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In this master-class we will take a look at how changes in the retail world will impact on procurement and supply chain in the B2B space, what the opportunities are, and how to take advantage of them.
The size of the online retail market has trebled since 2007 and accounted for just over 10% of sales in 2013 and is set to continue to grow. Many traditional retailers are now re-designing their business models to drive more sales through their online channels in the face of competition from the likes of Amazon, high quality fulfilment logistics and associated customer service are becoming key battlegrounds.
As these organisations transform their retail operations, how they service their retail customers is beginning to align with the needs of the business sector and this is where the opportunities lie.