Constructive style: problem Thank you for your inquiry asking for information on our appliances, but you did not indicate exactly the type of the appliances that you need. We do not know whether you want one for home or commercial purposes.
Courteous Style: problem of refusal We are sorry that we cannot provide the information you desire. Our company is concerned only with tours and not overseas employment.
Courteous Style: revision of refusal We are pleased to receive your inquiry regarding your desire to work abroad; however, our company engages in tours and not overseas employment. We suggest that you visit the Department of Labor and Employment and inquire legitimate companies that take care of overseas employment. Should you travel some day, we would be willing to extend our full assistance.
I hope everything was fine I hope everything is fine with you I understand I agree, but… I am glad that you received my letter. I am glad that you understood what I meant. I heard that… “There’s a hearsay”…
Attitude: Terminology Reframing Attitude of Dramatization Attitude of Achievement We have a problem We have certain tasks ahead… If we don’t do it, we will not have… Having done this, we will have… We have no other choice We have got a unique possibility… I don’t have any other questions … This all I wanted to find out Is not possible to resist it… It is best to make concession to it I am not doing bad I am doing good My life is a horror movie without you My life with you is a holiday
Attitude: “-” vs. “+” Negativity Positive Attitude I cant meet with you now. It has to wait until I can meet with you first thing Monday morning. Monday morning.You cant use the room until we are finished with As soon as we finish our meeting, the room is yours. our meeting. Never take more than two days to process a Always process claims within two days. claim. You forgot to leave your phone number, so I Please leave your phone number so that I can call you couldn’t call you back. back. We have received your letter of complaint Thank you for your letter letting us know what happened. Company policy dictates that we are unable to Because we value employee privacy, we keep salary divulge salary information. information confidential. I have no idea what you are talking about. I do not understand yet.
Problem version: Dear Sir,On June, the 1-st of this year I purchased your product. I had difficulties with it from the very beginning. After checking with your company, I addressed support for warranty servicing. The problem, was corrected in one day. About three weeks later I again had problems....
Pls., translate:Я совсем забыл про это.Я совсем его не знаю.
What’s the difference? Quite At all Altogether I have quite forgotten about it. I have forgotten about it altogether. I don’t know him at all.
What’s the difference? What does he look like? About a man you’ve already seen. How does he look? About a man you’ve never seen.
“Suggest”: Correct Usage Please translate: Он предложил нам последовать этим правилам.
SUGGEST + Subjunctive Mood: He suggested we should follow these rules He suggested we follow these rules WRONG: He suggested to follow to keep these rules
Which is correct Incorrect? He has told me when he will arrive. He has told me when he would arrive. He has told me when he would have arrived. He has told me when he arrives.
In case vs. If “In case” is often used about precautions: I take an umbrella in case of rain; I bought a chicken in case your mother stays for dinner. Do A in case B happens: Do A first, because B might happen later. Do A if B happens: Do A if B has already happened.
HOME TASK What is the difference between: Lie – lay – lain Lie – laid- laid To lie To lay