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Using The Right Tool For The Job Finding Balance Between Six Sigma and Creative Problem Solving
Overview <ul><li>Project Managers Are Problem Managers </li></ul><ul><li>Six Sigma Overview </li></ul><ul><li>Creative Pro...
Project Managers Are Problem Managers <ul><li>“ Projects are nothing more than problems scheduled for a solution” </li></u...
Problem Management Skills for the Project Manager <ul><li>Problem Identification </li></ul><ul><li>Problem Analysis </li><...
General Considerations <ul><li>When to Use Creative Problem Solving </li></ul><ul><ul><li>New or Uniquely Different Produc...
Six Sigma Overview <ul><li>Six Sigma Defined: </li></ul><ul><ul><li>Six Sigma is a rigorous and disciplined methodology th...
Six Sigma Overview  (cont’d) <ul><li>DMAIC Approach: </li></ul><ul><ul><ul><li>Define  the Customer, their Critical to Qua...
The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram <...
The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram <...
The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram <...
The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram <...
The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram <...
The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram <...
The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram <...
The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram <...
Creative Problem Solving Overview <ul><li>Creative Problem Solving Defined: </li></ul><ul><ul><li>The mental process of cr...
Creative Problem Solving Overview  (cont’d) <ul><li>Creative Problem Solving Process: </li></ul><ul><ul><li>Problem Defini...
Creative Problem Solving Toolbox <ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>Idea...
Creative Problem Solving Toolbox <ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>Idea...
Creative Problem Solving Toolbox <ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>Idea...
Creative Problem Solving Toolbox <ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>Idea...
Creative Problem Solving Toolbox <ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>Idea...
Differences & Similarities <ul><li>Differences: </li></ul><ul><ul><li>Creative Problem Solving: </li></ul></ul><ul><ul><ul...
Differences & Similarities  (cont’d) <ul><li>Similarities: </li></ul><ul><ul><li>Both are problem solving tools </li></ul>...
Guidelines For Selecting The Right Tool <ul><li>Six Sigma: </li></ul><ul><ul><li>Process has already been defined </li></u...
How Do Six Sigma and Creative Problem Solving Compliment Each Other? <ul><li>Six Sigma Needs Creative Problem Solving for:...
Concluding Remarks <ul><li>As a leaders and caretakers for the successful development and implementation of projects: </li...
Concluding Remarks <ul><li>Each approach has its own limitations depending upon the problem </li></ul><ul><li>There is no ...
QUESTIONS ???
THANK YOU !!!
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Tools for Creative Problem Solving/Innovation & Tools for SixSigma/Lean

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Tools for Creative Problem Solving/Innovation & Tools for SixSigma/Lean

  1. 1. Using The Right Tool For The Job Finding Balance Between Six Sigma and Creative Problem Solving
  2. 2. Overview <ul><li>Project Managers Are Problem Managers </li></ul><ul><li>Six Sigma Overview </li></ul><ul><li>Creative Problem Solving Overview </li></ul><ul><li>Differences & Similarities </li></ul><ul><li>Guidelines For Selecting The Right Tool </li></ul>
  3. 3. Project Managers Are Problem Managers <ul><li>“ Projects are nothing more than problems scheduled for a solution” </li></ul><ul><ul><li>J.M. Juran, noted Quality Guru </li></ul></ul>
  4. 4. Problem Management Skills for the Project Manager <ul><li>Problem Identification </li></ul><ul><li>Problem Analysis </li></ul><ul><li>Creative Problem Solving </li></ul><ul><li>Idea Generation </li></ul><ul><li>Facilitation </li></ul><ul><li>Negotiation </li></ul><ul><li>Qualitative (Gut Feel) Analysis </li></ul><ul><li>Quantitative (Statistical) Analysis </li></ul>
