Quality and Process Outsourcing

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Quality and Process Outsourcing: A presentation by QAI

http://www.qaiglobal.com

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Quality and Process Outsourcing

  1. 1. Quality and Process Outsourcing A presentation by QAI INDIA | USA | UK | CHINA QAI India Limited. SINGAPORE © | MALAYSIA | All rights reserved.
  2. 2. Quality & Process Outsourcing
  3. 3. QPO Positioning Staff Augmentation Transformation HIGH Transformation Outsourcing Org. Maturity LOW Staff Augmentation Transformation LOW HIGH Customer Org. Size
  4. 4. What do we do? Outsourcing • Function Outsourcing [PMO, Q&P, Metrics, Governance, etc.] • Managed Services/ Factory Based Model • Non-Model based Process Improvement End-to-End Projects • Point Solutions [Project Mentoring, Transformation Services Lines Metrics, Estimation, RM, HM Process Support (QPM, SPC, Stats)] • Building & Implementing Enterprise Systems [QMS, OPF, Governance] • Process Integration & Standardization • Process Capability & Competency Dev [Knowledge & Skill Transfer] • Model based Process Improvement End-to-End Projects • Process Definitions • Process Staff Aug • Roles – SQA, SEPG, Metrics Mgr, etc. Sustenance (CMMI, 6 Sigma, • Audits ITIL, etc.) • Q&P Implementation Support [PDCA] • End-Customer • Quick Fixes to Process Gaps SQA Support Start-Ups SMBs Large Very Large/ Customer Sets MNC
  5. 5. Some Key Customers Outsourcing • FGB, UAE • DB, Worldwide (Pipeline) • Finnish Govt. - TietoEnator (Pipeline) • Cadbury, Worldwide • TietoEnator, Worldwide Transformation Services Lines • Accenture, Manila • Oracle, India • IBM-GS (Corporate) • Credit Suisse • DHL • Intel • Sarnoff • i2 Technologies, India • IBM, India Staff Aug • Target, India [Qwest, • OCBC, S’Pore Horizon] • SPAR Computers, India • Texas • DB (Germany, Singapore) Instruments, • GE (Malaysia) India Start-Ups SMBs Large Very Large/ Customer Sets MNC
  6. 6. Solution Components Service Solutions Component Line Outsourcing • Function Outsourcing [PMO, Q&P, • Engagement and Delivery Model Metrics, Governance, etc.] • Governance Structures and Processes • Managed Services/ Factory Based • Program Management (esp. Tracking, Reporting & Model Control Mechanisms) • Bandwidth (esp. multi-level consultants and role based resources) • Infrastructure • SLA driven contract • Training/ elearning / QAI I/P • Appraisal • Advisory consulting Transformation • Building & Implementing Enterprise • Specific skill sets mapping to the outcome - functional/ Systems [QMS, OPF, Governance] behavioral/model specific • Process Integration & Standardization • Training • Process Capability & Competency Dev • Ready bandwidth [Knowledge & Skill Transfer] • Reusable PAL, Archives • Point Solutions [Project Mentoring, • Tech support to the initiative Metrics, Estimation, RM, HM Process • Plan for success Support (QPM, SPC, Stats)] • Program management • Model Based Process Improvement • Advisory consulting • Non-Model Based Process • Assessments Improvement Staff • Process Definitions • Skill set as per the scope of support and requirement Augmentation • Roles – SQA, SEPG, Metrics Mgr, etc. • Ready bandwidth/ availability for faster turn around • Audits • Efforts • Q&P Implementation Support [PDCA] • Quick Fixes to Process Gaps • Resource management • Tech support to the individual • Process Sustenance (CMMI, 6 Sigma, ITIL, etc.) • End-Customer SQA Support
  7. 7. Customer Success Story–Texas Instrument Factor : Moving up the Value Chain Other highlights: - No replacing/ substituting any QAI consultants - Excellent feedback on People Quality •CMMI Sustenance - Repeat business & v1.2 Transition Offerings support - India – - Reference customer •CMMI L3 end-to- 1p x 6pm end implementation - •International India – 2p x 12 pm Centers Offshore Support & CMMI •QMS •CMMI L3 end-to- Sustenance Development end •SQA/ Internal implementation - (Metrics, PMC, for TI, India for CMMI L3 – 1p Milan, Munich, Audit Resources– International Sites x 6 pm (Offshore Support) Dallas) – 2p x 1p x 6pm 12pm – 2p x 12 pm 0 Time Period n
  8. 8. Thank You!
  9. 9. http://qaiglobal.com INDIA USA UK CHINA MALAYSIA SINGAPORE CONTACT US QAI India: QAI USA: QAI Malaysia: 1010 - 1012, Ansal Towers, 38 Nehru Place Windsor at Metro Center, 2101 Park Center Level 36, Menara Citibank, 165, Jalan New Delhi - 110019, India Dr., Suite 200, Orlando, FL 32835-7614 Ampang, 50450 Kuala Lumpur, Malaysia Phone: +91- 11- 26219792, 26220580 Phone: +407-363-1111 Phone: +603 2169 6241 conferences@qaiglobal.com conferences@qaiglobal.com conferences@qaiglobal.com QAI UNICOM / UK: QAI Singapore: QAI China: Unicom R&D House, One Oxford Road 391B Orchard Road #23-01, Rm. 1211, No. 498 Guoshoujing Rd. Shanghai Uxbridge, Middlesex, London, United Ngee Ann City Tower B, Zhangjiang Hi-Tech Park, Pudong New Area, Kingdom, Zip: UB9 4DA Singapore - 238874 Shanghai, China Zip: 201203 Phone : +44 (0)1895 256484 Phone:+65-6225-8139 Phone : +86-21-51314155 conferences@qaiglobal.com conferences@qaiglobal.com conferences@qaiglobal.com © QAI www.qaiglobal.com © QAI India Limited. All rights reserved. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without prior written permission of QAI

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