Process Intelligence
For the best processes in
the world




Meet the Authors Webcast
 Meet the Authors Webcast
September ...
Turnover
                                EBIT
            Cashflow




Customer satisfaction
                        Proce...
Why is a customer going to buy from you?


 • Efficient distribution channels     Idea-to-Product
 • High product quality
...
You can't manage what you don't measure



    Documented         Implemented            Executed
     processes          ...
ARIS MashZone

• What about my KPI’s?                        • Dashboards
• Which regions, products … are in trouble?   • ...
Process Intelligence Components




                                  Dashboarding

                                  Proc...
Process Intelligence Components




                                  Dashboarding

                                  Proc...
Marketing




 Sales




   HR




 Finance


            8
Marketing




 Sales




   HR




 Finance


            9
Information remix to make decisions easier
Software AG                                                                    ...
www.mashzone.com

 Free download version
 20 industry mashups
 Tutorial videos
 Online shop
 MashZone blog / group wi...
Process Intelligence Components




                                  Dashboarding

                                  Proc...
Automated Process Discovery

Processes automatically
generated (no previous modeling)


Processes aggregated and
visualize...
Process Analytics

Flexible data analysis by drag &
drop for huge data volumes



Data Mining techniques help
identify pro...
Process Intelligence Components




                                  Dashboarding

                                  Proc...
Real-Time Monitoring

Real-time, process &
infrastructure KPI monitoring



Proactive alerting with intelligent
self-learn...
Ten Best Practices of Process Intelligence

   •   Get Process Savvy
   •   Create Value
   •   Engage the Stakeholders
  ...
Ten Process Intelligence Pitfalls to Avoid

   •   Taking Your Eye Off the Ball
   •   Lonesome Cowboy
   •   We Already H...
Process Intelligence Benefits



  Shortened customer waiting times             50%       CosmosDirekt achieves savings i...
Customer Success Stories – Process Intelligence

                                                               ISSUE:
   ...
Customer Success Stories – Process Intelligence

                                                               ISSUE:
   ...
Customer Success Stories – Process Intelligence

                                                               ISSUE:
   ...
Process Intelligence
                             Better and faster decisions through increased information
              ...
Get the full Process Intelligence Story:
www.softwareag.com/dummies

 Chapter 1: Get Smart about PI
 Chapter 2: What PI ...
Your Questions



                 25
Process Intelligence
 For the best processes in
 the world




 Meet the Authors Webcast
 September 9, 2010
Thank you
 Bru...
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Process Intelligece Presentation 092010

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Process Intelligece Presentation 092010

