Here’s a neat trick to help earn trust
Make yourself vulnerable
Remove trust and replace it with Contracts and Audit
Require signatures so that we have full traceability
(or so we know who to blame)
A group of people sharing or having certain attitudes,
values and interests in common.
Source: Simon Sinek – Author / Speaker
We asked an agile team to do three things:
1. Draw a chart of trust in your team over time
2. Draw the chart again, thinking about specific
events or deliverables over time
3. Draw a chart representing what may happen if
deliverables are either delivered on time or not.
We didn’t tell them all three at the start..
Step 1 - Draw a chart of trust in
your team over time
It is vital to find ways to deliver value ‘early’ as this is the mechanism
that teams have to build trust.
What they deliver ‘early’ can be potentially less important than the
fact that it happened as promised.
Delivering value repeatedly on time and on quality should lead to a
team becoming Trustworthy.
(having demonstrated they are Honest, Competent and Reliable)
If a team fails early it is very hard to catch up. If it fails repeatedly, it
will become distrusted and should consider change!
Harbour Technology Limited
with thanks and credit to:
Laurence Wood – Leadership Coach
Onora O'Neill – Philosopher
Simon Sinek – Author / Speaker