• Most voice project failures are not due to tactical mistakes made during deployment. Most failures are due to strategic errors made during the evaluation phase, before the decision on specific voice technology.
o Consumer-Grade Voice Recognizers are voice independent (not trained to recognizer one users way of speaking)o Many solutions with consumer-grade recognizers tout the fact that user training of the recognizer is not needed. This “benefit”o Consumer-Grade voice recognizers do not work well in very noisy and unpredictable environments like a DC.o Most companies- even those with very noisy environments- are succeeding with voice by using industrial-grade (can handle noise) & speaker- dependent voice recognizers
o Forward-thinking vendors base their software on open industry standards such as VoiceXML. Open software leads to open hardware which increases the customers hardware choices and lowers the cost.o Large deployments of voice technology have been accomplished on multi-modal devices with screens, scanners, and keyboards. These devices can be used for other applications in addition to voice.o Voice-only devices are no longer considered the right choice.o Companies can succeed with numerous voice- capable devices.
Companies often buy a solution that is built to fit their operation and can only be modified by the vendor, which can be costly. After implementing voice, you might need to alter the business process (e.g., add new products, change warehouse locations, acquire other companies) Changes to business process may require new verification steps, refresh voice devices, or update the WMS.
Use an industrial-grade speaker dependent voice recognizer to achieve 99.9% voice recognition Realize that voice is not a hardware decision Plan for Change