Welcome to our Culture Book!
Discover what our company is all about
through the words of our employees.
At ProRehab, we believe that if we consistently provide the best possible care, then
Pat W. Jody K. Bob T. Andrea B.
our patients will achieve their goals. To succeed at providing the best care as a
company, we need to maintain a culture where employees’ main focus is providing
a superior experience for each patient from the moment they come through our
doors to the day they return to an optimal physical condition. The purpose of our
Culture Book is to lend an inside look into what ProRehab’s culture is based on.
So to all our patients, prospective patients, future hires, and business partners,
read on to discover what ProRehab culture is – straight from our staff.
• Unprecedented Clinical Excellence: Excellence defined by outcomes,
Dan B. Larry B. Kelli G. Brian K. use of current best evidence, accountability, and on-going education.
• Unequaled Family: We treat each other and our patients with compassion,
tolerance, and support.
• Unyielding Service: Unyielding servant’s attitude of selflessness
and humility toward those lives we touch.
• Unending Passion: Unending passionate pursuit of our mission.
• Unwavering Commitment: Unwavering commitment to honesty,
integrity, and ethics in all that we do.
ProRehab partners pictured at left.
Kyle K. Sharon L. Bethany R. Tim W.
The 10 AmaZing! customer service principles are our core beliefs about customer service.
Not only do we believe in the principles, we live them. Our culture is guided by these
10 principles, and they promote an environment where patients and employees enjoy the
therapy experience. The standards are set high. If you live by these standards, they yield
AmaZing! experiences every day!
ProRehab’s first employees upon opening! 1. AmaZing! Rules without rules
2. AmaZing! Mindset: It’s all about your beliefs
3. AAAmaZing! First 30 seconds: Affirmation, Attention, Appreciation
4. AmaZingly friendly is the difference maker
Amy Tenhumberg, PHR Director of Human Resources 5. AmaZing! Atmosphere: “where everybody knows your name”
Working for ProRehab has given me the opportunity to grow both professionally and personally. Eleven years 6. AmaZing! Skillset: Listen, Learn, Act
ago, when ProRehab first opened, seems like a lifetime ago. Six people have grown to 130-plus employees; 7. AmaZing! Recovery takes C.L.A.S.S. (Compassion. Listen. Apologize. Satisfy Needs. Start Over.)
one clinic has developed eight more clinics, added the state of Kentucky, and added the Home Health
Division. What’s next? There’s always something new around the corner, and that’s what keeps things 8. AmaZing! And then some
exciting and never dull! The teamwork at ProRehab is indescribable! Employees of ProRehab are committed
9. AmaZing! Attitude every day
and always give 110 percent to each other and to the patients. The ProRehab Culture goes something like
this: It’s “we,” not “I”; it’s “ours,” not “mine.” ProRehab is the best! 10. AmaZing! Results are worth fighting for
Tricks of the Trade
At ProRehab, we use the highest
quality therapy equipment to help
speed recovery and enhance therapeutic
results along with a combination of
techniques to relieve pain and increase
coordination, strength, endurance,
and range of motion. ProRehab’s Vision and Mission
ProRehab’s future is assured when we reach for the following:
• We reach objective goals — with the heaviest priority on the ultimate outcome
as measured by patient loyalty.
• We treat every patient, teammate, and stakeholder as a family member.
Ultrasound Imaging Machine • We are the best first choice for physical and occupational therapy due to our unparalleled
service commitment within the clinic and community and clinical excellence.
• We value evidence-based practice in medicine and business.
• We make doing business with us easy, fun, and memorable.
The focus of what we do: ProRehab exists to provide professional rehabilitation that
results in the ultimate outcome — a healthier, highly engaged, and loyal patient.
