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In agile we trust?

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Presented at Agile Cambridge and Agile in the City: Bristol. Exploring Trust, Trustworthiness and the paths teams may take towards being more Trusted in their work.

Published in: Technology
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In agile we trust?

  1. 1. Matt Hosking Harbour Technology Limited @mattagilecoach
  2. 2. “Now I will read you a list of different types of people. For each would you tell me if you generally trust them to tell the truth, or not?” IPSOS MORI Voracity Index (2015)
  3. 3. Doctors 89% Teachers 86% Judges 80% Scientists 79% Hairdressers 69% The Police 68% Source: IPSOS MORI Voracity Index 2015 Top Answers
  4. 4. Local Govt. Mgrs 37% Business Leaders 35% Journalists 25% Estate Agents 25% Govt. Ministers 22% Politicians (Gen) 21% Source: IPSOS MORI Voracity Index 2015 Bottom Answers
  5. 5. Clergy / Priests 67% Lawyers 51% NHS Managers 49% Charity C.Exec’s 47% Builders 42% Bankers 37% Source: IPSOS MORI Voracity Index 2015 Middle ground
  6. 6. Should we trust more.. I would say No
  7. 7. Local Govt. Mgrs 100% Business Leaders 100% Journalists 100% Estate Agents 100% Govt. Ministers 100% Politicians (Gen) 100% Source: Like this would ever happen!
  8. 8. Should we trust more cautiously.. Yes of course
  9. 9. This Photo by Unknown Author is licensed under CC BY-SA The Cambridge Estate Agency
  10. 10. This Photo by Unknown Author is licensed under CC BY-SA
  11. 11. Trust is given not taken.. “You can’t make me trust you”
  12. 12. Trust is specific.. Trust is earned
  13. 13. You can earn my Trust by being Trustworthy
  14. 14. Being Trustworthy.. Honest Competent Reliable Source: Onora O'Neill · Philosopher
  15. 15. Here’s a neat trick to help earn trust Make yourself vulnerable
  16. 16. Waterfall methods.. Remove trust and replace it with Contracts and Audit Require signatures so that we have full traceability (or so we know who to blame)
  17. 17. Communities.. A group of people sharing or having certain attitudes, values and interests in common. Source: Simon Sinek – Author / Speaker
  18. 18. The Experiment We asked an agile team to do three things: 1. Draw a chart of trust in your team over time 2. Draw the chart again, thinking about specific events or deliverables over time 3. Draw a chart representing what may happen if deliverables are either delivered on time or not. We didn’t tell them all three at the start..
  19. 19. Step 1 - Draw a chart of trust in your team over time
  20. 20. Team 1 Team 1 – Step 1
  21. 21. Team 2 Team 2
  22. 22. Team 3 Team 3
  23. 23. Team 4 Team 4
  24. 24. Team 5 Team 5
  25. 25. Team 6 Team 6
  26. 26. Team 7 Team 7
  27. 27. Team 8 Team 8
  28. 28. Team 9 Team 9
  29. 29. Team 10 Team 10
  30. 30. Step 2 - Draw the chart again, thinking about specific events or deliverables over time
  31. 31. Contemplation time..
  32. 32. Team 1 – Step 2 Team 1 EVENT EVENT EVENT EVENT EVENT Trust
  33. 33. Team 2 Team 2 EVENT EVENT EVENT EVENT EVENT Trust
  34. 34. Team 3 Team 3 EVENT EVENT EVENT EVENT Trust
  35. 35. Team 4 Team 4 EVENT EVENT EVENT EVENT EVENT Trust
  36. 36. Team 5 Team 5 EVENT EVENT EVENT Trust
  37. 37. Team 6 Team 6 EVENT EVENT EVENT EVENT Trust
  38. 38. Team 7 Team 7 EVENT EVENT EVENT Trust
  39. 39. Team 8 Team 8 EVENT EVENT EVENT EVENT EVENT Trust
  40. 40. Team 9 Team 9 EVENT EVENT EVENT EVENT EVENT Trust
  41. 41. Team 10 Team 10 EVENT EVENT EVENT EVENT EVENT Trust
  42. 42. Step 3 - Draw a chart representing what may happen if deliverables are either delivered on time or not.
  43. 43. More Contemplation..
  44. 44. Trust Distrust
  45. 45. Distrusted TrustworthyTrust
  46. 46. Distrusted TrustworthyTrust
  47. 47. So what have we learned..?
  48. 48. Take-aways It is vital to find ways to deliver value ‘early’ as this is the mechanism that teams have to build trust. What they deliver ‘early’ can be potentially less important than the fact that it happened as promised. Delivering value repeatedly on time and on quality should lead to a team becoming Trustworthy. (having demonstrated they are Honest, Competent and Reliable) If a team fails early it is very hard to catch up. If it fails repeatedly, it will become distrusted and should consider change!
  49. 49. Matt Hosking Harbour Technology Limited @mattagilecoach with thanks and credit to: Laurence Wood – Leadership Coach Onora O'Neill – Philosopher Simon Sinek – Author / Speaker

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