PAI Training Events Spring/Summer 2014

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A list of the professional training courses and CPD seminars offered by Public Affairs Ireland in Spring/Summer 2014

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PAI Training Events Spring/Summer 2014

  1. 1. Public Affairs Ireland Training Events March-June 2014
  2. 2. Human Resource Management training Institute categories... of Leadership Six Sigma & Management Project Management & Public Procurement Public Law Administration Finance & Communications Economics Lean Customer Service Data Protection & FOI Writing & Editing Media & Public Management & Governance
  3. 3. Human Resource Management Understanding and Dealing With Workplace Conflict Wednesday 12th March 9.30am-4pm A Guide to the Labour Relations Commission and the Labour Court Wednesday 26th March 9.30am-4pm Measuring the Effectiveness of Training Wednesday 2nd April 9am-4pm Discover how to make effective use of the LRC’s Conciliation and Rights Commissioner services as well as the Labour Court to reach agreement on disputes Learn the importance of evaluating training and the different approaches to measuring the impact of training on productivity and effectiveness Learn how to analyse and intervene in workplace conflicts to prevent them undermining performance and productivity Time Management and Personal Effectiveness Tuesday 1st April / Wednedsay 18th June 9am-1pm Enhance the efficiency of individual members of staff in order to increase the overall productivitiy of your organisation
  4. 4. Human Resource Management Certificate in Human Resource Management Starts Tuesday 13th May 3 Days, 9.30am-4pm Daily Effective Interviewing Skills for Interviewers Wednesday 21st May 9am-1pm Develop the knowledge and skills necessary to effectively fulfil a role dealing with staffing and HR issues and gain a valuable insight into practical HR management issues that will maximise your ability to perform in the role this course is endorsed by the Institute of Leadership and Management (ILM) Gain a full understanding of the role of an interviewer and develop the skills necessary to successfully establish and assess a candidate’s strengths and potential and to question and evaluate candidates in a fair and consistent way Interview Skills for Interviewees Wednesday 28th May 9am-1pm Understand what an interview panel is looking for and learn how to effectively prepare for an interview and to outline and communicate strengths and competencies clearly and confidently
  5. 5. Finance and Economics Understanding Financial Statements (For Non-Financial People) Tuesday 4th March 9am-1pm Improve your ability to read and understand the two key financial statements - the Income & Expenditure Account and the Balance Sheet Internal Audit Thursday 1st May 9am-1pm Discover the role and importance of the internal audit unit in the overall governance of an organisation
  6. 6. Customer Service Customer Care Skills - For Help Desk and Call Centres Wednesday 19th March 9am-1pm Learn how to deal with a variety of phone queries - including those by aggressive or difficult customers - effectively and professionally and to deliver customer satisfaction Quality Customer Service Tuesday 8th April / Thursday 19th June 9am-1pm Discover essential tips and techniques to provide the highest possible standard of service to members of the public and internal clients through effective, efficient interactions
  7. 7. Customer Service Dealing With Difficult Customers Wednesday 7th May 9am-1pm Gain the specific set of skills needed to deal with customers who are insistent, rude or even verbally abusive and develop managing strategies to defuse unpleasant situations and to negotiate calmly and effectively Developing Excellent Customer Service Workshop Tuesday 20th May 9.30am-4pm Improve your confidence in dealing with the public and in approaching challenging customer service situations by learning the principles of excellent customer service and communication and applied psychology techniques
  8. 8. Institute of Public Law Legal Professional Privilege Thursday 13th March 9am-1pm Discover the main types of legal privilege and various issues surrounding the protection of communications between lawyers and clients Certificate in Public Law Thursday 27th March & Thursday 4th April 9.30am-4pm Daily Improve your awareness and understanding of the key principles and rules of public law and the delivery of public services this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award Courtroom Skills Training Tuesday 8th April 9am-3pm Learn how to present evidence and respond to questions under cross examination in a legal forum and increase your understanding of the processes involved in the different types of legal forum