7300 E. Indiana St., Suite 102 Lisa Kiesel, DPT
At ProRehab we offer Lymphedema and Pelvic Floor Rehab Programs as well as our on-site
We have many experienced therapists with a variety of expertise and interests who are all willing to
Pedorthics Laboratory where we manufacture custom foot orthotics. Our goal at ProRehab share their knowledge with other clinicians to treat our patients with the best evidence-based treatment
is to educate and teach patients the skills to manage their condition and to improve their approach!
quality of life. ProRehab also has physical therapy programs specifically for the treatment
of pain and dysfunctions affecting women. Helping women regain control over their bodies
is the number one priority of care. Jill Hickey, DPT, SCS
Our patients are our priority, and we do what is in their best interest using evidence-based practice and
doing everything to meet our patients’ needs and expectations.
Anne Basden, DPT, CSCS, MLD/CDP
It is addictive and contagious working with people of character — people who treat others
Kasey Wahl, ATC
as they would want to be treated. ProRehab provides the best physical care, but combines it with unbeatable patient-therapist interaction.
Kayla G. Kasey W.
Jamie B. Anne B.
Lisa K. Jill H. Kelli G.
Paul Gorman, PTA, ATC, CSCS Thomas K. Bob T.
The personalities in our clinic set up an easygoing, friendly atmosphere Bethany H.
that allows us to get to know each other and our patients.
Phil Plisky, PT, DSC, OCS, ATC, CSCS
At ProRehab, we have a culture of learning and collaboration. Every
clinician, whether practicing for two months or 25 years, is actively
engaged in professional development.
Thomas Knox, DPT, CSCS, RKC
With new patients, I get to know who they are and what they do for a
little bit before beginning to dive into the PT aspect of things to let them
know that they matter as a person, not just as an injury.
Jamie T. Linda M.
4421 N. First Ave.
ProRehab is home to the only Functional Movement Screen (FMS) in the Tri-State area. FMS
is a ranking and grading system that documents movement patterns that are key to normal
function. By screening these patterns, the FMS readily identifies functional limitations and
asymmetries. These are issues that can reduce the effects of functional training and physical
conditioning and distort body awareness.
The FMS generates the Functional Movement Screen Score, which is used to target problems
and track progress. This scoring system is directly linked to the most beneficial corrective exercises
to restore mechanically sound movement patterns. At ProRehab we monitor the FMS score
to track progress and to identify those exercises that will be most effective to restore proper
movement and build strength in each individual.
5625 Pearl Drive, Suite 100 1101 Professional Blvd., Suite 102
ProRehab specializes in low back pain (LBP) programs. LBP will affect between 60 and 80 percent of At ProRehab we specialize in Board Certification. Board Certification is the process by which
the population. Because recurrence of acute episodes may lead to chronic disabling LBP, the therapists a physical therapist builds on a broad base of knowledge and skills related to a particular
at ProRehab have devoted time and resources toward understanding the factors related to recurrence. area of practice. By maintaining their specialist certification, certified specialists indicate that
At ProRehab we also utilize Rehabilitative Ultrasound Imaging (RUSI) to give instant visual feedback they are committed to clinical excellence and the development of knowledge and skills in
to the patient and therapist. Research demonstrates that by using Rehabilitative Ultrasound Imaging their chosen specialty.
as a form of visual biofeedback, we can facilitate our patients’ ability to learn to control the muscle
activity of their stabilizing muscles, to improve proprioception, and to speed up the motor learning • Of the 57 Orthopaedic Clinical Specialists (OCS) in the state of Indiana,
process involved in retraining pelvic floor, transverse abdominal, and multifidus muscles. seven of these specialists are ProRehab employees.
Of the 12 Sports Clinical Specialists (SCS) in the state of Indiana,
Debbie Hilgeman, Front Office
four are members of ProRehab’s staff.
Patients receive the very best care and respect they deserve and as an employee, I feel very fortunate to
be a part of this “Amazing!” team!
Beth R. Tim W. Staci B. Kyle K.
Joey P. Courtney H. Kathy C. Lisa K.
Newburgh: 8887 High Pointe Drive, Suite E Rockport: 2827 W. State Road 66, Suite B
Joey Pettyjohn, DPT, OCS Kathy Coomes, MPT, CSCS
I go to work every day with a good attitude, a smile on my face, The Rockport clinic is a great place to work as it allows me the opportunity
and the mindset that today I am going to make someone feel better. to do what I feel is my calling. I get to help people.
