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Voice Over IP
A New Choice In Telecommunications

www.pugetsoundtechnologies.com

Courtesy of iTel-ip – www.itel-ip.com

1
What You’re Saying About Phone Systems
Features hidden and difficult to use
No control over moves, adds, changes
No suppor...
Now there’s a Better Way!
Hosted Voice Over IP Service
for Business

www.pugetsoundtechnologies.com

Courtesy of iTel-ip –...
Why Hosted VoIP Service?
No more headaches
Inexpensive to implement
Simple to control, configure, customize
No more upgrad...
Why Hosted VoIP Service?
PBX or Centrex replacement services voted Product of the Year
2003 by Internet Telephony Magazine...
How will VoIP
make your life simpler?

www.pugetsoundtechnologies.com

Courtesy of iTel-ip – www.itel-ip.com

6
VoIP Benefits
Create “National” campus
Allows the combination of multiple sites on one call plan
Free your IT staff to mai...
Easy Login from Any Web Browser

www.pugetsoundtechnologies.com

Courtesy of iTel-ip – www.itel-ip.com

8
Synchronize Communications

Phone syncs
with browser



Mobile syncs
with browser


Service dynamically synchr...
Personalize Your Communications
Manage all from your
Web portal
Available from any
Web browser
Easy access to
company and
...
Company Directory
Shared company
directory
Eliminate multiple
directories
Look up first, last,
or partial name
Available f...
Call Logs
Easy to make and return calls
Using any browser or phone,
see who called
Return calls with a click
Look up previ...
Call Priority
Improves accessibility
Treat callers selectively (to
increase productivity)
Prioritize how callers are
handl...
Improve Productivity
One click to call a favorite
Locate favorite numbers in
one place
Speed dial key customers
or vendors...
Work From Any Internet Connection

Work from home
Work from hotel
Work from client’s office
Work from anywhere!
No special...
Make It Easy For Your Teleworkers
• Set up a remote office
instantly
• Only need an Internet
connection and a directdial p...
Make and Take Calls From Any Number
Forward calls to any number
Mobile phone
Home phone
Remote office
Another extension

F...
Stop Unwanted Callers
Send unwanted callers
directly to voicemail
(or broadcast a busy
signal)

www.pugetsoundtechnologies...
Outlook Integration
Find Me/Follow Me
Call Logs
Missed
Incoming
Outgoing

Directory Access
Fully synchronized with
Outlook...
Unified Messaging
•
•
•
•
•
•

www.pugetsoundtechnologies.com

Courtesy of iTel-ip – www.itel-ip.com

Manage all inbound
m...
Conferencing
•
•

Delivers a single-source, easy-to-use
audio and Web conferencing solution
for users
No special hardware ...
Office Administrator Portal
Say goodbye to
multiple vendors, long
waits, and high costs
Control moves, adds,
and changes f...
Instant Moves, Adds and Changes
Change employee info in a few
clicks
Respond to business needs
instantly
Expand and downsi...
And More…
Class 5 features you’re used to:
Call Forward
Call Pick up
Call Waiting
Call Hold
Call Conference
Call Transfer
...
How is This Different from a PBX or
Centrex-based system?
Hosted Service

Centrex

PBX-based




de s or
Upgra tures
ea
...
How is your Hosted VoIP system deployed?

www.pugetsoundtechnologies.com

Courtesy of iTel-ip – www.itel-ip.com

26
Traditional Deployment
Standard PBX and IP PBX
functionality
Separate providers for voice,
data, and video services

www.p...
Your Hosted VoIP Deployment
Hosted Services
Hosted Voice, Conferencing, and
Unified Connection all in one
Integrated Web p...
Network Topology
Your Hosted VOIP System converges all services and features on a
nationwide backbone and delivers interco...
Packages
Business Phone
Plan

Business Plus
Plan

 Hosted PBX

Same features as Business
Plan plus:

 Local calling

 R...
A La Carte
User Web Portal integration
with Microsoft Outlook

On-Demand
Conferencing

Call Center
Unified Messaging

Thes...
Access Options
T-1
NxT1
DS3
DSL
Any existing Broadband
Connection*

www.pugetsoundtechnologies.com

Courtesy of iTel-ip – ...
Equipment Options

Cisco 7960

Polycom IP 501

Six Lines
Full duplex speaker

Three lines
Full duplex speaker

Additional ...
Sample End-User Applications
• Connect to same phone
system as HQ
• Enjoy all the benefits of the
“office” in all remote o...
Are You a Candidate for Hosted VoIP?
Is the phone a critical part of your business?
Is your business highly collaborative?...
As We End Our Session
•
•
•
•
•

Increases your productivity
Cuts monthly telecom costs
Scales with your needs
Simple to c...
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Why VoIP is better. Save $1,000's over traditional phone services.

