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Expanding Your Problem Gambling Prevention Toolkit


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Presented at the Western Regional Conference on Problem Gambling, April 27, 2012. For more information, visit:

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Expanding Your Problem Gambling Prevention Toolkit

  1. 1. Expanding Your ProblemGambling Prevention Toolkit
  2. 2. Agenda• Introductions• Toolkit: – Workplace: Lisa Miller – Retailers: Shawn Martinez – Middle and High School: Wendy Hausotter – Schools in general: Isabelle Barbour – Awareness Game: Julie Hynes• Where to find these tools• Wrap up: questions/comments/concerns
  3. 3. • Give you some “tried and true” prevention tools so you can use them where you work• Save you from reinventing the wheel• Encourage you to use our problem gambling prevention coordinator’s website• Encourage you to share whatever you come up with as well!
  4. 4. How We Plan to Meet those Goals• Briefly introduce you to some problem gambling prevention tools that we have developed• Give you a chance to talk to the person who developed the activity or strategy• Show you where and how to find these tools• Offer support and advice if you use them
  5. 5. Introductions - please tell us:• your name• where you work• what your role is• any particular question you want to be sure we cover?
  6. 6. Isabelle Barbour, Team LeadHKLB Program, Oregon Public Health Division
  7. 7. The intersection of grades and health risk factors
  8. 8. Schools have a role in student health“Health and success in schools areinterrelated.Schools cannot achieve theirprimary mission of education ifstudents and staff are not healthyand fit physically, mentally andsocially.”National Association of StateBoards of Education
  9. 9. High School Graduation is Now a National and State Health Priority
  10. 10. A Complex Cast of Thousands Governor Legislature State board of educationState level Chief state school officer State education agency staff School board Local government School Superintendent district level Central office staff Principal School improvement council School level School staffAdapted from NASBE’s How Schools Work and How to Work with Schools
  11. 11. How tough is school funding getting?• McCleary v. State (Washington) 2012• Pendleton v. Oregon 2009
  12. 12. Key Education Tools for Health/Prevention Professionals• National Association of State Boards of Education ( • How Schools Work and How to Work with Schools • School Health Policy Database• CDC- Adolescent and School Health ( • Health and Academic Achievement • Coordinated School Health • National Health Education Standards
  13. 13. • Isabelle Barbour, Team Lead, Healthy Kids Learn Better Program, Oregon Public Health Division 971-673-0376
  14. 14. PROBLEM GAMBLING AND THE WORKPLACE The Business Community Toolkits, resources, and helpful hints for working with this (often overlooked) population
  15. 15. Employee SurveyGAMBLING IN THE WORKPLACE SURVEY1. Organization Staff Size:___Small (1-10 employees) ___Medium (11-50) employees ___Large (50-100 or more employees)2. Does your organization have a written or unwritten policy addressing gambling in the workplace? ___Yes, we have a written gambling policy. ___Yes, we have an unwritten (understood) gambling policy. ___No, we do not feel the need to implement any type of gambling policy. ___No, but we have thought about implementing one in the future. ___I don’t know 75% of employees polled in Marion County3. Have you been concerned in the past or are you currently concerned with someone’s gambling habits (in the workplace or in your personal life)? ___Yes ___No4. Would you like more information for your workplace? ___Yes please. My contact information is listed below ___I would like to set up a free on-site training workshop. ___I would like a free problem gambling in the workplace toolkit. ___Other ______________________________________________ ___Not right now, but maybe in the future ___No thank you.
  16. 16. GAMBLING AWAY YOUR BOTTOM LINE… What’s a business to do? Remember: The mainLisa Miller, CPS Health Educator purpose of aProblem Gambling and Substance Abuse Prevention business is toMarion County Health Department MAKE MONEY.
