Task Analysis

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Task Analysis

  1. 1. Task Analysis<br />
  2. 2.
  3. 3. Surveys<br />Interviews<br />Focus groups<br />Ethnography<br />User Research<br />Task Analysis<br />Personas<br />Scenarios<br />Use Cases<br />HTA<br />Requirements Definition<br />
  4. 4. Persona<br />A composite profile of a typical user representative of a user (stakeholder) group.<br />
  5. 5. Persona<br />Undergraduate CGT student<br />Name: …<br />Age: …<br />From: …<br />Interests: …<br />Typical day: …<br />Computer/Internet use: …<br />Relevant goals: …<br />Relevant behaviors: …<br />
  6. 6. Why Personas?<br />Design for SPECIFIC individuals with SPECIFIC needs.<br />Remember!<br />Personas are based on research!<br />
  7. 7. Scenario<br />A specific story describing how a persona would interact with the product over the course of a day.<br />
  8. 8. Scenario<br />
  9. 9. Use case<br />Step-by-step description of how a persona would accomplish a typical task, including system responses.<br />
  10. 10. Use Case: Download course syllabus<br /><ul><li>Brenda types in URL
  11. 11. System displays login page
  12. 12. Brenda enters user name & password
  13. 13. System displays list of courses
  14. 14. Brenda clicks course link
  15. 15. System displays course home page
  16. 16. Brenda searches for syllabus, clicks syllabus
  17. 17. System asks: Open or Save?
  18. 18. Brenda clicks Save
  19. 19. System asks Where?
  20. 20. Brenda selects destination folder; clicks OK
  21. 21. System initiates download</li></li></ul><li>Surveys<br />Interviews<br />Focus groups<br />Ethnography<br />User Research<br />Task Analysis<br />Personas<br />Scenarios<br />Use Cases<br />HTA<br />Requirements Definition<br />
  22. 22. Hierarchical Task Analysis<br />Break-down of a typical task into the smallest sub-tasks.<br />
  23. 23. Hierarchical Task Analysis<br />
  24. 24. Requirements Definition<br />List of information, features, capabilities personas require to accomplish their goals.<br />
  25. 25. Surveys<br />Interviews<br />Focus groups<br />Ethnography<br />User Research<br />Task Analysis<br />Personas<br />Scenarios<br />Use Cases<br />HTA<br />Requirements Definition<br />

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