  5. 5. General Considerations <ul><li>When to Use Creative Problem Solving </li></ul><ul><ul><li>New or Uniquely Different Product, Service and/or Project </li></ul></ul><ul><ul><li>Metrics (Data) Do Not Yet Exist </li></ul></ul><ul><ul><li>Radical or Incremental Improvement Problem </li></ul></ul><ul><li>When to Use Six Sigma: </li></ul><ul><ul><li>Problem Related To Existing Product, Service and/or Project </li></ul></ul><ul><ul><li>Process Oriented Problem </li></ul></ul><ul><ul><li>Metrics (Data) Already Exist </li></ul></ul><ul><ul><li>Incremental Improvement Problem </li></ul></ul><ul><li>“ Blend Zone”: </li></ul><ul><ul><li>The place where most of our projects reside </li></ul></ul>
  6. 6. Six Sigma Overview <ul><li>Six Sigma Defined: </li></ul><ul><ul><li>Six Sigma is a rigorous and disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating &quot;defects&quot; in manufacturing and service-related processes </li></ul></ul><ul><ul><li>To enhance, repair or otherwise positively affect a problem or process </li></ul></ul>
  7. 7. Six Sigma Overview (cont’d) <ul><li>DMAIC Approach: </li></ul><ul><ul><ul><li>Define the Customer, their Critical to Quality (CTQ) issues, and the Core Business Process involved </li></ul></ul></ul><ul><ul><ul><li>Measure the performance of the Core Business Process involved </li></ul></ul></ul><ul><ul><ul><li>Analyze the data collected and process map to determine root causes of defects and opportunities for improvement </li></ul></ul></ul><ul><ul><ul><li>Improve the target process by designing creative solutions to fix and prevent problems </li></ul></ul></ul><ul><ul><ul><li>Control the improvements to keep the process on the new course </li></ul></ul></ul>
  8. 8. The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>SIPOC </li></ul><ul><li>Pareto Diagram </li></ul><ul><ul><li>80/20 Rule </li></ul></ul><ul><li>Variance Analysis </li></ul><ul><ul><li>Control Chart </li></ul></ul><ul><li>Process Mapping </li></ul><ul><li>Kano Charting </li></ul><ul><li>Failure Mode Effect Analysis </li></ul>
  9. 9. The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>SIPOC </li></ul><ul><li>Pareto Diagram </li></ul><ul><ul><li>80/20 Rule </li></ul></ul><ul><li>Variance Analysis </li></ul><ul><ul><li>Control Chart </li></ul></ul><ul><li>Process Mapping </li></ul><ul><li>Kano Charting </li></ul><ul><li>Failure Mode Effect Analysis </li></ul>
  10. 10. The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>SIPOC </li></ul><ul><li>Pareto Diagram </li></ul><ul><ul><li>80/20 Rule </li></ul></ul><ul><li>Variance Analysis </li></ul><ul><ul><li>Control Chart </li></ul></ul><ul><li>Process Mapping </li></ul><ul><li>Kano Charting </li></ul><ul><li>Failure Mode Effect Analysis </li></ul>
  11. 11. The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>SIPOC </li></ul><ul><li>Pareto Diagram </li></ul><ul><ul><li>80/20 Rule </li></ul></ul><ul><li>Variance Analysis </li></ul><ul><ul><li>Control Chart </li></ul></ul><ul><li>Process Mapping </li></ul><ul><li>Kano Charting </li></ul><ul><li>Failure Mode Effect Analysis </li></ul>
  12. 12. The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>SIPOC </li></ul><ul><li>Pareto Diagram </li></ul><ul><ul><li>80/20 Rule </li></ul></ul><ul><li>Variance Analysis </li></ul><ul><ul><li>Control Chart </li></ul></ul><ul><li>Process Mapping </li></ul><ul><li>Kano Charting </li></ul><ul><li>Failure Mode Effect Analysis </li></ul>
  13. 13. The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>SIPOC </li></ul><ul><li>Pareto Diagram </li></ul><ul><ul><li>80/20 Rule </li></ul></ul><ul><li>Variance Analysis </li></ul><ul><ul><li>Control Chart </li></ul></ul><ul><li>Process Mapping </li></ul><ul><li>Kano Charting </li></ul><ul><li>Failure Mode Effect Analysis </li></ul>
  14. 14. The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>SIPOC </li></ul><ul><li>Pareto Diagram </li></ul><ul><ul><li>80/20 Rule </li></ul></ul><ul><li>Variance Analysis </li></ul><ul><ul><li>Control Chart </li></ul></ul><ul><li>Process Mapping </li></ul><ul><li>Kano Charting </li></ul><ul><li>Failure Mode Effect Analysis </li></ul>
