Even Semester 2002/2003                                                  Lecture #2THE INFORMATION SYSTEMS REVOLUTION:  MA...
Management : Glory of the Past    Hierarchical    Functional                         President     Decomposition     (sp...
Today’s Management    Specific                    Flat Organization     tasks, flexible, small     unit                 ...
Management Paradigms         OLD                      NEW Rely on Structures       Flexible Rely on Procedures         Org...
Management Practices            OLD                          NEW Skilled Person find a        Corporation find new    corp...
The Information Society    Internet    E-Commerce    E-Business    E-Government    Distance Learning    Distance Wor...
THE CHANGING BUSINESS ENVIRONMENT     GLOBALIZATION     INDUSTRIAL ECONOMIES     TRANSFORMATION OF THE      ENTERPRISE ...
GLOBALIZATION     MANAGEMENT & CONTROL     COMPETITION IN WORLD MARKETS     GLOBAL WORK GROUPS     GLOBAL DELIVERY SYS...
INDUSTRIAL ECONOMIES     KNOWLEDGE-BASED ECONOMIES     PRODUCTIVITY     NEW PRODUCTS & SERVICES     KNOWLEDGE AS AN AS...
TRANSFORMATION OF ENTERPRISE      FLATTENING      DECENTRALIZATION      FLEXIBILITY      LOCATION INDEPENDENCE      L...
EMERGENCE OF THE DIGITAL FIRM    DIGITALLY-ENABLED RELATIONSHIPS WITH     CUSTOMERS, SUPPLIERS, EMPLOYEES    CORE BUSINE...
LABOR FORCE COMPOSITION 1900-199770%60%                                % SERVICE50%                                % WHITE...
SYSTEM     INPUT              PROCESS    OUTPUT                        FEEDBACKMIS Lecture #2 - 2003                 Slide...
FUNCTIONS OF AN INFORMATION SYSTEM                          ENVIRONMENT            Customers                         Suppl...
DATA & INFORMATION    DATA: STREAMS OF RAW FACTS     REPRESENTING EVENTS SUCH AS BUSINESS     TRANSACTIONS    INFORMATIO...
COMPUTER-BASED INFORMATION SYSTEMS (CBIS)    FORMAL SYSTEMS    FIXED DEFINITIONS OF     DATA, PROCEDURES    COLLECTING,...
INFORMATION SYSTEMS                    ORGANIZATIONS   TECHNOLOGY                             INFORMATION                 ...
ORGANIZATIONS   PEOPLE: Managers, knowledge    workers, data workers, production or    service workers   STRUCTURE: Orga...
ORGANIZATIONS   OPERATING PROCEDURES: Standard    Operating Procedures (SOP), rules for    action   POLITICS: Power to p...
MAJOR BUSINESS FUNCTIONS       SALES & MARKETING       MANUFACTURING       FINANCE       ACCOUNTING       HUMAN RESOU...
COMPUTER TECHNOLOGY       HARDWARE       SOFTWARE       STORAGE       COMMUNICATIONS       NETWORKS                  ...
APPROACHES TO INFO SYSTEMS                                     TECHNICAL APPROACHES                        COMPUTER       ...
SOCIOTECHNICAL PERSPECTIVEOPTIMIZE SYSTEM PERFORMANCE:TECHNOLOGY & ORGANIZATION MUTUALLY               ADJUST TO          ...
SYSTEM INTERDEPENDENCE              INTERDEPENDENCE                                           HARDWARE    BUSINESS        ...
SCOPE OF INFO SYSTEMS   1950s: TECHNICAL CHANGES   60s-70s: MANAGERIAL CONTROL   80s-90s: INSTITUTIONAL CORE ACTIVITIES...
WHAT YOU CAN DO ON THE INTERNET    COMMUNICATE & COLLABORATE    ACCESS INFORMATION    DISCUSS    OBTAIN INFORMATION  ...
NEW OPTIONS FOR ORGANIZATIONAL DESIGN   FLATTENING ORGANIZATIONS   SEPARATING WORK FROM LOCATION   REORGANIZING WORK-FL...
THE DIGITAL FIRM   ELECTRONIC COMMERCE   ELECTRONIC BUSINESS   ELECTRONIC MARKET: Information    system links buyers & ...
ELECTRONIC COMMERCE    INTERNET LINKS BUYERS, SELLERS    LOWERS TRANSACTION COSTS    GOODS & SERVICES     ADVERTISED, B...
ELECTRONIC BUSINESS   INTRANET: Business builds    private, secure network   E-MAIL, WEB DOCUMENTS, GROUP    SOFTWARE: E...
MIS Lecture #2 - 2003   Slide - 31
Upcoming SlideShare
Loading in …5
×

