Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

2009 Spring Uk He


Published on

QuestionPoint Update, May 20 2009

Published in: Technology, Education
  • Be the first to comment

  • Be the first to like this

2009 Spring Uk He

  1. 1. QuestionPoint User Group UK Higher Education May 2009 20 May 2009 Susan McGlamery [email_address] QuestionPoint Global Product Manager
  2. 2. Agenda <ul><li>Introductions </li></ul><ul><li>QuestionPoint Community Update </li></ul><ul><li>Software Update </li></ul><ul><ul><li>Qwidget: what it is and how libraries are using it </li></ul></ul><ul><ul><li>What’s next? </li></ul></ul><ul><li>Questions/Discussion </li></ul>
  3. 3. Community Update <ul><li>24 Countries, most recently: Spain, Italy, UAE, Puerto Rico, Peru, Brazil. </li></ul><ul><li>Over 2,300 libraries </li></ul><ul><li>More than 1,500 in 24/7 Coop (400+ in Academic Coop) </li></ul><ul><li>20,000+ records in GKB, in 11 languages </li></ul>
  4. 4. For News and Communication QuestionPoint blog http:// QuestionPoint wiki http://
  5. 5. Communication: QP blog, wiki and listserv
  6. 6. User Group Meetings <ul><li>Events listed in QP wiki: </li></ul><ul><li>Calendar at http:// and </li></ul><ul><li>Announcement at http:// </li></ul><ul><li>Notes posted in wiki and QP blog: </li></ul><ul><li>Virtual User Group Meetings </li></ul><ul><li>Quarterly </li></ul><ul><li>Theme oriented: based on user submitted requests/questions </li></ul><ul><li> </li></ul>
  7. 7. QuestionPoint Software development <ul><li>Goals: </li></ul><ul><li>Raising the visibility of the library </li></ul><ul><li>Assist the library in managing reference interactions </li></ul><ul><li>Current Software updates </li></ul><ul><li>Upcoming enhancements </li></ul>
  8. 8. A Year of Features, Fixes, and Fine Tuning <ul><li>Major installs of past year: 2 March and 23 November 2008 </li></ul><ul><li>Release notes published on blog at </li></ul><ul><ul><li>New chat look and feel and fine tuning ( Clock, Font size, Alerts, Resizing of frames, Drawers, IM in tab not link) </li></ul></ul><ul><li>Instant Messaging </li></ul><ul><ul><li>Now a tab rather than a link, Transfer message retained </li></ul></ul><ul><ul><li>Secure connection through https:// </li></ul></ul><ul><ul><li>Reports simplification </li></ul></ul><ul><ul><li>Qwidget </li></ul></ul><ul><ul><li>Forms Manager </li></ul></ul>
  9. 9. Reports
  10. 10. Qwidget
  11. 11. Qwidget Usage <ul><li>Among 24/7 Cooperative Academics </li></ul><ul><li>April 2009 – 8,176 chat sessions </li></ul><ul><li>April 2009 – 14,400 chat sessions/ 3,249 Qwidget </li></ul><ul><li>(22.56% of the academic sessions were Qwidget) </li></ul>
  12. 12. Qwidget Usage Examples <ul><li>Univ. of Washington First Quarter 2008 - 1434 chat sessions First Quarter 2009 - 1620 chat sessions, 1583 Qwidget sessions Univ. of Birmingham (U.K.) </li></ul><ul><li>First Quarter 2008 - 116 chat First Quarter 2009 – 2015 chat (24 chat, 1991 Qwidget) </li></ul><ul><li>Univ. of Wolverhampton (U.K.) </li></ul><ul><li>First Quarter 2008 - 331 chat First Quarter 2009 – 647 chats (455 chats, 192 Qwidget) </li></ul>
  13. 13. Adding the Qwidget <ul><li> </li></ul><ul><li>Qwidget Tips: </li></ul><ul><li> </li></ul>
  14. 14. Forms Manager <ul><ul><li>On demand, menu-driven set-up of chat and email forms </li></ul></ul><ul><ul><li>Chat forms: </li></ul></ul><ul><ul><ul><li>at BME level </li></ul></ul></ul><ul><ul><ul><li>Includes standard chat, lightweight chat and Qwidget set up </li></ul></ul></ul><ul><ul><li>Email forms </li></ul></ul><ul><ul><ul><li>at institution level </li></ul></ul></ul><ul><ul><ul><li>SPAM protection </li></ul></ul></ul><ul><ul><li>Chat and email forms hosted by OCLC </li></ul></ul><ul><ul><li>Multiple languages available </li></ul></ul>
  15. 15. Forms Manager: Chat Forms
  16. 16. Forms Manager: Email Forms
  17. 17. Chat with Viewport
  18. 18. Chat only
  19. 19. Forms Manager: Spanish
  20. 20. Future Features <ul><li>Next evolution Qwidget </li></ul><ul><li>Forms optimized for mobile access </li></ul><ul><li>Facebook links </li></ul><ul><li>Texting access </li></ul><ul><li>Mobile Apps </li></ul><ul><li>Full-text searching of current and archived Q&As </li></ul>
  21. 21. To Learn More… <ul><li>Trainings and Tutorials: </li></ul><ul><li>Documentation and Implementation assistance: </li></ul><ul><li>Community resources: </li></ul><ul><ul><ul><li> </li></ul></ul></ul>
  22. 22. 24/7 Reference Cooperative Update <ul><li>New to the Cooperative </li></ul><ul><ul><li>Brooklyn PL (joins NYPL and Queens PL) </li></ul></ul><ul><ul><li>Enquire (U.K. public libraries) </li></ul></ul><ul><ul><li>University of California group </li></ul></ul><ul><li>Spanish language chat cooperative Pilot! </li></ul><ul><ul><li>120 hours of coverage (varies) </li></ul></ul><ul><ul><ul><li>7 AM to 10 PM ET Monday – Friday </li></ul></ul></ul><ul><ul><ul><li>1 PM to 4 PM ET Sat </li></ul></ul></ul><ul><ul><ul><li>10 AM to midnight ET Sunday </li></ul></ul></ul><ul><ul><li>Contribute 4 hours per week of Spanish chat coverage to get access to the Spanish service </li></ul></ul>
  23. 23. Boston academic libraries Analysis by Time of Day <ul><li>During 2008, 21% of questions were logged between 9:00 p m and 8:00 a m </li></ul><ul><li>For the first quarter of 2009, 24% of questions were logged between 9:00 p m and 8:00 a m </li></ul>
  24. 24. Cooperative Resources <ul><li>24/7 Policies: </li></ul><ul><li>24/7 Best Practices: </li></ul><ul><li> </li></ul><ul><li>Questions about the Cooperative? </li></ul>
  25. 25. <ul><li>Questions? </li></ul>
  26. 26. Susan McGlamery, [email_address] QuestionPoint Senior Product Manager