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State of Cities & Counties 2012

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The State of Cities & Counties: Issues and Trends by Alan R. Shark, Executive Director, Public Technology Institute. Presented by PTI, Dec. 19, 2012

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State of Cities & Counties 2012

  1. 1. The State of Cities & Counties: Issues and Trends Dr. Alan R. Shark Executive Director, Public Technology Institute and Associate Professor of Practice Rutgers University School of Public Affairs & Administration
  2. 2. Top 12 “INs” & “Outs” for 2013: General OUT IN1. “Director of Information Services” “Chief Data Officer ”2. Wasted data loss Big Data capture3. Data processing Knowledge Management4. PCs and Netbooks Tablets5. 311 call centers 311 citizen-engaged com. centers6. Analytics Predictive Analytics, Text analytics
  3. 3. Top 12 “INs” & “Outs” for 2013: General (Cont’d) OUT IN7. iPad (not really!) Microsoft Surface8. Government-owned data centers Cloud-based solutions9. Outdated Emergency Mgt. Plans Agile Energy Assurance EM Plans10. Keyboard control of computer Voice Recognition11. Specialized “Consumerized” “BYOD”12. Texting Picture sharing
  4. 4. Top 10 “Ins” & “Outs” for 2013: Technical OUT IN1. IPV 4 IPV 62. Apache Web Server Node.js Server3. Audio Conference Video Conference4. Sleep during flight Skype during flight5. Spinning platters Solid state drives6. Internet Explorer 6 Internet Explorer 107. Mobile and Desktop websites One “responsive” website8. PC malware Mobile device malware9. Real ID Trusted identity management10. One-factor verification Min. two-factor verification
  5. 5. Top City & County CIO Focus, 20131. Big data, (smart and intelligent cities)2. Consolidation3. GIS as centerpiece for all strategic decision-making4. Mobility & Broadband deployment across the enterprise5. Cyber & network security (strategies and awareness)6. Cloud-based solutions7. Legacy/Modernization, RFP8. Unified Citizen engagement systems (311, social media)9. Consumerization of technology10. Shared services (across all jurisdictions – including State)
  6. 6. Budget Expectation for 2012-13 % for Each Trend (% change vs. 2011)Initiative Increase Stay Same DecreaseOverall IT Department Budget 23 (+12) 60 (+12) ◄ 17 (-24)Staff Development and Training 14 (+9) 69 (+7) ◄ 17 (-16)IT Travel and Education Budget 11 (+6) 66 (+14) ◄ 23 (-20) Respondents represent $570 million in total IT spending.  Low = $10,000  High = $71.6 million  Average = $8 million Percent of annual budget spent on IT?  Percent of annual IT spend under  ≤ 1% = 34% (up from 13% in 2011) control of respondent.  2% = 33%  Low = 5%  3% = 14%  High = 100%  4% = 6%  Average = 73%  ≥ 5% = 13% (up from 3% in 2011) 6 State & Local Industry Analysis - ©2012 Deltek, Inc. All Rights Reserved
  7. 7. How do key leaders in your government look at your IT agency/department? State & Local Industry Analysis - ©2012 Deltek, Inc. All Rights Reserved
  8. 8. Implications for Today’s CIO• Will the CIO be sidelined or bypassed?• CIO relevance? (Governance)• Impact of consumerization of technology?• Managing employee (customer) expectations?• Will the CIO role change to “chief licensing officer”, or chief “cloud licensing officer”??• Professionalization of the CIO?• Will the CIO become best friends with the Maytag repairman?
  9. 9. Available Resources
  10. 10. Available Now.. Amazon.com
  11. 11. Complimentary SubscriptionSubscribeat www.pti.org
  12. 12. 1420 Prince StreetAlexandria, VA 22314www.pti.orgAlan R. Shark, Executive Directorashark@pti.org

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