Courtney Howton, Front Office Lisa Kress, Front Office
Seeing the smiles on patients’ faces when you greet them by name, developing I can truly say that I feel at home with ProRehab.
friendships, and listening to their stories shows you truly care about them.
Choose ProRehab – several locations to serve you where you live, work, or play • (866) 885-9691 • www.prorehab-pc.com
ProRehab Staff < Aces Soccer Classic
We’re still privately owned and operated with ProRehab Aces Soccer Classic –
the majority of our staff being homegrown. September 10-12, 2010
> Above and Beyond
Presented to ProRehab on behalf of the > ProRehab Tattoos
men and women of the National Guard and
Reserve Forces, for outstanding service and Fun temporary rub-on ProRehab tattoos.
continuing support to the National Defense.
Vincennes: 2121 Willow St.
ProRehab has five CHTs on staff. Hand therapy is the discipline that addresses injuries and
conditions of the hand, wrist, elbow, and shoulder. Certified hand therapists (CHT) are either
occupational or physical therapists who have a minimum of five years of clinical experience,
including 4,000 hours or more in hand therapy practice.
CHTs also must successfully pass a comprehensive test of advanced clinical skills and theory.
The CHT credential offers assurance to the public that the therapist has achieved the highest
level of competency in the profession and stays up to date with the latest evidence in hand
therapy. ProRehab’s hand therapists are certified and work closely with physicians and patients
to provide a continuum of care. Treatment often begins within days of the injury or surgery
and continues until the patient has returned to work and/or a productive lifestyle. Kevin R.
Mark Goodrich, PT, ATC
I love coming to work because deep down, I know that I have been blessed
to work in a caring profession that can make a true difference in the lives
of the people we treat.
Betty Butler, Front Office
We provide sponsorship for events that help our community become
a healthier and more active community.
In Vincennes, ProRehab and Dr. Terry Fenwick of Mark G.
Quest Orthopedics are your experts in sports medicine.
Betty B. Jill T. Bethany H.
Brittany B. Steve B. Janelle B. Brandon B. Lindsey B. Lori C. Kyle C. Stephenie D. Sherri F. Phyllis F.
Sara G. Leah G. Samantha H. Kalissa J. Kerry J. Michelle J. Ben L. Jenna M. Jana P. Mindy R.
ProRehab @ Home, serving
Indiana and Kentucky:
ProRehab @ Home provides a healing, relaxing
environment while recovering from an illness,
injury, or surgical procedure in the comfort of
Craig R. Angie R. Kristin S. Mallory T. a patient’s home.
Brandon Boots, DPT, ATC, CSCS, General Manager
More people qualify for home health than I ever realized as an outpatient therapist. If someone is
unable to consistently leave the home safely and independently, they may qualify for home health.
Patients do not have to be bed bound to be homebound! The best news of all for patients is that
home health therapy does not count against the outpatient cap and is paid 100 percent by Medicare.
Marla S. Brandi W. Jeff W. Jennifer Z. Megan Z.
ProRehab and Tri-State Orthopaedics:
The Leading Team in Orthopaedic Care!
Tri-State Orthopaedics provides state-of-the-art comprehensive
orthopaedic surgical and medical service in the areas of general
orthopaedics and sports medicine, pediatric orthopaedics, hand
and upper extremity, and spine care. This comprehensive care
includes on-site, same day physical and occupational therapy.
Tri-State Orthopaedics Surgeons ›
(Left to Right) Hand and Upper Extremity:
Dr. Glenn Johnson II, Dr. John Morgan,
Dr. Paul Perry; Spine Care: Dr. John Grimm,
Dr. Brett Weinzapfel; Sports Medicine:
Dr. Timothy Hamby, Dr. Andrew Saltzman;
Foot & Ankle: Dr. Terence Alvey, Dr. Paul
Daines, Dr. Steve Gabel
Jim C. Drew B.
