Worlds leading supplier of location and navigation products and services                  Business Communication          ...
Worlds leading supplier of location and navigation products and services    Training Effectiveness Measurement    Five lev...
Worlds leading supplier of location and navigation products and services               Training Assessment Steps       L1 ...
Worlds leading supplier of location and navigation products and services                Training Assessment Steps     L2  ...
Worlds leading supplier of location and navigation products and services                                          Training...
Worlds leading supplier of location and navigation products and services                               Training Assessment...
Worlds leading supplier of location and navigation products and services                              Training Assessment ...
Worlds leading supplier of location and navigation products and services    Individual Training Assessment                ...
Worlds leading supplier of location and navigation products and services    Individual Training Assessment     L2      JP ...
Worlds leading supplier of location and navigation products and services     Individual Training Assessment     L2     JP ...
Worlds leading supplier of location and navigation products and services      Individual Training Assessment     L2    JP ...
Worlds leading supplier of location and navigation products and services      Individual Training Assessment     L2     JP...
Worlds leading supplier of location and navigation products and services     Individual Training Assessment     L2     JP ...
Worlds leading supplier of location and navigation products and services     Individual Training Assessment     L2      JP...
Worlds leading supplier of location and navigation products and services      Individual Training Assessment     L2     JP...
Worlds leading supplier of location and navigation products and services     Individual Training Assessment     L2      JP...
Worlds leading supplier of location and navigation products and services     Individual Training Assessment     L2      JP...
Worlds leading supplier of location and navigation products and services     Individual Training Assessment     L2      JP...
Worlds leading supplier of location and navigation products and services     Individual Training Assessment     L2      JP...
Worlds leading supplier of location and navigation products and services     Training Effectiveness Measurement     L2    ...
Worlds leading supplier of location and navigation products and services     Training Effectiveness Measurement     L2    ...
Worlds leading supplier of location and navigation products and services22                                                ...
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Case Study on Business Communication Training - by projectingIT

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This presentation covers excerpt of the "Training Assessment Report" prepared by projectingIT and sent to our client. The presentation covers following aspects

# Training Assessment Steps
1] Reaction and Planned Action
2] Learning
3] Course Content
4] Trainer Feedback
5] Participant Feedback

# Training Effectiveness Measurements

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Published in: Education, Business
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Case Study on Business Communication Training - by projectingIT

  1. 1. Worlds leading supplier of location and navigation products and services Business Communication Training Assessment Report For Worlds leading supplier of location and navigation products and services "Its all to do with the training: you can do a lot if youre properly trained."1 - Elizabeth II, Queen of Great Britain Company Confidential
  2. 2. Worlds leading supplier of location and navigation products and services Training Effectiveness Measurement Five levels of Jack Phillips (JP) Framework L5 Return on Investment L4 Business Results L3 Job Application L2 Learning L1 Reaction and Planned Action Framework for reporting business results of learning in a structured manner2 Company Confidential
  3. 3. Worlds leading supplier of location and navigation products and services Training Assessment Steps L1 JP Framework … A beginning Reaction and Planned Action Participants Intervention Client Senior Leadership & Discussion and Customization of Training Projecting IT Course Steps Training Needs Assessment Process Course Training Customization Company Training needs Requirement to achieve overview Assessment Identification maximum benefits Projecting Projecting Client Client IT IT Client3 Outcome Finalization of Training Calendar Company Confidential
  4. 4. Worlds leading supplier of location and navigation products and services Training Assessment Steps L2 JP Framework … Second Step Learning Participants Intervention Measurements Group Leaders, Team Business Communication Leaders, Supervisors Workshop Number of employees covered – 224 Company Confidential
  5. 5. Worlds leading supplier of location and navigation products and services Training Assessment L2 JP Framework … Second Step Learning Identified Improvement Areas Active Being Feedback Professional Willingness Listening Assertive Awareness To learn • Take • Maintain • Practice • Use email as • Read notes Good Eye giving and official English during Contact receiving communication newspaper meeting • Thank business medium daily • Interact the team card •Use signature • Learn with the for their • Collect as per company one new speaker efforts examples guidelines word • Clarify • Plan before everyday with the tasks with giving •Listen to speaker in your feedback English case of superiors •Seek TV doubt in case it feedback programs is not from your • Note possible to superiors down Key complete proactivel points all the y during jobs Meetings5 Company Confidential
  6. 6. Worlds leading supplier of location and navigation products and services Training Assessment L2 JP Framework … Second Step Training Feedback Topic Coverage Course Content Summary Clarity of objectives Clarity of objectives Course Content Average Score 4.5/56 Company Confidential
  7. 7. Worlds leading supplier of location and navigation products and services Training Assessment L2 JP Framework … Second Step Knowledge Query Resolution Training Feedback Trainer Feedback Summary Presentation Time Management Examples Quality Trainer Average Score7 5/5 Company Confidential
  8. 8. Worlds leading supplier of location and navigation products and services Individual Training Assessment I would like to thank the trainers for I am very happy with this training topics. course.. Would love to take Everyone enjoyed the training from you both again & training again. I feel will learn many things from you Good, Excellent & Best Both trainers…are very very helpful. It This course was very was clean, complete useful for me to and concise improve my Business Communication Participant feedback8 Company Confidential
  9. 9. Worlds leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 1 Participant 29 Company Confidential
  10. 10. Worlds leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 3 Participant 410 Company Confidential
  11. 11. Worlds leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 5 Participant 611 Company Confidential
  12. 12. Worlds leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Need Review as Participant 7 assessment scores are on higher side Participant 812 Company Confidential
  13. 13. Worlds leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 9 Participant 1013 Company Confidential
  14. 14. Worlds leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 11 Participant 1214 Company Confidential
  15. 15. Worlds leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 13 Participant 1415 Company Confidential
  16. 16. Worlds leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 15 Participant 1616 Company Confidential
  17. 17. Worlds leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 17 Participant 1817 Company Confidential
  18. 18. Worlds leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 19 Participant 2018 Company Confidential
  19. 19. Worlds leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 21 Participant 2219 Company Confidential
  20. 20. Worlds leading supplier of location and navigation products and services Training Effectiveness Measurement L2 JP Framework … Second Step Future Steps - Assessments Written Communication Vocabulary Essay writing Speaking Replacing Email writing Reading words with Tenses new words News paper exercises Editorial reading 8 exercises and identify new words Owners to track the progress Team Lead1 & Team Lead 220 Company Confidential
  21. 21. Worlds leading supplier of location and navigation products and services Training Effectiveness Measurement L2 JP Framework … Second Step Learning Continual Improvement Assessments – 2 months Daily Usage Of Business Language Senior Management to nominate owners for monitoring the progress L3 JP Framework … Third Step Job Application21 Company Confidential
  22. 22. Worlds leading supplier of location and navigation products and services22 Company Confidential

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