  15. 15. The Six Sigma Toolbox <ul><li>Standard Deviation </li></ul><ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>SIPOC </li></ul><ul><li>Pareto Diagram </li></ul><ul><ul><li>80/20 Rule </li></ul></ul><ul><li>Variance Analysis </li></ul><ul><ul><li>Control Chart </li></ul></ul><ul><li>Process Mapping </li></ul><ul><li>Kano Charting </li></ul><ul><li>Failure Mode Effect Analysis </li></ul>
  16. 16. Creative Problem Solving Overview <ul><li>Creative Problem Solving Defined: </li></ul><ul><ul><li>The mental process of creating a solution to a problem </li></ul></ul><ul><ul><li>Special form of problem solving in which the solution is independently created rather than learned with assistance </li></ul></ul><ul><ul><li>Requires more than just knowledge and thinking </li></ul></ul><ul><ul><li>Development of a fresh, new approach to a problem or process </li></ul></ul>
  17. 17. Creative Problem Solving Overview (cont’d) <ul><li>Creative Problem Solving Process: </li></ul><ul><ul><li>Problem Definition </li></ul></ul><ul><ul><li>Problem Research & Analysis </li></ul></ul><ul><ul><li>Idea Generation </li></ul></ul><ul><ul><li>Incubation </li></ul></ul><ul><ul><li>Idea Selection </li></ul></ul><ul><ul><li>Idea Implementation </li></ul></ul><ul><ul><li>Feedback & Control </li></ul></ul>
  18. 18. Creative Problem Solving Toolbox <ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>Idea Generation </li></ul><ul><ul><li>Brainstorming </li></ul></ul><ul><ul><li>Storyboarding </li></ul></ul><ul><ul><li>100’s of others… </li></ul></ul><ul><li>Lateral Thinking </li></ul><ul><ul><li>Alternative Solutioning </li></ul></ul><ul><ul><li>Force Fit </li></ul></ul><ul><ul><li>10’s of others… </li></ul></ul><ul><li>Mind Mapping </li></ul><ul><li>Cash Curve </li></ul>
  19. 19. Creative Problem Solving Toolbox <ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>Idea Generation </li></ul><ul><ul><li>Brainstorming </li></ul></ul><ul><ul><li>Storyboarding </li></ul></ul><ul><ul><li>100’s of others… </li></ul></ul><ul><li>Lateral Thinking </li></ul><ul><ul><li>Alternative Solutioning </li></ul></ul><ul><ul><li>Force Fit </li></ul></ul><ul><ul><li>10’s of others… </li></ul></ul><ul><li>Mind Mapping </li></ul><ul><li>Cash Curve </li></ul>
  20. 20. Creative Problem Solving Toolbox <ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>Idea Generation </li></ul><ul><ul><li>Brainstorming </li></ul></ul><ul><ul><li>Storyboarding </li></ul></ul><ul><ul><li>100’s of others… </li></ul></ul><ul><li>Lateral Thinking </li></ul><ul><ul><li>Alternative Solutioning </li></ul></ul><ul><ul><li>Force Fit </li></ul></ul><ul><ul><li>10’s of others… </li></ul></ul><ul><li>Mind Mapping </li></ul><ul><li>Cash Curve </li></ul>
  21. 21. Creative Problem Solving Toolbox <ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>Idea Generation </li></ul><ul><ul><li>Brainstorming </li></ul></ul><ul><ul><li>Storyboarding </li></ul></ul><ul><ul><li>100’s of others… </li></ul></ul><ul><li>Lateral Thinking </li></ul><ul><ul><li>Alternative Solutioning </li></ul></ul><ul><ul><li>Force Fit </li></ul></ul><ul><ul><li>10’s of others… </li></ul></ul><ul><li>Mind Mapping </li></ul><ul><li>Cash Curve </li></ul>
  22. 22. Creative Problem Solving Toolbox <ul><li>Cause & Effect </li></ul><ul><ul><li>Ishikawa Diagram </li></ul></ul><ul><li>Idea Generation </li></ul><ul><ul><li>Brainstorming </li></ul></ul><ul><ul><li>Storyboarding </li></ul></ul><ul><ul><li>100’s of others… </li></ul></ul><ul><li>Lateral Thinking </li></ul><ul><ul><li>Alternative Solutioning </li></ul></ul><ul><ul><li>Force Fit </li></ul></ul><ul><ul><li>10’s of others… </li></ul></ul><ul><li>Mind Mapping </li></ul><ul><li>Cash Curve </li></ul>