  17. 17. Action Training Objectives Plan Understand connection between gambling related issues and workplace fraud/embezzlement Be able to recognize signs of problem gambling Develop policies and procedures to prevent and address problem gambling at the workplace Identify resources and assistance for coworkers and employees who showing sign of problem gambling
  18. 18. Problem Gambling in OregonOver 64% of Oregonians gamble in some way, shape, or form….most without any negative consequences.Unfortunately, 2.7% may have a problem… Set the Stage
  19. 19. Problem Gambling inthe WorkplaceWhy should businesses care? They are thinking it…why not bring it out in the open?
  20. 20. A Few Facts on EMBEZZLEMENT Highest percentage of embezzlers were women Men embezzled much larger amounts Embezzlers most likely to hold financial positions with in organization Interesting(from 2010 Marquet report) applicable tidbits…
  21. 21. A Few Facts on EMBEZZLEMENT  Only 5% of embezzlers have a criminal record  Gambling is a clear motivating factor in driving some major embezzlements (22% of all cases involve perpetrators who reportedly had gambling problems)…tie intogambling & (from 2010 Marquet report)workplace
  22. 22. The Problem Gambling and Crime Connection Moore (2009).  More than one in three (35%) clients enrolled in treatment reported committing illegal acts to finance their gambling. Smith, Wynne, & Hartnagel (2003)  Gambling related crime was responsible for 2.7% of Edmonton police records in 2001. National Gambling Impact Study Commission (1999).  A third of problem and pathological gamblers had been arrested, compared to 10% of low-risk gamblers and 4% of non-gamblers
  23. 23. Government/Education/Non-Profit In Oregon (2006-present):  Bend: Postal Service, $156,000 (lead sales associate)  Central Point: Court Clerk, $73,000, (Central Point Municipal Court)  Hubbard: Postal Service, Undisclosed amount, case pending (Rural Postal Carrier),  Pendleton: US Forest Service, $642,000 (firefighter)  West Linn: City of West Linn, $1.4 million (finance director) “That only happens in Throughout US (2008-present):  California: Business Manager, $422,000 (Orange County School District)* small  Connecticut: Athletic Department official, $1.4 million (US Coast Guard)* businesses”  Connecticut: Secretary, $200,000 (Connecticut Department of Developmental Services)  Illinois: Assistant Controller, $580,000 (American Inter-Continental University)*  Illinois: Library Clerk, $135,000 (Posen Public Library District)  Nevada: Court Clerk, $202,000 (Washoe County District Court)  Oklahoma: Accountant, $425,000 (Hinton Economic Development Authority)  Oklahoma: $450,000 (Oklahoma Secondary School Activities Association)*  Pennsylvania: Municipal Secretary, $389,000 (Springfield Township)  Pennsylvania: Tax Collector, $224,000 (Lower Swatara Township)  Washington: Cashier, $800,000 (Clallam County Treasurers Office)  Washington: Assistant Finance Director, $1.3 million (City of Arlington)To keep current on news stories, try GOOGLE ALERTS. Sign up at
  24. 24. Financial InstitutionsIn OREGON (2005-present): Aloha: Bank Teller, $939,000 (US Bank) Who is your audience? Be Portland: Assistant Manager, $800,000 (First American Title Insurance) ready with specific examples whenThroughout US (2008-11): possible… California: Bank Manager, $679,000 (Citizens Business Bank) California: Branch Manager, $178,000 (BBVA Compass Bank) California: Business Relationship Officer, $236,000 (United Commercial Bank)* Georgia: Head Teller, $625,000 (MidSouth Federal Credit Union) Kansas: Chief Financial Officer, $800,000 (Summit America Insurance Services, Inc) Michigan: Bank Teller, $600,000 (Huntington National Bank) Missouri: Teller/Loan Secretary, $414,000 (Bank Northwest) Nevada: Vice President, $3.7 million (National Bank of Ely) * North Carolina: Bank Manager, $270,000 (Piedmont Bank) South Dakota: Bank Teller, $166,000 (American Bank and Trust)
