e-dialogos: An e-participation case at the local level


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e-dialogos is a best practice case of e-participation, allowing citizens to deliberate online with the City Council, implemented in Greece.

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e-dialogos: An e-participation case at the local level

  1. 1. The challenge of e-deliberation Lessons from e-dialogos in Greece 9th World e-Democracy Forum Vassilis Goulandris Paris, 16-17 October 2008 Strategic Planner
  2. 2. Trikala: The 1st Digital City 14 Wi-Fi nodes providing free wireless internet to 5,000 citizens and businesses daily 30 km of fibre optic “Demosthenis”: A citizens’ multichannel complaint system Intelligent transportation Telecare Integrated controlled parking system Heads the first digital community aimed at the Remote Provision of Services to Citizens through Digital Technology Administration Systems
  3. 3. Leading next day digital cities ►Forms “Digital Cities Central Greece S.A.”, an organization to advance ICT infrastructure and services through a public- private partnership scheme involving 11 cities ►Leader for INTERREG IVC project involving 10 EU partners aiming to develop the next model for digital cities ►Organizes intl conference “Broadband Cities 2008”, 20-23 October 2008
  4. 4. e-dialogos: The project ► An innovative and fully fledged e-Democracy platform for the citizens of the City of Trikala to participate in the decision making processes of the city ► The innovation of the project lies in its holistic and fully integrated approach to e-Participation, combining online deliberative and voting processes. ► A unique and original methodology of e-deliberation based on best practices worldwide & consistent with the current political theory of democracy and models of deliberation.
  5. 5. www.edialogos.gr Many innovations are built-in the platform Information in every step Bottom-up Top-down Ontology based platform
  6. 6. The e-dialogos Platform The platform comprises of three tools: ►a top-down e-Survey system, where municipality can ask citizens to respond to specific issues of interest to the municipality; ►a bottom-up e-Petition system; ►an e-forum for direct moderated dialogue ►and, most importantly, what is termed a fully fledged e-deliberation process, where the innovation of the project lies.
  7. 7. The e-deliberation process ►This is a ‘serial process’ within a specific time-frame with 5 well-defined concrete steps embedded in each deliberative cycle ►A process where different e-tools are assigned to a particular and appropriate use ►Engaged and informed citizens from start- to-end
  8. 8. The e-deliberation process Task ◄ ►Tool Agenda setting e-poll Discussion e-Forum [moderated] Quantifying Opinions e-Survey Decision-making◄ ► i-City Council
  9. 9. Communication is critical Brand Poster Brochure
  10. 10. … and a technical view Presentation Layer Services to Moderators Services to Citizens ► provides unified Dialogue Access Education Information Participation Mngt Mngt services to the citizens ► supports multiple- Application Layer step deliberation news e-forums Content Role alerts e-surveys Portal process (workflow- & Topic & Access archive polls Mngt Mngt Mngt based) library e-petitions ► flexibility in tool Semantic Layer utilization Ontology editor / Ontology Ontology data modeling maintenance Engine ► ontology-based ► open standards Data Layer ► OSS
  11. 11. The ontology ► complete knowledge model of the eParticipation processes UPPER ONTOLOGY ► layered approach upper tier: abstract model of eParticipation methodology and its DELIBERATION ONTOLOGY processes middle tier: models the main CONSULTATION PETITION process of the methodology ONTOLOGY ONTOLOGY bottom tier: models corresponding electronic processes of the methodology
  12. 12. Critical success factors ►Strong commitment from policy makers to seriously engage in the process ►Definite decisions and outcomes at the end of the process to convince that citizens are heard ►Effort for sound user-friendly Interface Design so that it is intuitive and easy to use to the average citizen. ►Training for Citizens, Moderators and Municipality officials ►Multi-channel communication plan to attract participation
  13. 13. “The magic of the Internet is that it is free and open to everybody so small ideas can become big ideas.” Adam Green, MoveOn.org
  14. 14. More info http://onlinepolitics.wordpress.com/edialogos/