  23. 23. Differences & Similarities <ul><li>Differences: </li></ul><ul><ul><li>Creative Problem Solving: </li></ul></ul><ul><ul><ul><li>Overcome the mind's instinctive tendency to use &quot;oversimplified associative thinking&quot; in which two related concepts are so closely associated that their differences, and independence from one another, are often overlooked </li></ul></ul></ul><ul><ul><li>Six Sigma: </li></ul></ul><ul><ul><ul><li>Data-driven, systematic approach to problem solving, with a focus on customer impact </li></ul></ul></ul><ul><ul><ul><li>-------------------------------------------------------------------- </li></ul></ul></ul><ul><ul><li>Mental Processing vs. Statistical Analysis </li></ul></ul><ul><ul><li>Independent Creations vs. Existing Knowledge </li></ul></ul><ul><ul><ul><li>New vs. Known </li></ul></ul></ul>
  24. 24. Differences & Similarities (cont’d) <ul><li>Similarities: </li></ul><ul><ul><li>Both are problem solving tools </li></ul></ul><ul><ul><li>Both expend a great deal of effort in identifying and defining the problem to be solved </li></ul></ul><ul><ul><li>To be declared successful, both must improve the problem or process being addressed </li></ul></ul><ul><ul><li>Both are subjected to metrics and measurements after the solution is implemented </li></ul></ul>
  25. 25. Guidelines For Selecting The Right Tool <ul><li>Six Sigma: </li></ul><ul><ul><li>Process has already been defined </li></ul></ul><ul><ul><li>Existing processes need improvement </li></ul></ul><ul><ul><li>Metrics and data are available </li></ul></ul><ul><ul><li>Problem can be defined as a “defect” </li></ul></ul><ul><ul><li>Deliberate search for process improvement </li></ul></ul><ul><li>Creative Problem Solving : </li></ul><ul><ul><li>Process or approach does not currently exist </li></ul></ul><ul><ul><li>Metrics and data are unavailable </li></ul></ul><ul><ul><li>Systematic approach to problem solving does has not produced results </li></ul></ul><ul><ul><li>Deliberate search for new ideas </li></ul></ul>
  26. 26. How Do Six Sigma and Creative Problem Solving Compliment Each Other? <ul><li>Six Sigma Needs Creative Problem Solving for: </li></ul><ul><ul><li>Developing unique solutions to resolve gaps that are discovered or created in the process </li></ul></ul><ul><ul><li>Unstructured idea campaigns leveraged by creative problem solving techniques often lead to new suggestions for process improvement efforts </li></ul></ul><ul><li>Creative Problem Solving Needs Six Sigma for: </li></ul><ul><ul><li>The capacity (resource, time, process, etc.) increases generated by process improvement activities provide project team members with more time to generate ideas and for quiet incubation </li></ul></ul><ul><ul><li>Six Sigma process improvement campaigns often discover situations where improvements can only be made by developing entirely new solutions where measurable data is not available </li></ul></ul>
  27. 27. Concluding Remarks <ul><li>As a leaders and caretakers for the successful development and implementation of projects: </li></ul><ul><ul><li>Learn WHY both are uniquely different approaches to problem solving </li></ul></ul><ul><ul><li>Learn WHAT each approach offers when facing specific problems </li></ul></ul><ul><ul><li>Learn WHEN to use each approach </li></ul></ul><ul><ul><li>Learn HOW each approach is designed to deliver different results </li></ul></ul><ul><ul><li>Learn WHERE each approach can be best leveraged in the Project Management Lifecycle </li></ul></ul><ul><li>Having a good mix of Six Sigma process improvement projects along with new product/service development projects insures a well balanced project portfolio </li></ul>
  28. 28. Concluding Remarks <ul><li>Each approach has its own limitations depending upon the problem </li></ul><ul><li>There is no right or wrong usage between the two approaches </li></ul><ul><li>Use the tools that work best for you </li></ul><ul><li>Be on the lookout for extra tools to put in your problem solving toolbox </li></ul><ul><li>Be willing to coach your project teams on the usage of these techniques and approaches </li></ul>
  29. 29. QUESTIONS ???
  30. 30. THANK YOU !!!

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