The Cross-cultural communicator
 Margot, the sales development manager of an online
retailer in Los Angeles.
 The company specializes in the sale of ups...
 Derek, an African-American staff says:
“I love the lady, but sometimes I think she patronizes me.
She starts almost all ...
 Lucie, a Latina raised in Costa Rica says:
“Okay I was raised in Costa Rica. That doesn’t mean that
I think about my hom...
 Basil, the only senior working in a company says:
“To me, Margot is like a niece, but I don’t think she gets
it about de...
 Keep in mind that cross-cultural communication
barriers is exist.
 Challenge her cultural assumptions
 Attentive to in...
 Trying to avoid getting too deep in to person’s
personal background.
 Show respect
 Over confidence
 Stereotypes
 She thinks Everyone will like her
 She thinks she can handle anyone
 She thinks everyone like to be patronized
 She t...
 Black people must play basketball?
 All woman love to cook?
 Old men only talk about retirement life?
 People in part...
 It is good to be confidence
 More open-minded
 Look from different point of view
 Leave personal space
 “I love the lady, but sometimes I think she patronizes me.
She starts almost all our conversations asking me
something a...
 “Okay, I was raised in Costa Rica. That doesn’t
mean that I think about my home country every day.
I am here living and ...
 “To me, Margot is like a niece, but I don’t think she gets it
about my health, retirement planning, and how I like
worki...
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
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Presenation on margot

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Presenation on margot

  1. 1. The Cross-cultural communicator
  2. 2.  Margot, the sales development manager of an online retailer in Los Angeles.  The company specializes in the sale of upscale clothing.  Margot considered herself to be multicultural beyond working well. “Give me anybody, whatever ethnicity and race, and I’ll warm up the person” BUT not every staff at the company agree 
  3. 3.  Derek, an African-American staff says: “I love the lady, but sometimes I think she patronizes me. She starts almost all our conversations asking me something about professional basketball. Oh, yes, I know that the vast majority of NBA players are black, but so are almost all the doctors, scientists, and lawyers in Africa”.
  4. 4.  Lucie, a Latina raised in Costa Rica says: “Okay I was raised in Costa Rica. That doesn’t mean that I think about my home country every day. I am here living and working in L.A.”
  5. 5.  Basil, the only senior working in a company says: “To me, Margot is like a niece, but I don’t think she gets it about dealing with a senior. Margot keeps talking to me about my health, retirement planning, and how I like working with younger people in an online business. I just don’t like talking about senior concerns.”
  6. 6.  Keep in mind that cross-cultural communication barriers is exist.  Challenge her cultural assumptions  Attentive to individual differences in appearance.
  7. 7.  Trying to avoid getting too deep in to person’s personal background.  Show respect
  8. 8.  Over confidence  Stereotypes
  9. 9.  She thinks Everyone will like her  She thinks she can handle anyone  She thinks everyone like to be patronized  She thinks she knows them
  10. 10.  Black people must play basketball?  All woman love to cook?  Old men only talk about retirement life?  People in particular race will have the same preferences? “ Give me anybody, whatever ethnicity and race, and I’ll warm up the person”
  11. 11.  It is good to be confidence  More open-minded  Look from different point of view  Leave personal space
  12. 12.  “I love the lady, but sometimes I think she patronizes me. She starts almost all our conversations asking me something about professional basketball. Oh, yes, I know that the vast majority of NBA players are black, but so are almost all the doctors, scientists, and lawyers in Africa. To please Margot, I make a few general comments about basketball so the conversation can proceed.”  Derek misunderstood Margot’s intention and he thought that Margot was being racist.
  13. 13.  “Okay, I was raised in Costa Rica. That doesn’t mean that I think about my home country every day. I am here living and working in L.A.”  Lucie is being impatient when listen to repetitive points.  Lucie does not really accepting rapport established by Margot.
  14. 14.  “To me, Margot is like a niece, but I don’t think she gets it about my health, retirement planning, and how I like working with younger people in an online business. I just don’t like talking about senior concerns.”  The age difference makes Basil to judge Margot incorrectly.  Basil did not really express his interests and thoughts.

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