Organizational Behavior Chapter #04

1. Emotion and Modes
Organizational Behavior
CHAPTER FOUR:
By: Mohammad Qasim AYAZ
Lecturer, Altaqwa institute of Management Sciences
Mohammadqasimayaz@gmail.com

2. This Chapter includes
• Defining Emotion and Moods?
• The Basic Emotion, Basic Moods.
• Positive and negative effect.
• Function of Emotions.
• Components of emotion.
• Source of emotion and moods.
• Selection, decision making, creativity, motivation, leadership,
negotiation.

3. What are the Emotion and Moods?
• Emotions are very short-lived feelings that come from a known cause.
For example: two job offers in same time.
• While Moods –
• Moods are feelings that are longer lasting than emotions and have no clear
starting point of formation. Moods are actually made up of multiple
emotions.
for example
• Afraid: Feeling regret.
• Empowered: Feeling you have the power or ability to act.

4. The Basic Emotion, Basic Moods.
Emotion and Moods are basic psychological states that can occur as a reaction to an
event.
There are six basic emotions, Anger, Disgust, Fear, Happiness, Sadness and Surprise.
1. Anger is an intense emotional response. Anger can occur when a person feels
their personal boundaries are being or going to be violated.
2. Disgust is an emotional response of revulsion to something considered offensive,
distasteful, or unpleasant.
3. Fear is a feeling brought by observed danger or threat that occurs in certain types
of creatures, which causes a change in metabolic and organ functions and ultimately a
change in behavior, such as fleeing of hiding from events.
4. Happiness is a mental or emotional state of well-being defined by positive
or pleasant emotions.
5. Sadness is an emotional pain associated with, feelings of disadvantage, loss, despair,
helplessness, disappointment and sorrow.
6. Surprise is a short-term mental and physiological state, experienced by animals and
humans as the result of an unexpected event.

5. There are two types of Moods:
1. Positive mood- Positive mood can be caused by many different
aspects of life as well as have certain effects on people as a whole.
people cannot pinpoint exactly why they are in a good mood. People
seem to experience a positive mood when they have a clean schedule,
have had a good night sleep, and feel no sense of stress in their life.
2. Negative mood-Like positive moods, negative moods have
important implications for human mental and physical wellbeing.
Negative moods have been allied with depression, worry, violence, poor
self-esteem, physiological stress.

6. Positive and negative effect.
• Moods
• All moods can affect judgment, perception, and physical and emotional well-
being. Long-term exposure to negative moods or stressful environment can lead to
illnesses such as heart disease, diabetes, and ulcers.
• The decision-making effects of any kind of bad mood can delay a person's job
performance and lead to poor decisions that affect the company.
• Emotion
• Emotions are mutual with mood. Emotions can be influenced by hormones and
neurotransmitters, such as dopamine and serotonin.
• Dopamine can affect a person's energy level and mood.
• While serotonin can affect critical-thinking skills.

7. Components of Emotion
There are three components of emotion.
• Arousal (energy).
• Motivation .
• Feelings.
• Arousal- is the energy that powers emotion.
• Motivation- Emotions send action signals to the muscles and organs
of the body to prepare us for to do something.
• Feelings- are ones emotional state or reaction towards specific event
or incident.

8. Sources of Emotion and moods
1. Slower information processing.
2. Decrease creativity.
3. Hinder decision making.

9. Selection, Decision making, Creativity, Motivation.
• Selection: The process of interviewing and evaluating candidates for a
specific job and selecting an individual for employment based on
certain criteria.
• decision making its simplest sense, decision-making is the act of
choosing between two or more courses of action.
• Creativity is the act of turning new and imaginative ideas into reality.
• Motivation- Internal and external factors that stimulate desire
and energy in people to be continually interested and committed to a
job, role or subject, or to make an effort to attain a goal.

10. leadership, Negotiation
• Leadership - The activity of leading a group of people or an
organization toward a specific goal.
• Negotiation - is a dialogue between two or more people or parties
intended to reach a beneficial outcome over one or more issues