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Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
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Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)

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On Thursday October 20 2016, we have demonstrated how we applied Process Mining to improve the customer experience in a crucial customer-facing process at ING Belgium. In this case we compare traditional (six sigma-style) approaches with more modern techniques to help ING Belgium serve its clients better. We will illustrate the benefits, milestones, requirements and potential pitfalls we encountered. Presentation held in a Meetup of the Brussels Data Science Community.

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