10 ways strategic service optimizes service performance

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Here’s 10 ways your service organization can achieve your goal of increasing service revenue and customer value by gaining a strategic view of service through a best-in-class approach to service lifecycle management (SLM).

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  • 10 ways strategic service optimizes service performance

    1. 1. 10 Ways Strategic Service Optimizes Service Performance
    2. 2. 1 It optimizes your service performance through connected service functions and collaborative service information.
    3. 3. 2 It provides you with a “big picture” view of your service organization and allows a proactive, rather than reactive, response to service challenges.
    4. 4. 3 Tweet this! It enables better service performance and ultimately leads you to better insight into product performance.
    5. 5. 4 Tweet this! It boosts your service revenues via maximum customer satisfaction.
    6. 6. 5 Tweet this! It allows you to achieve high first-time fix rates and low warranty costs.
    7. 7. It optimizes the system of people, processes, and technology used by your service organization. 6 Tweet this!
    8. 8. It breaks down the silos between your service teams so all groups share up-to-date service intelligence for improved collaboration. 7 Tweet this!
    9. 9. 8 Tweet this! It maximizes your customers’ value by ensuring that customers get the most value from every contact with your service organization.
    10. 10. 9 Tweet this! It connects your entire service organization by enabling a suite of software solutions that provide visibility across all service functions.
    11. 11. 10 Tweet this! It allows the planning, delivery, and analysis to link in a closed loop of shared insight so your service teams can work together efficiently and effectively.
    12. 12. Want further information on how you can optimize service performance? Learn more by clicking below. View the eBook

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