Julie B. Missy G.
Angie R. Brooke B. Jody K.
Amber A. Jill C.
ProRehab and Tri-State Orthopaedics:
The Leading Team in Orthopaedic Care!
ProRehab @ Work is a multifaceted program for industry, both
on- and offsite, geared toward helping to hire the right employees,
training them to work safely and efficiently, keeping them on
the job, and reducing recordable injuries. We utilize post-offer
pre-placement evaluations, employee education (injury prevention,
Tri-State Orthopaedics Surgeons ›
ergonomic training, best work practices, wellness, etc.), and early (Left to Right) General Orthopaedics
intervention to prevent injuries and offer work conditioning, and Joint Replacement: Dr. Michael Boyd,
ramp-up programs, and functional capacity evaluations for those Dr. John Deppe, Dr. James Heinrich,
unavoidable injuries that occur. Dr. Jeana Lee, Dr. Jacob O’Neill, Dr. Ahmet
Percinel, Dr. Phillip Stiver; Physical Medicine
and Rehabilitation: Dr. William Ante,
Dr. Michael McFadden, Dr. Ross Whitacre
Dan B. Sean M.
Brooke D. Joy F. Pat W.
Brian K. Alan T. Natalie H.
JW Durst, DPT, OCS, ATC, CSCS
702 Barret Blvd., Suite B We are making a positive difference in the lives
of our patients.
In our Kentucky clinics we offer free
physical therapy screening. Your com-
plimentary screening will give you the
motivation you need to live a life that Selena P.
includes better health and a better
understanding of healthy fitness
routines. Call now to set up your
Your FREE Screening Includes:
• Consultation With One Of Our
Physical Therapists JW D.
• Medical & Treatment History
• Strength, Flexibility,
• Discussion Of Results
• Follow Up On Findings
To Your Physician
1075 N. Main St.
ProRehab is proud to announce its
expansion into the Western Kentucky market
with the opening of Kentucky Physical
Therapy Specialists. KPTS specializes in
Bethany Richerson, general orthopaedics with the mission of
providing personal attention while engaging
DPT, OCS in an evidence-based approach that Tanya W.
ProRehab strives to be the very best rehabilitates patients in the quickest manner,
at what we do. while providing long-term results.
Kim C. Business Dean D.
Operations: Amanda T.
Tracey B. Tina H.
ProRehab’s business processes
are designed and maintained
This philosophy allows us
to provide the best care to
patients while maintaining
Operations Division is
comprised of the following
resources, accounts payable, Jana Hobbs,
billing, marketing, purchasing, Clinical Liaison
compliance, and medical
It is very rewarding to represent
and market a company you truly
Sharon L. believe in. Jana H.
Laura P. Ashley D. April R.
Our employees not only provide
exceptional care to our patients,
but we’re also proud of the support
we provide the community through
sponsorships and volunteering. We
love to give back to the community
that has given so much to us!
ProRehab likes to give back to the
community that made us. We are
proud to sponsor various community
events, organizational programs, and
athletic teams. Our support for these
programs is not just limited to a financial
contribution, but includes active
participation by our employees.
As part of ProRehab’s ongoing dedication
to the community and area high school
athletes, members of the ProRehab Sports
Medicine Team provide all athletic
training coverage for the Double Cola
soccer fields for the Evansville
Vanderburgh School Corporation.
ProRehab also provides Athletic Training Services for
Bosse, Harrison, Reitz, Castle, Memorial and Mater
Dei High Schools. In the Vincennes area, ProRehab
provides athletic training coverage for Lawrenceville,
North Knox, South Knox, Rivet, Vincennes Lincoln,
and Washington High Schools.