  25. 25. Private BusinessIn Oregon (2006-present): Beaverton: Financial Planner, $563,000 (Financial Planning)$10,000 loss Eugene: Bookkeeper, $1.5 million (Transition Management Inc) for a small Hillsboro: Bookkeeper, $500,000 (Tigard Furniture Store) business might Klamath Falls: Cashier, $160,000 (Walmart Cash Office) compare to Newberg: Bookkeeper, $130,000 (Newberg Furniture Store)$1million loss Newport: Business Manager, $122,000 (Nursing Home) for large. Roseburg: Secretary, $140,000 (Days Creek) Salem: Lead Bookkeeper, $742,000 (Superior Tire Company) Springfield: Accounts Payable Clerk, $1.5 million (IP/KOKE Printing) Washington County: Bookkeeper, $275,000 (Easy Street Online IT Services)Throughout US (2008-present): Arkansas: Executive Director, $756,000 (Upper Southwest Solid Waste District)* Illinois: Bookkeeper, $1.5 million (ENR General Machining Co.) Kentucky: Used Car Manager, $1 million (Toyota Car Dealership) Louisiana: Office Manager $206,000 (Ark La Tex Farms, Inc) Nebraska: Manager, $154,000 (Joe Tess Place, Seafood Restaurant) New York: Bookkeeper, $617,000 (Eastern Star Home & Campus) Washington: Billing Clerk, $263,000 (Maersk, Inc)
  26. 26. THE HIDDEN ADDICTIONWhat does a Problem Gambler look like? Humanize the issue….everyday• Often high functioning and bright people working in• Usually employed variety of fields• Often not the typical user of social services•No obvious physical signs of addiction (i.e. a person can’tOD from too much gambling )Jane Warren Pam Cornell UniversityGrandma Former Credit Union VP Sandystole 250K to gamble Economics Degree (incarcerated for embezzlement) 4th grade teacherSource: National Council on Problem Gambling voices of recovery
  27. 27. STORIES FROMTHE FIELDI was going to pay it back after the big win…
  28. 28. Employee accused of embezzling $140,000Roseburg, OR - Douglas County authoritiesarrested a Days Creek secretary accused ofembezzling almost $140,000 from heremployer to support a gambling habit.~ The Statesman Journal, Jan 9, 2010
  29. 29. Local furniture stores takes a lossHillsboro, OR - Bookkeeper for Tigard furniture storepleaded guilty to aggravated theft for stealing over$500,000 to support a gambling habit at casinos. ~The Oregonian, Oct 15, 2009Newberg, OR – The owner of a Newberg furniture storesaid he was shocked when he learned his bookkeeperwas suspected of embezzling nearly $130,000. She toldinvestigators she spent all the money gambling in barsand casinos., February 9, 2010
  30. 30. What Causes ProblemGambling? Public Health Model Vs. Fraud/Embezzlement Triangle
  31. 31. The Fraud/Embezzlement Triangle Motivation Workplace policies and procedures: is the business fostering an environment that fraud thrives in? FRAUD EmbezzlementRationalizatio Opportunity n
  32. 32. Negative Effects of Problem Gambling  48% indicate suicidal thoughts  34% indicate alcohol-related problems  13% indicate drug-related problems  57% indicate they jeopardized or lost significant relationship or job because of gambling  38% committed illegal acts to obtain gambling moneyAs reported by the 1,861 gamblers who received publicly funded treatment in Oregon 2008-09
  33. 33. Is Your Business Safe?  Theft/Fraud happening all around  Occurs in Small and Large Businesses  Extreme cases highlighted in the news  Prevention is key Only 19% of businesses haveformal policy on workplace gambling (Society for Human Resource Management )
  34. 34. Recognizing Signs of Problem GamblingHow will you know?
