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Enterprise Wikis: Überblick Einführungsprozess

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Die Präsentation gibt einen Überblick über wichtige Parameter und die Planung des Einführungsprozesses von Wiki Systemen.

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Enterprise Wikis: Überblick Einführungsprozess

  1. 1. Enterprise Wiki Überblick über den Einführungsprozess eines Wiki Systems Martin Kaltenböck, CMC
  2. 2. Warum einen Einführungsrozess starten? http://www.punkt.at/ "...richten wir ein Büro ein, legen wir auch nicht bloß den Versandhauskatalog in den leeren Raum und überlassen den Rest der Selbstorganisation.“
  3. 3. Warum ein Einführungsrozess für das Enterprise Wiki? <ul><li>Wikis sind nicht bloß eine Softwaretechnologie, sondern eine Kulturtechnik, die es in der Unternehmenskultur zu verankern gilt. </li></ul>http://www.punkt.at/
  4. 4. Der Weg zum Unternehmens Wiki! http://www.punkt.at/ GRUNDLAGEN ERHEBEN Interviews Stories LeadUser Modelle UseCases BASIS HERSTELLEN Toolset fixieren User vertraut machen Basis-funktionen Handbuch Gardening BEGLEITUNG UND NACHFÜHRUNG Toolset nachführen Pers. Gespräche Support- Centre Gardening
  5. 5. Der Weg zum Unternehmens Wiki! http://www.punkt.at/ <ul><li>Anpassung des Wikis: </li></ul><ul><li>Funktionen (Macros & Plugins, Customising) </li></ul><ul><li>Formularerstellung </li></ul><ul><li>Vorgaben & Regelwerke (Cookbook) </li></ul><ul><li>Strukturen schaffen </li></ul><ul><li>Berechtigungssystematik erarbeiten </li></ul><ul><li>Look & Feel – ansprechendes Interface Design </li></ul>
  6. 6. Auswahl der benötigten Macros bzw. Plugins http://www.punkt.at/
  7. 7. Die benötigte Formulare entwerfen http://www.punkt.at/ Dokumentensteuerung und Einhaltung formalisierter Verschriftlichung sind Anforderungen an das Wiki. Berichte/Reports Zusammenfassungen Mitteilungen Checklisten Lessons Learned Reiseabrechung Spesenabrechung Projektdatenblatt Laufzettel Prozeduren
  8. 8. Vorgaben / Regelwerke (Cookbook) vereinbaren http://www.punkt.at/ Im Cookbook werden die Regeln der täglichen Wikiarbeit in organisatorischer, kultureller und prozessueller Hinsicht festgehalten.
  9. 9. Strukturen schaffen! http://www.punkt.at/ Persönlicher Bereich Projektbereiche gemeinsamer (Büro-) Organisationsbereich Informationsbereiche Unternehmensbereiche
  10. 10. Das Look & Feel des Wikis ist wichtig! http://www.punkt.at/ Anpassung an die jeweilige Unternehmens-CD. Persönliche Anpassungen weiter ermöglichen.
  11. 11. <ul><li>Kleingruppen bilden </li></ul><ul><li>Poweruser und Beginners trennen </li></ul><ul><li>Pers. Bereiche einrichten </li></ul><ul><li>Gärtnertasks vergeben </li></ul><ul><li>Bedenken und Blocker einsammeln & ernst nehmen </li></ul>Einführung unterstützen durch HandsOn Meetings http://www.punkt.at/
  12. 12. <ul><li>Einleitung & Commitment: Vorstand </li></ul><ul><li>Basiseinführung des Systems </li></ul><ul><li>Cookbook vorstellen </li></ul><ul><li>Zeitplan / Roll Out Plan erklären </li></ul><ul><li>Pers. Tasks verteilen </li></ul><ul><li>Socialising einplanen </li></ul>Einführung unterstützen durch Veranstaltungen http://www.punkt.at/ In einem entspannten Rahmen wird der Einführungsprozess weiter von den Lead UserInnen in das Unternehmen getragen.
  13. 13. <ul><li>Wikigärtner/in </li></ul><ul><li>Helping hand </li></ul><ul><li>Evaluation </li></ul>Support für das Enterprise Wiki einrichten http://www.punkt.at/ Ein Wiki lebt, denn es ist Kommunikation und Wissensaustausch. Laufende Betreuung und Anpassung müssen daher mitgedacht werden.
  14. 14. Mehr Informationen zu Confluence & Enterprise Wikis <ul><li>punkt. netServices & Confluence Wiki http://www.punkt.at/confluence </li></ul><ul><li>punkt. netServices Weblog zu Enterprise Social Software http://www.enterprise-20.at </li></ul><ul><li>Überblick Atlassian Confluence Video (Englisch) http://www.youtube.com/watch?v=B9JuSWmRD8w&feature=channel_page </li></ul><ul><li>Atlassian Confluence Webseite (Testimonials, Tours, Case Studies) http://www.atlassian.com/software/confluence/ </li></ul>http://www.punkt.at/
  15. 15. Co-Moderator Atlassian Confluence Gruppe http://www.xing.com/group-41585.615d4f http://www.punkt.at/ http://www.punkt.at/ Martin Kaltenböck, CMC punkt. netServices Lerchenfelder Gürtel 43 A-1160 Wien Kontakt Atlassian Confluence Product Manager punkt. netServices http://www.punkt.at/confluence Autor: Enterprise Social Software Weblog http://www.enterprise-20.at

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