Building a successful victim support service – experiences from Scotland


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Presentation by Frida Wheldon, Head of Policy, Victim Support Europe in conference "Supporting Victims of Crime in Latvia – Possibilities and Challenges" organised by Centre for Public Policy PROVIDUS on February 21-22, 2013 in Riga.
Conference was organized in project "Conference is organized within framework of project Response to Crime Latvia and Beyond”.

Further information about project:
Further information about conference:


Prezentācija "Kā palīdzēšana noziedzīgos nodarījumos cietušajiem palīdz Skotijai – jauna perspektīva Latvijai" (Frida Wheldon, Organizācijas „Atbalsts cietušajiem Eiropā” politikas nodaļas vadītāja) konferencē "Atbalsta sistēma noziedzīgos nodarījumos cietušajiem – Latvijas iespējas un izaicinājumi".
Konference tika organizēta 2013.gada 21.-22.februārī Rīgā projekta "Atbalsta sistēma noziegumos cietušajiem - Latvijā un citur" ietvaros.

Plašāka informācija par projektu:
Plašāka informācija par konferenci:

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Building a successful victim support service – experiences from Scotland

  1. 1. Frida Wheldon Building a successful victim support service – experiences from Scotland Conference is organized within project “Support for Victims of Crime: Substantial or Nominal. Latvia and Beyond”. Project is financed by European Union#cietušiem // #victimslatvia // @providus
  2. 2. History• 1974 – victim support starts in Bristol• 1978 - National Association of Victim Support schemes• 1981 – first Scottish victim support scheme• 1985 – Victim Support Scotland established
  3. 3. Victim Support Scotland 2012• 92.000 victims• 100.000 witnesses• 300.000 contacts with victims and witnesses• €5 million in criminal injuries compensation
  4. 4. Structure of organisation• Victim Service – every local authority – Referrals from Police, other org. and self-referrals – Emotional, practical, financial support, crime prevention, information and advice – Accessed immediately following crime and beyond• Witness Service – every sheriff and high court – Referrals from Prosecution and in court – Practical information, moral support and reassurance – On the day of trial (familiarisation visit)• National office – Advocacy – advance needs and rights of victims/witnesses – Increase knowledge – research, training, proactive out-reach – Communication – publications and information material
  5. 5. Factors to bear in mind• Vision focus on outcomes for victims• Scope wide enough to deal with all victims’ needs• Referrals• Needs assessment - tailor services to meet need• Method of service provision
  6. 6. Challenges – Funding – Fragmentation – Uniform quality standards – Referrals – Data protection – Duration of support (short-term/long-term) – Volunteer/staff – training and expectations – Generic/specific – recognise need without creating hierarchy
  7. 7. Summary• How will victims access your service? (referrals)• What kind of services will you offer? (minimum standards)• How will you get the skills to provide this service? (Training and behaviours)• How will you interact with victims? (needs’ assessment, user feedback, open dialogue)• Stronger together (value of partnerships)
  8. 8. Thank you!Frida WheldonHead of Policy, Victim Support