Know Your Customers is part of Situation Analysis which is part of a SOSTAC ® Digital Marketing Plan.
SOSTAC ® Video on youtube PRSmith1000 channel http://tinyurl.com/cugmb5f
SOSTAC ® video on PR Smith Marketing Facebook http://tinyurl.com/9l5hy97
SOSTAC ® eBook on Basic Marketing Plan
http://tinyurl.com/cavpx6q with complimentary kindle app (on right hand side of page)