  1. 1. Process Intelligence For the best processes in the world Meet the Authors Webcast Meet the Authors Webcast September 9, 2010 September 9, 2010 Bruce Williams Bruce Williams Helge Hess Helge Hess Joerg Klueckmann Joerg Klueckmann Tobias Blickle Tobias Blickle
  2. 2. Turnover EBIT Cashflow Customer satisfaction Process cost Delivery reliability Cycle time Error rate OPERATIONAL EXCELLENCE 2
  3. 3. Why is a customer going to buy from you? • Efficient distribution channels Idea-to-Product • High product quality • Comprehensive after-sales support • Low product price Lead-to-Order • Product line breadth • Technical superiority Order-to-Cash • Continuing product innovation • Production adaptable to customers • Effective sales force Procure-to-Pay • Strong brand image and awareness • Patent protection Inquiry-to-Resolution • Information system power • Attract the best personnel Hire-to-Retire Critical Success Factors Key Business Processes 3
  4. 4. You can't manage what you don't measure Documented Implemented Executed processes processes processes Times Cost Quality Risks 4
  5. 5. ARIS MashZone • What about my KPI’s? • Dashboards • Which regions, products … are in trouble? • Information Mashups Performance-driven Organization ARIS Process Performance Manager • Which process performance indicators • Automated Process Discovery ensure time, cost and quality goals? • Process Benchmarking • What are the typical bottlenecks? • Process Analytics • Social Network Analysis webMethods Optimize • Which exceptions could violate SLAs? • Exceptions & Alerts • Which action is to be triggered? • Real-time Monitoring Get There Faster. 5
  6. 6. Process Intelligence Components Dashboarding Process Performance Management Components Real-Time Monitoring 6
  7. 7. Process Intelligence Components Dashboarding Process Performance Management Components Real-Time Monitoring 7
  8. 8. Marketing Sales HR Finance 8
  9. 9. Marketing Sales HR Finance 9
  10. 10. Information remix to make decisions easier Software AG Public data as data source Desktop Data Department Data Enterprise Data Spreadsheets stored Queries and reports from CRM reports, forecasts locally ERP, DWH, etc. 10
  11. 11. www.mashzone.com  Free download version  20 industry mashups  Tutorial videos  Online shop  MashZone blog / group with over 2000 MashZone fans 11
  12. 12. Process Intelligence Components Dashboarding Process Performance Management Components Real-Time Monitoring 12
  13. 13. Automated Process Discovery Processes automatically generated (no previous modeling) Processes aggregated and visualized based on dimensions and KPIs Process deficiencies identified and solved See real process Process improvement Process owners can behavior of the projects can start with ensure high process organization as-is processes performance 13
  14. 14. Process Analytics Flexible data analysis by drag & drop for huge data volumes Data Mining techniques help identify process bottlenecks Identify correlations and deliver process insights interactively Measure process Simultaneous High performance performance with visualization of multiple in-memory architecture OLAP-like analytics analysis results 14
  15. 15. Process Intelligence Components Dashboarding Process Performance Management Components Real-Time Monitoring 15
  16. 16. Real-Time Monitoring Real-time, process & infrastructure KPI monitoring Proactive alerting with intelligent self-learning Predictive simulation to prevent process breakdowns Actionable data for Fast, proactive problem Transparent business informed business resolution – prevent operations decision-making business impact 16
  17. 17. Ten Best Practices of Process Intelligence • Get Process Savvy • Create Value • Engage the Stakeholders • Establish the Wellspring of Knowledge • Intelligence Is for Everyone • Measure First • Keep Things Simple • Sync Up with Strategy • SOA It Goes • Intelligence Is Forever Process Intelligence Hero 17
  18. 18. Ten Process Intelligence Pitfalls to Avoid • Taking Your Eye Off the Ball • Lonesome Cowboy • We Already Have This • It’s an IT Thing • It’s a Secret Weapon • You Forgot the K in KPI • Baaad Data • Measure Everything! • IT Doesn’t Know Process • Being Scatterbrained 18
  19. 19. Process Intelligence Benefits  Shortened customer waiting times 50% CosmosDirekt achieves savings in core processes of up to 20 percent  Decreased customer complaints 60%  Improved instant decision contracts 28% Swisscom achieves shorter throughput times and fast ROI  Return of Investment (in months) 9 – 12 with ARIS PPM  Reduced error rate in logistics process under 1% Fonterra optimizes their supply chain with webMethods Optimize.  Improved lead time in Procure-to-Pay up to 15%  Shortened order processing cycle time up to 500% © IDS Scheer AG www.ids-scheer.com 19
  20. 20. Customer Success Stories – Process Intelligence ISSUE: Personnel Capacity Planning Measurable improvement of process and service quality Ongoing, automated process analysis and identification of improvement potential Complaints were slashed by 60 percent. Total savings amounted to 20 percent. Business Business IT Process Process Composite Partner Enterprise SOA SOA Process EA Activity Architecture Intelligence Automation Applications Integration Service Bus Governance Governance Analyses Monitoring 20
  21. 21. Customer Success Stories – Process Intelligence ISSUE: Order process optimization Fewer cancellations, increased customer satisfaction, and greater transparency. ROI could be achieved in 9-12 months. Significant reduction in throughput times. Business Business IT Process Process Composite Partner Enterprise SOA SOA Process EA Activity Architecture Intelligence Automation Applications Integration Service Bus Governance Governance Analyses Monitoring 21
  22. 22. Customer Success Stories – Process Intelligence ISSUE: Optimize Supply Chain Faster, more accurate service since agents know the status of any order Proactive problem resolution, thanks to automated alerts Annual benefits are being measured in the millions of dollars Business Business IT Process Process Composite Partner Enterprise SOA SOA Process EA Activity Architecture Intelligence Automation Applications Integration Service Bus Governance Governance Analyses Monitoring 22
  23. 23. Process Intelligence Better and faster decisions through increased information sharing Shortened customer waiting times through faster process cycle times Uncovering of process deficiencies with process analytics Reduced error rates through best practice process roll-out Optimize team and collaboration structures with social network analyzes Decreased customer complaints through real-time problem solving Operational excellence Better and faster Proactive management through process decisions through through real-time performance business mashups business management management 23
  24. 24. Get the full Process Intelligence Story: www.softwareag.com/dummies  Chapter 1: Get Smart about PI  Chapter 2: What PI Can Do for You  Chapter 3: The Architecture of PI  Chapter 4: Developing Your PI  Chapter 5: PI in Action  Chapter 6: Ten Application Scenarios  Chapter 7: Ten Best Practices  Chapter 8: Ten PI Pitfalls 24
  25. 25. Your Questions 25
  26. 26. Process Intelligence For the best processes in the world Meet the Authors Webcast September 9, 2010 Thank you Bruce Williams Helge Hess Joerg Klueckmann Tobias Blickle

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