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Strategies for building, managing, and rapidly
scaling technology teams.
!
Real-world examples of building, managing, and ...
Speaker Bio
I'm a software development leader with 20+ years of experience; over
half in “hands-on” management positions. ...
Case Studies
Rapidly Scaling a Development Org
Offshoring QA - Hybrid Model
Crowdsourcing Mobile QA
Keeping the Ship Afloat...
Themes for Success
Expectation setting
Planning
Process
Communication - Skype, Google Hangout, IM, etc
Infrastructure and ...
Offshore Team Building
Hand-pick YOUR team
Resumes are often an insufficient indicator of success
Standardize interview pro...
Quick Interest Survey
How many front-line engineers (dev,test,IT) in the audience?
How many managers (personnel & project)...
Offshoring Pros
Peace of mind*
Flexible workforce
Allows you leverage for growth
Access to unavailable resources
Reduced c...
Offshoring Cons
Lack of preparation - requires additional time, effort, and
structure for success
Often unrealistic expect...
Case Studies
Rapidly Scaling a Development Org
Often, projects and organizations aren’t prepared to rapidly
absorb more team members. D...
Offshoring QA - Hybrid Model
Initial pain points
Process and tooling
Continuous improvement
Crowdsourcing Mobile QA
Flexibility
Cost effectiveness
Trade-offs
Keeping the Ship Afloat w/Offshore DevOps
I needed to augment production support staff yesterday!
Staffing challenges…
Envir...
Test Automation Adoption
Requires support from the top
Tooling
Evangelism
Education
Enforcement
Additional Resources
Recommended Reading
• Outsource It! (Nick Krym)
• Managing without Walls (Garton & Wegryn)
!
http://p...
Thank you!
!
!
!
!
Contact Info:
about.me/pwhite
pwhite2@gmail.com
linkedin.com/in/peterwhite2
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Strategies for building, managing, and scaling technology teams

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I gave this presentation at the Development 2014 Summit on May 6th. It covered real-world examples of building, managing, and rapidly scaling centralized and distributed dev, test, and ops teams.

The bullet points were mostly an outline for an interactive discussion I had with the attendees, and we focused the majority of our case study time on building and managing remote development teams due to an overwhelming majority of interest in this topic - I had a blast!

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Strategies for building, managing, and scaling technology teams

  1. 1. Strategies for building, managing, and rapidly scaling technology teams. ! Real-world examples of building, managing, and rapidly scaling centralized and distributed dev, test, and ops teams. Peter White about.me/pwhite pwhite2@gmail.com linkedin.com/in/peterwhite2
  2. 2. Speaker Bio I'm a software development leader with 20+ years of experience; over half in “hands-on” management positions. I've held executive positions at small and mid-sized companies, built several successful engineering teams from scratch, and led engineering teams at three companies through acquisitions. I've been responsible for hiring, mentoring, employee retention, and partner/vendor management in all of these positions. As the Director of Quality Engineering at Box (mid-2010 - mid-2012), I built the "Tools and Frameworks" team from scratch and scaled my combined (dev + test) organization size by 3x. Most recently, as Head of Engineering at Servio, I assumed responsibility for engineering, technical operations, and IT; and represented these functions and systems through all technology-related aspects of CrowdSource's acquisition of Servio. This included bootstrapping an offshore DevOps team to ensure continuity of service through the final platform migration to CrowdSource and sunsetting Servio’s “CloudCrowd” platform on the first of last month. Peter White
  3. 3. Case Studies Rapidly Scaling a Development Org Offshoring QA - Hybrid Model Crowdsourcing Mobile QA Keeping the Ship Afloat w/Offshore DevOps Test Automation Adoption
  4. 4. Themes for Success Expectation setting Planning Process Communication - Skype, Google Hangout, IM, etc Infrastructure and tooling Minimizing SPOFs and bottlenecks Output is a function of input
  5. 5. Offshore Team Building Hand-pick YOUR team Resumes are often an insufficient indicator of success Standardize interview process and communicate with vendor Provide feedback to vendor and iterate quickly Communication and morale Churn - under-performers and shadow staff
  6. 6. Quick Interest Survey How many front-line engineers (dev,test,IT) in the audience? How many managers (personnel & project) in the audience? Single-site vs. Distributed (including offshoring & outsourcing) Starting vs. Maintaining vs. Scaling Dev vs. Test vs. Ops
  7. 7. Offshoring Pros Peace of mind* Flexible workforce Allows you leverage for growth Access to unavailable resources Reduced costs*
  8. 8. Offshoring Cons Lack of preparation - requires additional time, effort, and structure for success Often unrealistic expectations about bottom line cost savings* and productivity (talent availability, ramp-up, communication lag) Lifestyle/work-life-balance Morale * See “Cost Savings: Expectations Versus Reality” excerpt at http://pragprog.com/ book/nkout/outsource-it
  9. 9. Case Studies
  10. 10. Rapidly Scaling a Development Org Often, projects and organizations aren’t prepared to rapidly absorb more team members. Doing so requires additional: Planning Process Infrastructure and tooling Choke points
  11. 11. Offshoring QA - Hybrid Model Initial pain points Process and tooling Continuous improvement
  12. 12. Crowdsourcing Mobile QA Flexibility Cost effectiveness Trade-offs
  13. 13. Keeping the Ship Afloat w/Offshore DevOps I needed to augment production support staff yesterday! Staffing challenges… Environment challenges… Lessons learned
  14. 14. Test Automation Adoption Requires support from the top Tooling Evangelism Education Enforcement
  15. 15. Additional Resources Recommended Reading • Outsource It! (Nick Krym) • Managing without Walls (Garton & Wegryn) ! http://peter-white.info/category/presentations/
  16. 16. Thank you! ! ! ! ! Contact Info: about.me/pwhite pwhite2@gmail.com linkedin.com/in/peterwhite2

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