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Why VoIP is better. Save $1,000's over traditional phone services.
Increases your productivity
Cuts monthly telecom costs
Scales with your needs
Simple to control, configure, and customize
Allows you to focus on your business instead of your communications systems

Published in: Technology
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Why VoIP is better. Save $1,000's over traditional phone services.

  1. 1. Voice Over IP A New Choice In Telecommunications www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 1
  2. 2. What You’re Saying About Phone Systems Features hidden and difficult to use No control over moves, adds, changes No support for remote workers Multiple locations costly and hard to manage Upgrades and expansions too costly and unpredictable Can’t justify retaining phone system expert on-staff Difficult maintaining communication between branch offices Difficult to manage multiple phone numbers and voicemails Too many messages all over the place — voice, cell phone, e-mail Multiple vendors make it difficult to manage invoicing How does your current system stack up against these challenges? www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 2
  3. 3. Now there’s a Better Way! Hosted Voice Over IP Service for Business www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 3
  4. 4. Why Hosted VoIP Service? No more headaches Inexpensive to implement Simple to control, configure, customize No more upgrades (i.e., protection from obsolescence) Unparalleled productivity gains Scale according to your needs www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 4
  5. 5. Why Hosted VoIP Service? PBX or Centrex replacement services voted Product of the Year 2003 by Internet Telephony Magazine Hosted IP voice service for local and long distance voice Individual handset phone number assignment and dial-tone Long list of Class 5 features Intra-enterprise private dial plan management Hosted IP voice services provide IP-enabled productivity tools for managing moves, adds, changes Web- and audio-based conferencing service One box for fax, voice, voicemail, and e-mail (unified messaging) Web-based portal for end-user management and personalization www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 5
  6. 6. How will VoIP make your life simpler? www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 6
  7. 7. VoIP Benefits Create “National” campus Allows the combination of multiple sites on one call plan Free your IT staff to maintain systems Save Operating and Capital expense dollars No new infrastructure Free “On-Net” calling Reduce support costs No large investment upfront Ability to easily manage moves, adds and changes Disaster Recovery Advanced feature set www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 7
  8. 8. Easy Login from Any Web Browser www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 8
  9. 9. Synchronize Communications  Phone syncs with browser   Mobile syncs with browser  Service dynamically synchronizes all communications between User Web Portal, Microsoft Outlook, your desktop phone, and IP-enabled wireless devices www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 9
  10. 10. Personalize Your Communications Manage all from your Web portal Available from any Web browser Easy access to company and personal directories Easy template to update www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 10
  11. 11. Company Directory Shared company directory Eliminate multiple directories Look up first, last, or partial name Available from any Web browser Easy to update Update once for everyone Click on any name to dial www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 11
  12. 12. Call Logs Easy to make and return calls Using any browser or phone, see who called Return calls with a click Look up previously dialed numbers Return missed calls directly from a call log www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 12
  13. 13. Call Priority Improves accessibility Treat callers selectively (to increase productivity) Prioritize how callers are handled Create special call groups (e.g., VIP versus Family) Certain callers can find you anywhere Only give out one phone number on business card Protect privacy – no longer give out your home phone number www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 13
  14. 14. Improve Productivity One click to call a favorite Locate favorite numbers in one place Speed dial key customers or vendors without a manual No special codes needed Add favorites with a click User never touches the phone Billing codes available www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 14
  15. 15. Work From Any Internet Connection Work from home Work from hotel Work from client’s office Work from anywhere! No special hardware or lines www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 15
  16. 16. Make It Easy For Your Teleworkers • Set up a remote office instantly • Only need an Internet connection and a directdial phone • Call from remote location but display your office name and number • No geographic limits • Protect privacy by sending calls with Caller ID • Eliminate multiple expense reports www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 16
  17. 17. Make and Take Calls From Any Number Forward calls to any number Mobile phone Home phone Remote office Another extension Forward calls to voicemail easily No feature codes to access or program www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 17
  18. 18. Stop Unwanted Callers Send unwanted callers directly to voicemail (or broadcast a busy signal) www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 18
  19. 19. Outlook Integration Find Me/Follow Me Call Logs Missed Incoming Outgoing Directory Access Fully synchronized with Outlook Contact Directory is always up-to-date Sync up multiple contact directories www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 19
  20. 20. Unified Messaging • • • • • • www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com Manage all inbound messages quickly Prioritize your responses to callers One location to manage all your messages Listen to voicemail as you read e-mail View and print faxes, or fax from an e-mail IMAP and POP3-compliant 20
