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Government and
Software-as-a-Service
Services
Traits
● Bespoke, custom development
● Large upfront costs
● Pay hourly, fees for service
Software-as-a-Service
Definition
“Software as a service (SaaS; pronounced /sæs/) is a software
licensing and delivery model in which software is licensed on a
subscription basis and is centrally hosted.”
- Wikipedia
Traits
● Web-based
● Frequent and/or recurring updates across single platform
● Scalable approach to delivering services
● Subscription-based pricing (monthly/yearly)
● Centralized hosting (“the cloud”)
● Service/support
Benefits
● Implementation time greatly reduced
● Lower risks
● Faster updates
● Maintenance responsibility shifts to vendor
Best practices
● Use test environments
● Talk to peers
● Carefully examine licensing models
● UI/UX matters
Questions to ask
● Do you need (really) customized development?
● Do you have budget for recurring/ongoing customized
development?
● If yes to above question, will this be maintained internally or by a
third party?
● If internally, do you have great developers/designers/IT
managers that can maintain AND continually upgrade? (If no to
this question, you should use SaaS.)
Connect
● proudcity.com
● info@proudcity.com

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Government and software as-a-service