floor mats, sticky accelerator pedals, brake lights & airbags… Many foreign & U.S. automakers have had to deal with recalls affecting hundreds of thousands of vehiclesPage 2
Total Quality Management (TQM) Began in Japan • W. Edwards Demming and other TQM pioneers brought new quality standards; the quality management revolution began Revolution Moved Around the Globe • ISO: 9001:2008 is the global quality standardPage 3
Quality Standards – Many Variations Specific industries have customized the quality management system ISO/TS 16949:2009• Latest version for the automotive industry sector• Specific quality requirements for the application of ISO 9001:2008 Standard applies to:• Manufacturers (e.g. GM, Ford, Toyota)• Automotive parts/supplies/materials providers• Auto-related servicesPage 4
The Blame Game Faulty Assembly? Production? Parts? Not simple to pinpoint the cause • Thousands of parts & processes • Vehicle assembly system & subsystems Wide variety of suppliers • Domestic & internationalPage 5
Supply Chain Management Critical to producing a quality product Well-defined, documented & controlled quality management system • Should exist at each step in the automotive process • Inspection programs are not enough… no matter how sophisticatedPage 6
ISO/TS 16949:2009 Replaced 2002 version Emphasizes:• Continuous improvement• Elimination of variation, defects & waste in production & supply chain Components of ISO 9001:2008• Quality system training can vary from operator to operator & includes employee job skillsPage 7
No Quality Management? The Price… Assembly lines running 24/7• Defective parts or variation in assembly results in: • Lost money • Lost production time • Decreased customer satisfaction • Poor quality • Defective final products • Recalls • Exposure to liability • Negative publicityPage 8
Automotive Supply Chain ISO 16949:2009 is generally required• For suppliers to automotive OEMs• ISO 9001:2008 quality system certification - optional for many industries Using suppliers without ISO certification weakens supply chain integrity Quality of end product is compromisedPage 9
OEM & Supplier Requirements Use a process approach to quality • Verified & current procedures • Proper documentation & records • Available to all end users in production process & supply chainPage 10
OEM & Supplier Requirements Take a proactive approach to customer satisfaction• Define customer requirements• Build safety/reliability vs. fixing problems later Emphasize continuous improvement• Everyone’s responsibility• Best ideas may come from those who do the work every day• Includes corrective & preventative action, plus proactive approaches• Will minimize or eliminate need for corrective action & repeat problemsPage 11
Achieving Automotive Quality ISO/TS 16949 certification Keep automotive is 1st step manufacturers off the recall list – and drivers Next: ensure all OEM safely on the road suppliers are certified Manage & continuously improve quality management systems Listen to customer requirements; exceed customer expectationsPage 12
Thank You 5936 Ford Court, Suite 203 Brighton, MI 48116 Phone: 810.534.2222 E-mail: firstname.lastname@example.org http://www.cebos.com/understanding-iso-ts-16949-and-the-automotive-industry/www.cebos.com Images used with permission from Microsoft.