  21. 21. Conferencing • • Delivers a single-source, easy-to-use audio and Web conferencing solution for users No special hardware or vendors • Available from any Internet browser • Support multiple user types – Scheduled and On Demand www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 21
  22. 22. Office Administrator Portal Say goodbye to multiple vendors, long waits, and high costs Control moves, adds, and changes from any location View and print service records anytime Manage remote offices from main office Free up your IT staff www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 22
  23. 23. Instant Moves, Adds and Changes Change employee info in a few clicks Respond to business needs instantly Expand and downsize to accommodate needs without vendors, hardware, and new trunks Change hunt groups without calling vendors Instantly change employee access to features and restrictions Make changes in a few clicks Follow easy-to-use prompts www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 23
  24. 24. And More… Class 5 features you’re used to: Call Forward Call Pick up Call Waiting Call Hold Call Conference Call Transfer Do Not Disturb Call Park Caller ID Redial Speed Dial Executive Call Handling Group Line Sharing www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 24
  25. 25. How is This Different from a PBX or Centrex-based system? Hosted Service Centrex PBX-based   de s or Upgra tures ea New F   e U ser Remot es Featur  e ties/R Facili   ry ecove ster R Disa /SLA  h Telep  Opex No system purchase IP phones  Purchase system 25-100K average  No system to purchase   No new capital investment Browser-based   New investment New Installment   No new features Order from local Tel Co.  Work from any Internet connection No special equipment   Special design Special equipment  Not an integrated solution  U.S. (and EU 2Q04) is on-net  Customer premise mgmt  Local telephone company  Level 3 reliable network and redundancy   Loss of service outage Purchase extra equipment for redundancy  Local telephone company  IP, analog, digital  Proprietary  Proprietary and analog  pense i ta l E x Cap   Browser based MACs from any Internet connection   No new capital investment Browser based   No new capital investment Browser-based  ach ones www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 25
  26. 26. How is your Hosted VoIP system deployed? www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 26
  27. 27. Traditional Deployment Standard PBX and IP PBX functionality Separate providers for voice, data, and video services www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com Separate providers for voice, data, and video services Unique proprietary systems and support 27
  28. 28. Your Hosted VoIP Deployment Hosted Services Hosted Voice, Conferencing, and Unified Connection all in one Integrated Web portal with Outlook integration www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com Single provider for all converged services Standards-based solutions 28
  29. 29. Network Topology Your Hosted VOIP System converges all services and features on a nationwide backbone and delivers interconnection to PSTN solutions. www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 29
  30. 30. Packages Business Phone Plan Business Plus Plan  Hosted PBX Same features as Business Plan plus:  Local calling  Remote Calling  Local Toll calling  Unified Communications  Unlimited On-net calling  Off-net Long Distance (additional per-minute fee)  Web and Audio Conferencing  Personal Communications Manager (PCM) www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 30
  31. 31. A La Carte User Web Portal integration with Microsoft Outlook On-Demand Conferencing Call Center Unified Messaging These options require minimum of Business Plan www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 31
  32. 32. Access Options T-1 NxT1 DS3 DSL Any existing Broadband Connection* www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 32
  33. 33. Equipment Options Cisco 7960 Polycom IP 501 Six Lines Full duplex speaker Three lines Full duplex speaker Additional CPE Options Cisco 7940 — 2 Lines with full duplex speaker Cisco ATA186 — 2-port analog adapter Polycom IP 600 – Six Lines with full duplex Speaker Polycom IP Conference Room Phone www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 33
  34. 34. Sample End-User Applications • Connect to same phone system as HQ • Enjoy all the benefits of the “office” in all remote offices • Forward voicemails back to corporate • Add, move, or change voice lines in minutes instead of the traditional days or months • End users determine how and when to be contacted, freeing up the admin time Administrative Telecommuter and SOHO • Provide customers one number to reach you anywhere • Assign VIP treatment for hot prospects so calls aren’t missed • Track calling activity with one click Sales Mobile Employees • Click-to-call from anywhere on Internet-enabled cell phone • Operate in the field like you’re in the office • Notification of voicemail messages saves you time and expense www.pugetsoundtechnologies.com IT • Implement efficient communications system with minimal time, effort, cost • More time to focus on systems and issues Courtesy of iTel-ip – www.itel-ip.com 34
  35. 35. Are You a Candidate for Hosted VoIP? Is the phone a critical part of your business? Is your business highly collaborative? Do you use conferencing today? Want to eliminate the costs and management associated with branch offices? Do you have a mobile sales force? Is your business focused on customer service? Do you anticipate rapid or uncertain growth? Are you planning an office move soon? Are you looking for increases in business productivity? Do you want control and management over moves, adds, and changes? Do you want to eliminate costly upgrades or expansion? Do you want immediate access to new features? www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 35
  36. 36. As We End Our Session • • • • • Increases your productivity Cuts monthly telecom costs Scales with your needs Simple to control, configure, and customize Allows you to focus on your business instead of your communications systems www.pugetsoundtechnologies.com Courtesy of iTel-ip – www.itel-ip.com 36

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