  35. 35. Indicators Increase in gambling time and places Increase in size of bets Working up special occasions for gambling Intensity of interest in gambling Boasting wins; evading loses Exaggerated display of money and other possessions
  36. 36. Indicators (cont.) Gambling when there is a crisis Drop off in other activities/interests Frequent absences from school, work and home Excessive phone use Withdrawal from family Personality changes (irritability/hostility) Diversion of funds earmarked for other purposes
  37. 37. Workplace signs of a gambling problem Work performance deteriorates (pre-occupied, trouble concentrating, absent or late for meetings, misses assignment deadlines) Frequent unexplained absences or disappearances from work. Eager to organize and participate in betting opportunities.
  38. 38. Workplace signs of a gambling problem Frequently borrows money, argues with co-workers about money that is owed to them. Complains about mounting debts. Excessive use of the telephone for personal calls. Experiences mood swings, often related to winning and losing streaks. Credit card or loan bills are mailed to work rather than home.
  39. 39. Workplace signs of a gambling problem Increasing time spent gambling during lunch hour and coffee breaks . Requesting pay in lieu of vacation time. Making false claims against expense accounts. Theft of property.
  40. 40. Effects on the workplaceA problem gambler primarily affects theworkplace through Lost Time Lost Productivity Theft, Fraud and Embezzlement
  41. 41. OK, so we can recognize signs…now what are we suppose to do?Workplace Interventions
  42. 42. First Line of Defense is often Co-WorkersThe challenge is toidentify the problemgambler before theybecome desperate.
  43. 43. What can supervisors do? Use work-related observations Explain how the problem affects you Provideinformation, not advice
  44. 44. What can organizations do? Create/update policy statements Provide employee awareness training Make financial counseling available Monitor the money stream What do you want them to do? Small easy action steps…
  45. 45. Sample Policy Language Employees shall not participate, while on (business name) owned or leased property or while on duty, in any gambling activity (that is not an approved charitable fund-raiser). Gambling activities approved by the Director’s office must be accompanied by reference to, or information on, where employees may go to seek help for a gambling problem. Employees shall be informed that free, confidential treatment for gambling problems is available throughout Local partner, Cascade Employers Association, helped create this the State via the Oregon Problem Gambling you have a sample policy. Do Helpline (1- partner to collaborate with? 877-MY LIMIT).
  46. 46. Find out what will work bestEducation and for individual businesses you are working with…they areAwareness not One Size Fits All Posters in Break Room Annual in-service training Email / Newsletter Offer EAP services
  47. 47. Breakroom Posters
  48. 48. Problem Gambling Help Line:Statewide, 24hr, free and confidential hotline staffed by professional counselorsPhone: 1-877-MY-LIMITOnline: (chat, IM, email) Marion County Problem Gambling Treatment Provider: Bridgeway Recovery Services, Salem, OR, provides in/out patient treatment for problem gamblers in recovery. Phone: 503.362.2021 Online:
  49. 49. Need more? Keep in touch. You never know when they may need to refer back to what you just told them.Lisa Miller, CPSPrevention Services, Marion County Health Department976 N. Pacific Hwy Woodburn, OR 97071Phone: 503-981-2461 Email: lmiller@co.marion.or.usWebsite:
  50. 50. Lottery Scratch Tickets
  51. 51.  Evidence Based Strategy effectively used for Alcohol and Tobacco retailers, many of whom are lottery retailers as well.