Consulting/Research Teams we have
Relationships consulted for:
Several physical and occupational therapy • Indianapolis Colts
The Best First Choice staff members and certified athletic trainers • Atlanta Falcons
hold advanced certifications in sports, • Houston Texans
orthopaedics, strength and conditioning, • Columbus Crew
performance enhancement, and injury • Oklahoma City Thunder (NBA)
prevention programs. Our unique • Texas Rangers
affiliation with multiple high school, college, • Toronto Blue Jays
and professional teams allows the resident • University of Evansville
to have concentrated exposure to sports • Ball State University
University of Louisville
ProRehab and University of Evansville physical therapy. •
• University of Oregon
Sports Residency Program
The ProRehab and University of Evansville Sports Residency Program is designed to provide physical
therapists with advanced proficiency in the complete care of the athlete. This includes pre-participation
physicals, performance enhancement, injury prevention, on-field management, rehabilitation, and
return to sport considerations. During this program, the physical therapist will work in-clinic 40 hours Teams using FMS and/or
per week and have time spent in direct mentorship with sports patients. The remainder of the week
will be spent on-field with “hands-on” sports physical therapy mentorship provided by ProRehab’s YBT after working with us:
certified athletic trainers and physical therapists. The resident will have the opportunity to work • Chicago Bears
with a local high school as well as with collegiate and professional athletes. The resident will observe • Washington Redskins
surgery and participate in clinic patient care with the orthopaedic surgeon. • Green Bay Packers
We are training a large group of soccer • New York Giants
The resident will participate in one of the active research lines through ProRehab and the University team therapists at the Football Academy • New York Jets
of Evansville. The resident will also have the opportunity to assist with the teaching of the advanced in England. These teams include: • Denver Broncos
sports and orthopaedic class through the University of Evansville. By the completion of the 15-month • Los Angeles Dodgers
program, the therapist will be prepared to sit for the Sports Certified Specialist Exam. The ProRehab • Wolverhampton Wanderers Football Club • San Francisco Giants
and University of Evansville Sports Residency Program is credentialed by the American Physical • Arsenal Football Club • Philadelphia Phillies
Therapy Association as a post-professional clinical residency program for physical therapists. • West Bromwich Albion Football Club • Women’s Professional Tennis Association
List of Services
ProRehab is the preeminent provider of outpatient physical and occupational therapy
Locations Evansville, IN
7300 E. Indiana St., Suite 102
in the Tri-State. ProRehab was founded by clinicians with the vision of providing the ProRehab offers several (812) 476-0409
highest level of satisfaction for our patients and referring physicians. We provide service locations for your convenience 4421 N. First Ave.
that is clinically effective and operationally efficient in an environment that is both
personally and professionally challenging and rewarding for our staff. (812) 759-3001
Find us 5625 Pearl Drive, Suite 100
on Facebook. (812) 759-7493
Innovative, efficient, and effective 1101 Professional Blvd., Suite 102
What We Do • Physical Therapy
• Occupational Therapy Newburgh, IN
ProRehab specializes in general orthopaedics, 8887 High Pointe Drive, Suite E
upper extremity rehabilitation, hand • Sports Therapy (812) 759-7464
rehabilitation, custom bracing/splinting, • Hand Rehabilitation
foot orthotics, sports therapy, and industrial • Industrial Rehabilitation Rockport, IN
rehabilitation. 2827 W. State Road 66, Suite B
We also have therapists who excel in • Athletic Training
advanced spine training and sacroiliac joint • Foot Orthotics Vincennes, IN
pain management. The ProRehab staff is one • Low Back Pain Management 2121 Willow St.
of the most experienced rehabilitation staffs (812) 882-1141
• Lymphedema Therapy
in the Tri-State area.
• Performance Enhancement Henderson, KY
• Vestibular Imbalance Therapy 702 Barret Blvd., Suite B
• Obstetrical Dysfunction (270) 631-4100
• Incontinence Madisonville, KY
• Pelvic Floor Rehab ProRehab @ Home 1075 N. Main St.
• ProRehab @ Home Toll Free: (866) 885-9691 (270) 643-5787
The Best First Choice
7300 E. Indiana St., Suite 102 • Evansville, IN
Toll Free: (866) 885-9691 • (812) 476-0409
To learn more and view a complete compilation of employee
Culture Book quotes, visit www.prorehab-pc.com.