The Information System Revolution: Managing The Digital Firm

1,434 views

Published on

Published in: Business
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,434
On SlideShare
0
From Embeds
0
Number of Embeds
23
Actions
Shares
0
Downloads
0
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

The Information System Revolution: Managing The Digital Firm

  1. 1. Even Semester 2002/2003 Lecture #2THE INFORMATION SYSTEMS REVOLUTION: MANAGING THE DIGITAL FIRM Lecturer: Muhammad Salman, ST, M.InfoTech
  2. 2. Management : Glory of the Past  Hierarchical  Functional President Decomposition (specific Task/Jobs) Director Director Director  Top to Bottom  Procedure Oriented – conservative Manager  In Big Organization - Sluggish Sup Sup Sup Staf StafMIS Lecture #2 - 2003 Slide - 2
  3. 3. Today’s Management  Specific  Flat Organization tasks, flexible, small unit Manager  Quick response to changes Chief-1 Chief-2  Freedom to decide  Networking to achieve efficiency  Position (Job) finds the “Brain”  Before : Brain is looking for JobMIS Lecture #2 - 2003 Slide - 3
  4. 4. Management Paradigms OLD NEW Rely on Structures Flexible Rely on Procedures Organization, adaptive Rely on Planning procedures Single “ownership” for Total Quality Staffing Commitments Rely on rigid Job Flexible but Secured Description Staffing (networking) Tight Superior Control Adaptive Job Description Self ControlMIS Lecture #2 - 2003 Slide - 4
  5. 5. Management Practices OLD NEW Skilled Person find a Corporation find new corporation to work skilled Staffs No knowledge “banks” Aware of knowledge Local/Regional market “banks” Internal “look” of Inf. Regional/Global market Processing Comprehensive “look” – (report, ledger, payrol to face global l,etc) competitionMIS Lecture #2 - 2003 Slide - 5
  6. 6. The Information Society  Internet  E-Commerce  E-Business  E-Government  Distance Learning  Distance Working  Work with Information  Ethics in Information SocietyMIS Lecture #2 - 2003 Slide - 6
  7. 7. THE CHANGING BUSINESS ENVIRONMENT  GLOBALIZATION  INDUSTRIAL ECONOMIES  TRANSFORMATION OF THE ENTERPRISE * MIS Lecture #2 - 2003 Slide - 7
  8. 8. GLOBALIZATION  MANAGEMENT & CONTROL  COMPETITION IN WORLD MARKETS  GLOBAL WORK GROUPS  GLOBAL DELIVERY SYSTEMS * MIS Lecture #2 - 2003 Slide - 8
  9. 9. INDUSTRIAL ECONOMIES  KNOWLEDGE-BASED ECONOMIES  PRODUCTIVITY  NEW PRODUCTS & SERVICES  KNOWLEDGE AS AN ASSET  TIME-BASED COMPETITION  SHORTER PRODUCT LIFE  TURBULENT ENVIRONMENT  LIMITED EMPLOYEE KNOWLEDGE BASE * MIS Lecture #2 - 2003 Slide - 9
  10. 10. TRANSFORMATION OF ENTERPRISE  FLATTENING  DECENTRALIZATION  FLEXIBILITY  LOCATION INDEPENDENCE  LOW TRANSACTION COSTS  EMPOWERMENT  COLLABORATIVE WORK * MIS Lecture #2 - 2003 Slide - 10
  11. 11. EMERGENCE OF THE DIGITAL FIRM DIGITALLY-ENABLED RELATIONSHIPS WITH CUSTOMERS, SUPPLIERS, EMPLOYEES CORE BUSINESS PROCESSES VIA DIGITAL NETWORKS DIGITAL MANAGEMENT OF KEY ASSETS RAPID SENSING & RESPONDING TO CHANGE * MIS Lecture #2 - 2003 Slide - 11
  12. 12. LABOR FORCE COMPOSITION 1900-199770%60% % SERVICE50% % WHITE COLLAR40% % BLUE COLLAR30% % FARMING20%10%0% YEARMIS Lecture #2 - 2003 Slide - 12
  13. 13. SYSTEM INPUT PROCESS OUTPUT FEEDBACKMIS Lecture #2 - 2003 Slide - 13
