training and development & employee satisfaction project ONGC
Training and development in ONGC &
Employee satisfaction survey in ONGC
Training & Development system of ONGC:
To assess the level of satisfaction towards training given in ONGC
To understand the training methodology & training environment in ONGC
To evaluate the effectiveness of training in job & the awareness level of
employee regarding his/her job
To develop training tools and techniques to facilitate effective learning
Employee satisfaction survey in ONGC:
To review the satisfaction level of ONGC employees.
To analyze the perception of internal customers of ONGC towards the working
of the different departments.
To study the work efficiency of HR related departments.
Study started on 9th April, 2013 and ended on 29th May, 2013
Secondary data collection:
For this study secondary data was collected from different official
documents, books, reports, journals, presentations in
ONGC, Mumbai, Maharashtra. Data were also collected from website of ONGC
and different other websites etc
Primary data collection:
The mode for primary data collection selected by me was personal
interviews, questionnaire, observations.
Analyzed through tabulation and graphical presentation.
Effectiveness of Training and development survey – 122 respondents.
The steps taken by the management to satisfy the employees in ONGC.
The problems faced by the employees
The requirements of the employees and the expectation of the employees from
The ways in which HR department handles problems
Being patient always helps.
As per the effectiveness of training and development survey
Majority of respondents said that :
They have undergone training during the last two years.
Training needs are identified through formal appraisal system
Organization conducts training in all aspects.
The training needs identified are realistic, useful and based on business
strategy of organization.
Training is used as a tool for employee placement
Training given to them was interesting and informative.
As per the employee satisfaction survey
Majority of respondents said that :
They are very much satisfied with the establishment, hospitality, loan and
advances, personal claims settlement department
Estate department is not working up to the mark which has lowered the
satisfaction level of employees towards the functioning of this department.
The employees agree that the canteen department works well to maintain
proper hygiene and quality of food served in office.
The medical department also works to a satisfactory level
After completion of training, seminars should be organized where the trainees
can share their experiences and views about the training.
Strong and effective feedback mechanism is required.
Company must have a serious evaluation method. Employee should undergo an
exam after each training.
Audio-visual training should be implemented.
Training programme should be conducted in regional language also.
Adequate practice time must be provided for employees to develop their skills.
Trainees should be sent to other organization for an overview of the
Certain departments have to be properly evaluated as many employees have
problems with those specific departments
Oil and Natural Gas Corporation Limited (ONGC) is focused in providing
professional training to its employees.
ONGC has developed training tools and techniques to facilitate effective
learning. It has 14 training institutes and abroad training programmes also.
ONGC provides a good infrastructure and environment for their trainees.
ONGC is a company with a global character. It believes, thinks and performs in
line with global best-in-breed practices. Encourages employees to think in sync
with the world and prove themselves by availing global opportunities
The investment done by ONGC towards training and development goes up to
Rs. 30000 crore every year. That is a remarkable effort by an organization to
develop its human capital to its highest efficiency level.