Fundraising Systems  – Aren’t They All Really the Same? Keith Collins 14 th  June 2007
How many fundraising systems can you name? The Raiser’s Edge Progress Care Integra ThankQ Donor Strategy Donorflex Ascent
How many fundraising systems can you name? IMIS Advantage Fundraiser KISS Contacts E-Tapestry Engino Harlequin Fundraising...
Are there differences between them? Yes!
What are the key differences? Scale and robustness of supplier Innovation Customer care Sub-sector expertise  Sub-sector f...
Scale and Robustness of Supplier <ul><li>Big companies with lots of clout </li></ul><ul><li>Blackbaud </li></ul><ul><li>Ci...
Scale and Robustness of Supplier <ul><li>Smaller UK-based software houses </li></ul><ul><li>Fisk Brett </li></ul><ul><li>E...
Innovation <ul><li>Big Guys have large systems development teams </li></ul><ul><li>Longer lead time for innovations </li><...
Innovation <ul><li>Small Guys listen </li></ul><ul><li>Easy to get the ear of the MD – Robin Fisk, Jonathan Air </li></ul>...
Customer Care <ul><li>Harder to differentiate </li></ul><ul><li>Some smaller suppliers – more responsive and flexible, mor...
Sub Sector Expertise <ul><li>Horses for Courses? </li></ul><ul><li>Membership organisations – Integra </li></ul><ul><li>Un...
Sub Sector Expertise <ul><li>Merging of market </li></ul><ul><li>Some solutions and suppliers have wide breadth of experie...
Sub Sector Functionality <ul><li>Some solutions – broad breadth of functionality </li></ul><ul><li>Some solutions – glarin...
The Key Players – Here to Stay <ul><li>Blackbaud – Raiser’s Edge, Information Edge, NetCommunity </li></ul><ul><li>CS Grou...
The Key Players – Serious Players <ul><li>Fisk Brett – Progress – growing fast, increasing market share, increasing client...
The Key Players – Good Credentials <ul><li>Donor Strategy – growing fast, increasing market share, innovative, fundraising...
What to watch out for over the next few years <ul><li>Consolidation </li></ul><ul><li>Commercial CRM – Microsoft CRM, Sale...
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Fundraising systems aren't they all just the same[1]

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Fundraising systems aren't they all just the same[1]

  1. 1. Fundraising Systems – Aren’t They All Really the Same? Keith Collins 14 th June 2007
  2. 2. How many fundraising systems can you name? The Raiser’s Edge Progress Care Integra ThankQ Donor Strategy Donorflex Ascent
  3. 3. How many fundraising systems can you name? IMIS Advantage Fundraiser KISS Contacts E-Tapestry Engino Harlequin Fundraising CHARITease
  4. 4. Are there differences between them? Yes!
  5. 5. What are the key differences? Scale and robustness of supplier Innovation Customer care Sub-sector expertise Sub-sector functionality
  6. 6. Scale and Robustness of Supplier <ul><li>Big companies with lots of clout </li></ul><ul><li>Blackbaud </li></ul><ul><li>Ciber </li></ul><ul><li>Computer Software Group, </li></ul><ul><li>ASI Europe </li></ul>
  7. 7. Scale and Robustness of Supplier <ul><li>Smaller UK-based software houses </li></ul><ul><li>Fisk Brett </li></ul><ul><li>ESiT </li></ul><ul><li>Donor Strategy </li></ul><ul><li>Care Data Systems </li></ul><ul><li>Redbourn Business Systems </li></ul>
  8. 8. Innovation <ul><li>Big Guys have large systems development teams </li></ul><ul><li>Longer lead time for innovations </li></ul><ul><li>Often worth waiting for – The Information Edge </li></ul><ul><li>Responding to broad sector trends – Gift Aid, social networking, direct marketing </li></ul><ul><li>UK-led innovations may not be prioritised with US-based companies </li></ul>
  9. 9. Innovation <ul><li>Small Guys listen </li></ul><ul><li>Easy to get the ear of the MD – Robin Fisk, Jonathan Air </li></ul><ul><li>Quicker decision making process </li></ul><ul><li>UK-customer led </li></ul><ul><li>Smaller teams to make the innovation reality </li></ul>
  10. 10. Customer Care <ul><li>Harder to differentiate </li></ul><ul><li>Some smaller suppliers – more responsive and flexible, more aware of importance of word-of-mouth </li></ul><ul><li>Bigger suppliers – some complacency among more established players </li></ul>
  11. 11. Sub Sector Expertise <ul><li>Horses for Courses? </li></ul><ul><li>Membership organisations – Integra </li></ul><ul><li>Universities – Raiser’s Edge, Donor Strategy </li></ul><ul><li>Fundraising organisations – Progress, Raiser’s Edge </li></ul><ul><li>Volunteer management – Raiser’s Edge </li></ul><ul><li>Hospices – Donorflex </li></ul>
  12. 12. Sub Sector Expertise <ul><li>Merging of market </li></ul><ul><li>Some solutions and suppliers have wide breadth of experience – i.e. Raiser’s Edge – fundraising, membership, alumni management </li></ul><ul><li>Others have very limited experience and credentials in some areas – i.e. Ascent – little to offer by way of membership or alumni management </li></ul>
  13. 13. Sub Sector Functionality <ul><li>Some solutions – broad breadth of functionality </li></ul><ul><li>Some solutions – glaring gaps in some areas </li></ul><ul><li>Some solutions – supplier has non-profit sector experience, solution has next to nothing by way of specific functionality in key areas </li></ul>
  14. 14. The Key Players – Here to Stay <ul><li>Blackbaud – Raiser’s Edge, Information Edge, NetCommunity </li></ul><ul><li>CS Group – Integra, Care </li></ul>
  15. 15. The Key Players – Serious Players <ul><li>Fisk Brett – Progress – growing fast, increasing market share, increasing client base </li></ul><ul><li>Ciber – Ascent CRM – winning enterprise-scale clients, sometime as a CRM ‘layer’, some teething problems in early projects? </li></ul><ul><li>ASI Europe – IMIS – predominately membership based, good web tools </li></ul>
  16. 16. The Key Players – Good Credentials <ul><li>Donor Strategy – growing fast, increasing market share, innovative, fundraising and alumni specialities </li></ul><ul><li>ESiT – ThankQ – good reputation, reasonable client base, some impressive clients </li></ul>
  17. 17. What to watch out for over the next few years <ul><li>Consolidation </li></ul><ul><li>Commercial CRM – Microsoft CRM, Salesforce Foundation </li></ul><ul><li>Non-profit products based upon Microsoft CRM? </li></ul><ul><li>Lower Prices for software </li></ul><ul><li>Database facilitated social networking </li></ul>

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