  14. 14. FUNCTIONS OF AN INFORMATION SYSTEM ENVIRONMENT Customers Suppliers ORGANIZATION INFORMATION SYSTEM INPUT PROCESS OUTPUT FEEDBACK Regulatory Stockholders Competitors Agencies MIS Lecture #2 - 2003 Slide - 14
  15. 15. DATA & INFORMATION DATA: STREAMS OF RAW FACTS REPRESENTING EVENTS SUCH AS BUSINESS TRANSACTIONS INFORMATION: CLUSTERS OF FACTS MEANINGFUL & USEFUL TO HUMAN BEINGS IN PROCESSES SUCH AS MAKING DECISIONS * MIS Lecture #2 - 2003 Slide - 15
  16. 16. COMPUTER-BASED INFORMATION SYSTEMS (CBIS) FORMAL SYSTEMS FIXED DEFINITIONS OF DATA, PROCEDURES COLLECTING, STORING, PROCESSING, DISS EMINATING, USING DATA * MIS Lecture #2 - 2003 Slide - 16
  17. 17. INFORMATION SYSTEMS ORGANIZATIONS TECHNOLOGY INFORMATION SYSTEMS MANAGEMENTMIS Lecture #2 - 2003 Slide - 17
  18. 18. ORGANIZATIONS PEOPLE: Managers, knowledge workers, data workers, production or service workers STRUCTURE: Organization chart, groups of specialists, products, geography * MIS Lecture #2 - 2003 Slide - 18
  19. 19. ORGANIZATIONS OPERATING PROCEDURES: Standard Operating Procedures (SOP), rules for action POLITICS: Power to persuade, get things done CULTURE: Customs of behavior * MIS Lecture #2 - 2003 Slide - 19
  20. 20. MAJOR BUSINESS FUNCTIONS  SALES & MARKETING  MANUFACTURING  FINANCE  ACCOUNTING  HUMAN RESOURCES * MIS Lecture #2 - 2003 Slide - 20
  21. 21. COMPUTER TECHNOLOGY  HARDWARE  SOFTWARE  STORAGE  COMMUNICATIONS  NETWORKS * MIS Lecture #2 - 2003 Slide - 21
  22. 22. APPROACHES TO INFO SYSTEMS TECHNICAL APPROACHES COMPUTER OPERATIONS SCIENCE RESEARCH MANAGEMENT SCIENCE MIS SOCIOLOGY PSYCHOLOGY POLITICAL SCIENCEBEHAVIORAL APPROACHESMIS Lecture #2 - 2003 Slide - 22
  23. 23. SOCIOTECHNICAL PERSPECTIVEOPTIMIZE SYSTEM PERFORMANCE:TECHNOLOGY & ORGANIZATION MUTUALLY ADJUST TO ONE ANOTHER UNTIL FIT IS SATISFACTORY * SOURCE: Liker, et al, 1987 MIS Lecture #2 - 2003 Slide - 23
  24. 24. SYSTEM INTERDEPENDENCE INTERDEPENDENCE HARDWARE BUSINESS SOFTWARE DATABASE Strategy Rules TELE- Procedures COMMUNICATIONS ORGANIZATION INFORMATION SYSTEM MIS Lecture #2 - 2003 Slide - 24
  25. 25. SCOPE OF INFO SYSTEMS 1950s: TECHNICAL CHANGES 60s-70s: MANAGERIAL CONTROL 80s-90s: INSTITUTIONAL CORE ACTIVITIES GROWING IMPORTANCE * MIS Lecture #2 - 2003 Slide - 25
  26. 26. WHAT YOU CAN DO ON THE INTERNET  COMMUNICATE & COLLABORATE  ACCESS INFORMATION  DISCUSS  OBTAIN INFORMATION  ENTERTAIN  TRANSACT BUSINESS * MIS Lecture #2 - 2003 Slide - 26
  27. 27. NEW OPTIONS FOR ORGANIZATIONAL DESIGN FLATTENING ORGANIZATIONS SEPARATING WORK FROM LOCATION REORGANIZING WORK-FLOWS INCREASING FLEXIBILITY REDEFINING ORGANIZATIONAL BOUNDARIES * MIS Lecture #2 - 2003 Slide - 27
  28. 28. THE DIGITAL FIRM ELECTRONIC COMMERCE ELECTRONIC BUSINESS ELECTRONIC MARKET: Information system links buyers & sellers to exchange information, products, services, pay ments * MIS Lecture #2 - 2003 Slide - 28
  29. 29. ELECTRONIC COMMERCE  INTERNET LINKS BUYERS, SELLERS  LOWERS TRANSACTION COSTS  GOODS & SERVICES ADVERTISED, BOUGHT, EXCHANGED WORLDWIDE  BUSINESS-TO-BUSINESS TRANSACTIONS INCREASING *MIS Lecture #2 - 2003 Slide - 29
  30. 30. ELECTRONIC BUSINESS INTRANET: Business builds private, secure network E-MAIL, WEB DOCUMENTS, GROUP SOFTWARE: Extends effective communication & control EXTRANET: Extension of Intranet to authorized external users *MIS Lecture #2 - 2003 Slide - 30
  31. 31. MIS Lecture #2 - 2003 Slide - 31

×