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How To Be An Awesome Community Manager

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How To Be An Awesome Community Manager

  1. HOW TO BE AN COMMUNITY MANAGER
  2. SO YOU GOT AN JOB! @princess_misia
  3. CONGRATS!!! @princess_misia
  4. NOW WHAT? @princess_misia
  5. BEFORE YOU … @princess_misia
  6. 4 THINGS THAT WILL MAKE YOUR LIFE @princess_misia
  7. SOCIAL MEDIA @princess_misia
  8. SOCIAL MEDIA PROTOCOL @princess_misia
  9. PRE-APPROVED @princess_misia
  10. MONITORING @princess_misia
  11. NOW LET’S GET THE STARTED @princess_misia
  12. DEFINE & GET TO KNOW YOUR AUDIENCE @princess_misia
  13. DEFINE GOALS FOR YOUR COMMUNITY @princess_misia
  14. SET UP CLEAR GUIDELINES FOR PARTICIPATION! @princess_misia
  15. AND PUT THEM IN WRITING PRETTY PLEASE: 1. Respect fellow members of this community  2. Do not post content that is abusive, obscene, deceptive, offensive, fraudulent etc. 3. Don’t be a creep … @princess_misia
  16. STOP THE MARKETING! YOU’RE NOT HERE TO SELL @princess_misia
  17. REMEMBER THAT… PEOPLE CONNECT WITH PEOPLE NOT BUSINESSES @princess_misia
  18. SO DISCLOSE WHO YOU ARE Hello there! I’m Marta Majewska & I’m the community manager here. @princess_misia
  19. AND BE YOUR SELF! @princess_misia
  20. BUT DON’T BE EGOCENTRIC @princess_misia
  21. IT’S NOT ABOUT YOU AFTERALL @princess_misia
  22. FRIENDLY & HELPFUL @princess_misia
  23. REPLY @princess_misia
  24. AND REPLY @princess_misia
  25. EVEN IF YOU DON’T HAVE THE ANSWER @princess_misia
  26. JUST SHOW THEM THAT YOU ARE LISTENING I DON’T HAVE THE INFO BUT I’M CHECKING IT FOR YOU AND WILL GET BACK TO YOU ASAP. @princess_misia
  27. NOT ONLY LISTEN… GET THEM INVOLVED @princess_misia
  28. HOW? @princess_misia
  29. HAVE A CONVERSATION STRATEGY @princess_misia
  30. CREATE INTERESTING CONTENT @princess_misia
  31. GIVE PEOPLE A VOICE @princess_misia
  32. ASK QUESTIONS @princess_misia
  33. CREATE AN EXPERIENCE @princess_misia
  34. RECOGNIZE AND FEED THE LOYAL MEMBERS @princess_misia
  35. RECOGNIZE AND FEED THE LOYAL MEMBERS THEY CAN BE A REAL TREASURE @princess_misia
  36. BUT STARVE THE TROLLS @princess_misia
  37. BUT STARVE THE TROLLS THEY’RE NOT WORTH YOUR TIME @princess_misia
  38. WHATEVER HAPPENS… KEEP @princess_misia
  39. AND NEVER EVER REACT EMOTIONALLY @princess_misia
  40. ADMIT MISTAKES & APOLOGIZE @princess_misia
  41. ADMIT MISTAKES & APOLOGIZE YOU’RE ONLY HUMAN (RIGHT?) @princess_misia
  42. AND IF YOU’RE TAKING A BREAK @princess_misia
  43. AND IF YOU’RE TAKING A BREAK @princess_misia
  44. AND IF YOU’RE TAKING A BREAK HAVE SOMEONE TAKE OVER & REMEMBER TO INFORM YOUR COMMUNITY @princess_misia
  45. BUT MOST IMPORTANTLY… @princess_misia
  46. HAVE @princess_misia
  47. THANK YOU! Marta Majewska Porter Novelli @princess_misia @princess_misia

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