Meeting the Challenges of the Global Service Supply Chain

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Your biggest obstacle to service parts management success: complexity. A service supply chain must be managed effectively to ensure that service parts are available at the point of service. But with complex service supply chains, establishing parts stocking strategies to respond to global service demand can be challenging. By optimizing Service Parts Management you can deliver significant customer value through increased parts availability and equipment uptime, while driving greater profitability and revenue.

Learn the critical success factors required to optimize parts inventory levels to meet service level agreements and increase customer satisfaction, deliver the right service parts to the right location at the right time, and plan, deliver, and analyze service offerings and parts availability within the context of the entire service lifecycle.

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Meeting the Challenges of the Global Service Supply Chain

  1. 1. PTC Service Lifecycle Management Service Parts Management: Meeting the Challenges of the Global Service Supply Chain
  2. 2. What prevents service organizations from planning, delivering, and analyzing the flow of parts through service in the field? 2
  3. 3. What is a service organization’s single biggest obstacle to service parts management success? 3
  4. 4. In a word: complexity 4
  5. 5. You work hard to avoid over-stocking and under-stocking of spare parts 5
  6. 6. 6 Yet without full and clear visibility into parts supplies and usage patterns, you risk both
  7. 7. How critical is this to your company’s performance? Consider this… 7
  8. 8. In a recent study, service leaders identified not having the right part on hand as the #1 reason a customer service issue could not be solved the first time. That’s serious! 8
  9. 9. But what does poor service parts management really affect? 9
  10. 10. 10 More than just your service performance – your company’s bottom line!
  11. 11. What’s needed: a system uniquely designed to manage service parts across the entire service supply network. 11
  12. 12. PTC’s SLM Service Parts Management solution can help 12
  13. 13. Gain control of the service supply chain Optimize the deployment of service parts 13
  14. 14. 1414 Service Parts Management: Parts for Profits View the Whitepaper

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