  52. 52. Working to make a positive impact in our community and in the lives of other youth by supporting a healthy, Drug Free lifestyle
  53. 53. Clerk SaleVending Machine Sales
  54. 54.  Student/ Parent training Parent and Student consent form signed and returned Practice
  55. 55.  Students only have one dollar in cash with them and ID Two students enter store with adult advisor following behind One student picks up an item that is $1 of less At counter student ask for scratch ticket. At no time does the student pick up the ticket If the clerk gets the ticket, totals the sale and asks for money student say they don’t have enough money, pays for item and the second student reminds them that lottery tickets cannot be purchased by anyone under the age of 18 If the clerk asks for ID, show it If the clerk does not sell, give them their reward and thank the clerk for not selling
  56. 56.  Never lie If they are in a tough situation leave the store If student is uncomfortable for any reason – leave The students fill out the data form with information from the visit
  57. 57. REMINDER SLIPJUST A REMINDER!One in every 25 Oregon teens (13-17 year olds) is a problem or at risk gambler– that’s more than 10,000 Oregon teens.REMEMBERORS 461.600 Sales to minors. (1) Tickets or shares in lottery games, including tickets or shares sold from vending machines or other devices, may not be sold to a person under 18 years of age.ORS 461.300 Selection of retailers; rules; contracts (4) The director may terminate a contract with a lottery game retailer based on the grounds for termination included in the contract or commission rules governing the contract. The grounds for termination must include, but are not limited to, the knowing sale of lottery tickets or shares to any person under the age of 18 years or knowingly permitting a person under the age of 21 years to operate a video lottery game terminal.
  58. 58.  GIFT CARD (coffee, pizza, subway) T-shirt Coffee Mug Keychain Pencil / Pen
  59. 59.  Students only have one dollar in cash with them and ID Two students enter store with adult advisor following behind One student locates the vending machine One of the students put $1 in machine Students may not lie if asked age or date of birth Second student is just observing employees or others in store If the machine sells a ticket to student it is handed to the adult
  60. 60.  Never lie If they are in a tough situation leave the store If student is uncomfortable for any reason – leave The students fill out the data form with information from the visit
  61. 61.  Letter to store owner manager  Congratulation  Regretfully  Information to share with employees Any scratch tickets purchased are sent to State Lottery Commission
  62. 62.  In 2007 Southern Oregon Drug Awareness conducted 100 reward and reminder visits of lottery scratch ticket retailers in Medford, Phoenix, Talent, Ashland, Central Point, White City, Eagle Point, Jacksonville, Rogue River, Trail, Prospect and Butte Falls. 100% SELLS FROM MACHINES
  63. 63. FOCUS TEEN COUNCIL MEMBERS AGE 13-17 25 visits – 5 clerk, 20 vending machines NO SALES!
  64. 64.  Youth felt some of the vending machine were in hidden areas or not in sight of any employees to monitor. Youth felt if someone wanted a ticket they could push the button that says they are over 18. Some of the machines were by customer service and when they put money into the machine or was looking at the machine with employees or other adults close by no one said anything to the youth.
  65. 65. Lottery ticket machine (RIGHT) is out of sight of cashier, whereas movie machine (LEFT) is in sightPlacement of Lottery machine next to movie machine draws kids’ interest
  66. 66. Shawn Martinez, CPSJosephine County Prevention Coordinator 541-951-9399 cell
  67. 67. • 1 in 175 • 1 in 175 million• 1 in 175,000 • 1 in 175 billion
  68. 68. 1 in 175 Million (174,233,510)Odds of getting struck by lightning: 1 in 280,000
  69. 69. Name at least 2 consequences thatsomeone may experience due to his/her gambling problem
  70. 70. • Debt• Crime• Depression/Suicide• Relationship problems• Employment problems• Alcohol and/or drug problems
  71. 71. • Sports bets• Lottery tickets• Video & online• Bingo & raffles
  72. 72. Gambling Treatment Clients Gamblers Preferences ElectronicVideo lottery Gambling 89% Cards 6%& online gambling Other 5%
  73. 73. At what age is thebrain consideredfully developed? • 18 • 21 • 25 • 65
  74. 74. Gambling & The “Doped” Brain Decisions that will likely cause us to lose money vs. win money Source: Brain Briefings (2007, October), Society for Neuroscience, Washington, DC
  75. 75. Where can I find these materials?
  76. 76. Wrap upQuestions?Comments?Concerns?Check out the websiteContact us for help or adviceShare what you come up with
  77. 77. Onward we go!• Check out the website• Contact us for help or advice• Share what you come up with
  78. 78. Thanks for your time and attention!