  9. 9. Media & Communications Develop Your Confidence in Workplace Communications Tuesday 4th March 9am-1pm Improve your ability to deal with others in the workplace and develop your communication style into a positive, productive and direct manner Public Speaking and Presentation Skills Wednesday 2nd April 9am-1.30pm Speechwriting Tuesday 13th May 9am-1pm Conquer your nerves and develop the confidence to speak in public and to prepare and deliver clear and effective presentations Learn essential tips and techniques to write and deliver a professional and worthwhile speech, including how to assess your audience, how to make a positive first impression and how to engage your audience
  10. 10. Project Management & Public Procurement No Nonsense IT Project Management Thursday 20th March 9am-4.30pm Gain the skills to deliver and project manage successful IT/Software development projects through an understanding of requirement definition, design, testing, project rollout and estimation techniques Certificate in Public Sector Corporate Governance Tuesday 25th March & Tuesday 1st April 9.30am-4pm Daily Develop your understanding of corporate governance in a public sector context, including the management of relationships between central departments and other public bodies this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award
  11. 11. Project Management & Public Procurement Certificate in Public Sector Project Management Starts Wednesday 26th March 8 days, 9.30am-4pm Daily Discover essential skills techniques for the careful management, execution and monitoring of projects across the Irish Public Service, including budgeting, managing stakeholders, legal issues and ensuring value for money participants will receive a QQI Level 6 Special Purpose Award on successful completion of the course No Nonsense Project Management Tuesday 17th June 9.30am-4.15pm Develop the knowledge of the practical steps required for successful project management, including defining crystal clear requirements, determining a concise scope and implementing to meet customer needs
  12. 12. Writing and Editing Proofreading Thursday 13th March / Thursday 29th May 9am-1pm Ensure that all written information from your information is conveyed clearly, concisely and - above all - correctly. Discover top tips for proofreaders including proofreading marks, common errors of grammar and style and punctuation Writing for the Web Wednesday 26th March 9am-1pm Learn how to write clear, concise and user-friendly web content in order to ensure that messages in your website are delivered effecively and persuasively to the target audience
  13. 13. Writing and Editing Editing Skills Wednesday 9th April 9am-1pm Gain the skills and resources needed to edit a range of documents quickly and effectively and understand how to create documents that are clear, concise, correct and readable Plain English Thursday 22nd May 9am-1pm Improve customer relations and save money by using plain English in public communications - ensure all readers get your message by learning how to pitch your writing for your target audience and get essential tips on grammar and punctuation
  14. 14. Data Protection and FOI Conference on Freedom of Information Westin Hotel, Dublin 2 Thursday 27th March 9am-1pm A special half-day conference, sponsored by Mason Hayes & Curran, which will address the current operation of FOI in Ireland and examine the impact of pending changes once the Freedom of Information Bill 2013 is enacted. Certificate in Freedom of Information Wednesday 30th April & Thursday 1st May 9.30am-4pm (Wed) / 9.30am-12.30pm (Thurs) Certificate in Data Protection Wednesday 14th May & Thursday 15th May 9.30am-4pm (Wed) / 9.30am-1pm (Thurs) Gain the skills, knowledge and competencies necessary in the role of an FOI officer, including essential laws, rules and guidelines, the role of the Information Commissioner and a review of recent court decisions this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award Learn about Data Protection legislation, the role of the Data Protection Information Commissioner and the essential rules and guidelines involved in the control and protection of personal data by the public service this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award
  15. 15. Leadership and Management 7 Habits Model of Personal Effectiveness Tuesday 4th March 9am-4pm Managing, Motivating and Coaching Staff Wednesday 19th March 9am-1pm Learn from the strategies of successful professionals and enhance your personal effectiveness to allow you to get to the top of a highly competitive workforce. Based on the lessons drawn from Dr. Stephen Covey’s The 7 Habits of Highly Effective People Discover how to adopt an effective coaching management style and gain key insights into effective coaching, feedback and motivational strategies to help employees achieve their full potential Team & People Management Wednesday 9th April 9am-4pm Learn the practical skills required for managing and improving the quality of employee performance, including improving your communication and delegation skills and developing your coaching techniques as a mangement style
