Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
HOW TO BE ANCOMMUNITY MANAGER
SO YOU GOT AN                  JOB!@princess_misia
CONGRATS!!!@princess_misia
NOW                  WHAT?@princess_misia
BEFORE YOU                      …@princess_misia
4 THINGS THAT    WILL MAKE YOUR           LIFE@princess_misia
SOCIAL MEDIA@princess_misia
SOCIAL MEDIA                  PROTOCOL@princess_misia
PRE-APPROVED@princess_misia
MONITORING@princess_misia
NOW LET’S GET THE                  STARTED@princess_misia
DEFINE   & GET TO KNOW           YOUR       AUDIENCE@princess_misia
DEFINE              GOALS                   FOR YOUR                  COMMUNITY@princess_misia
SET UP             CLEAR             GUIDELINES FOR             PARTICIPATION!@princess_misia
AND PUT THEM IN                 WRITING                   PRETTY PLEASE:                   1. Respect fellow members of   ...
STOP                          THE                   MARKETING!                  YOU’RE NOT HERE TO   SELL@princess_misia
REMEMBER THAT…                     PEOPLE                  CONNECT WITH                  PEOPLE                        NOT...
SO DISCLOSE                  WHO YOU ARE              Hello there!                I’m Marta           Majewska & I’m the  ...
AND BE YOUR                  SELF!@princess_misia
BUT DON’T BE    EGOCENTRIC@princess_misia
IT’S NOT                    ABOUT                  YOU                  AFTERALL@princess_misia
FRIENDLY                      &                   HELPFUL@princess_misia
REPLY@princess_misia
AND REPLY@princess_misia
EVEN IF YOU DON’T               HAVE THE            ANSWER@princess_misia
JUST SHOW THEM THAT YOU              ARE   LISTENING          I DON’T HAVE THE             INFO BUT I’M           CHECKING...
NOT ONLY LISTEN…           GET THEM             INVOLVED@princess_misia
HOW?@princess_misia
HAVE A           CONVERSATION              STRATEGY@princess_misia
CREATE                  INTERESTING           CONTENT@princess_misia
GIVE                  PEOPLE A                  VOICE@princess_misia
ASK         QUESTIONS@princess_misia
CREATE                    AN         EXPERIENCE@princess_misia
RECOGNIZE AND                  FEED      THE LOYAL MEMBERS@princess_misia
RECOGNIZE AND                  FEED      THE LOYAL MEMBERS     THEY CAN BE A REAL TREASURE@princess_misia
BUT STARVE                      THE                  TROLLS@princess_misia
BUT STARVE                      THE                  TROLLS                  THEY’RE NOT WORTH YOUR TIME@princess_misia
WHATEVER HAPPENS…                  KEEP@princess_misia
AND NEVER EVER                 REACT     EMOTIONALLY@princess_misia
ADMIT MISTAKES                        &         APOLOGIZE@princess_misia
ADMIT MISTAKES                        &         APOLOGIZE                   YOU’RE ONLY HUMAN (RIGHT?)@princess_misia
AND IF YOU’RE      TAKING A BREAK@princess_misia
AND IF YOU’RE      TAKING A BREAK@princess_misia
AND IF YOU’RE      TAKING A BREAK                  HAVE SOMEONE TAKE OVER                    & REMEMBER TO INFORM         ...
BUT MOST  IMPORTANTLY…@princess_misia
HAVE@princess_misia
THANK                   YOU!                  Marta Majewska                   Porter Novelli                  @princess_m...
Upcoming SlideShare
Loading in …5
×

How To Be An Awesome Community Manager

98,105 views

Published on

A few tips for fresh community managers. If you're a community manager yourself, feel free to add your tips in the comment secion!

Published in: Business, Career, Self Improvement

How To Be An Awesome Community Manager

  1. HOW TO BE ANCOMMUNITY MANAGER
  2. SO YOU GOT AN JOB!@princess_misia
  3. CONGRATS!!!@princess_misia
  4. NOW WHAT?@princess_misia
  5. BEFORE YOU …@princess_misia
  6. 4 THINGS THAT WILL MAKE YOUR LIFE@princess_misia
  7. SOCIAL MEDIA@princess_misia
  8. SOCIAL MEDIA PROTOCOL@princess_misia
  9. PRE-APPROVED@princess_misia
  10. MONITORING@princess_misia
  11. NOW LET’S GET THE STARTED@princess_misia
  12. DEFINE & GET TO KNOW YOUR AUDIENCE@princess_misia
  13. DEFINE GOALS FOR YOUR COMMUNITY@princess_misia
  14. SET UP CLEAR GUIDELINES FOR PARTICIPATION!@princess_misia
  15. AND PUT THEM IN WRITING PRETTY PLEASE: 1. Respect fellow members of this community  2. Do not post content that is abusive, obscene, deceptive, offensive, fraudulent etc. 3. Don’t be a creep …@princess_misia
  16. STOP THE MARKETING! YOU’RE NOT HERE TO SELL@princess_misia
  17. REMEMBER THAT… PEOPLE CONNECT WITH PEOPLE NOT BUSINESSES@princess_misia
  18. SO DISCLOSE WHO YOU ARE Hello there! I’m Marta Majewska & I’m the community manager here.@princess_misia
  19. AND BE YOUR SELF!@princess_misia
  20. BUT DON’T BE EGOCENTRIC@princess_misia
  21. IT’S NOT ABOUT YOU AFTERALL@princess_misia
  22. FRIENDLY & HELPFUL@princess_misia
  23. REPLY@princess_misia
  24. AND REPLY@princess_misia
  25. EVEN IF YOU DON’T HAVE THE ANSWER@princess_misia
  26. JUST SHOW THEM THAT YOU ARE LISTENING I DON’T HAVE THE INFO BUT I’M CHECKING IT FOR YOU AND WILL GET BACK TO YOU ASAP.@princess_misia
  27. NOT ONLY LISTEN… GET THEM INVOLVED@princess_misia
  28. HOW?@princess_misia
  29. HAVE A CONVERSATION STRATEGY@princess_misia
  30. CREATE INTERESTING CONTENT@princess_misia
  31. GIVE PEOPLE A VOICE@princess_misia
  32. ASK QUESTIONS@princess_misia
  33. CREATE AN EXPERIENCE@princess_misia
  34. RECOGNIZE AND FEED THE LOYAL MEMBERS@princess_misia
  35. RECOGNIZE AND FEED THE LOYAL MEMBERS THEY CAN BE A REAL TREASURE@princess_misia
  36. BUT STARVE THE TROLLS@princess_misia
  37. BUT STARVE THE TROLLS THEY’RE NOT WORTH YOUR TIME@princess_misia
  38. WHATEVER HAPPENS… KEEP@princess_misia
  39. AND NEVER EVER REACT EMOTIONALLY@princess_misia
  40. ADMIT MISTAKES & APOLOGIZE@princess_misia
  41. ADMIT MISTAKES & APOLOGIZE YOU’RE ONLY HUMAN (RIGHT?)@princess_misia
  42. AND IF YOU’RE TAKING A BREAK@princess_misia
  43. AND IF YOU’RE TAKING A BREAK@princess_misia
  44. AND IF YOU’RE TAKING A BREAK HAVE SOMEONE TAKE OVER & REMEMBER TO INFORM YOUR COMMUNITY@princess_misia
  45. BUT MOST IMPORTANTLY…@princess_misia
  46. HAVE@princess_misia
  47. THANK YOU! Marta Majewska Porter Novelli @princess_misia@princess_misia

×