  16. 16. Leadership and Management Problem Solving and Decision Making Tuesday 29th April 9am-1pm Improve your understanding of the process that can be used for problem solving and decision making in order to enhance your ability to make well-reasoned decisions, to put forward arguments, to tackle challenging solutions and to formulate policies Industrial Relations and Negotiation Skills Wednedsay 7th May 9.30am-4pm ILM Certificate in Leadership Starts Thursday 13th May 3 Days, 9.30am-4.30pm Daily Improve your bargaining techniques and discover a systematic approach to planning and conducting workplace negotaions involving trade unions Develop the knowledge and skills to lead and manage effectively through an exploration of leadership roles and theories and the Myers Briggs Type Indicator (MBTI). Identify your own leadership style, understand what drives specific workplace behaviours and motivate others to achieve workplace objectives Participants will receive a Level 6 in Leadership certificate from the ILM on successful completion of the course
  17. 17. Administration Effective Meetings Wednesday 12th March 9am-1pm Minute Taking Wednesday 21st May 9am-1pm Avoid wasting time in meetings by discovering practical tools and techniques to help maximise the use of available time and resources Discover how to take clear and concise minutes that accurately reflect the decisions taken and actions agreed at important meetings, as well as how to prepare for a meeting and review the finished minutes Speed Reading Tuesday 27th May 9am-1pm Increase your productivity by learning how to improve your reading speed while also improving comprehension and retaining information easily
  18. 18. Public Management and Governance Managing Change in the Public Sector Thursday 3rd April 9.30am-4pm Gain the practical skills and knowledge necessary to lead and implement organisational change to achieve improved productivity, restructuring, changed work practices and cost savings Redeployment in the Public Sector Thursday 8th May 9am-1pm Gain an understanding of the complex legal and personnel issues surrounding redeployment, particularly the rights of both employers and employees
  19. 19. Training Calendar March Tuesday 4th • 7 Habits Model of Personal Effectiveness • Understanding Financial Statements (For Non-Financial People) • Develop Your Confidence in Workplace Communications April Wednesday 12th • Effective Meetings • Understanding and Dealing With Workplace Conflicts Thursday 13 th • Proofreading • Legal Professional Privilege Wednesday 19th • Customer Care Skills - For Help Desk & Call Centres • Managing, Motivating and Coaching Staff Thursday 20th • No Nonsense IT Project Management Tuesday 25th • Certificate in Public Sector Corporate Governance Wednesday 26th • Writing for the Web • Certificate in Public Sector Project Management • A Guide to the LRC & The Labour Court Thursday 27th • Certificate in Public Law • Conference on Freedom of Information Tuesday 1st • Time Management and Personal Effectiveness Wednesday 2nd • Measuring the Effectiveness of Training • Public Speaking & Presentation Skills Thursday 3rd • Managing Change in the Public Sector Tuesday 8th • Quality Customer Service • Courtroom Skills Training Wednesday 9th • Editing Skills • Team & People Management Tuesday 29th • Problem Solving and Decision Making Wednesday 30th • Certificate in Freedom of Information
  20. 20. Training Calendar May Thursday 1st Thursday 22nd • Internal Audit • Plain English Wednesday 7th Tuesday 27th • Dealing With Difficult Customers • Industrial Relations and Negotiation Skills Thursday 8th • Redeployment in the Public Sector • Speed Reading Wednesday 28th • Interview Skills for Interviewees Thursday 29th • Proofreading Tuesday 13th • Speechwriting • Certificate in Human Resource Management • ILM Certificate in Leadership Wednesday 14th • Certificate in Data Protection Tuesday 20 th • Developing Excellent Customer Service Workshop Wednesday 21st • Minute Taking • Effective Interviewing Skills for Interviewers June Wednesday 11th • Certificate in Public Sector Financial Management Tuesday 17th • No Nonsense Project Management Wednesday 18th • Time Management and Personal Effectiveness Thursday 19th • Quality Customer Service
  21. 21. Booking is simple... 01 8195800 info@publicaffairsireland.com www.publicaffairsireland.com 25 Mountjoy Square East Dublin 1

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